Telenor Sverige Reviews 

Perfect Service pa óstermalmstorg
Fantastic personal!

The biggest scammers and the word company in Sweden? They'll manipulate and force you into paying more and stay in their network. I'm hopelessly trying to get out of their sh&ty and overpriced membership, visiting their offices offline and writing mails to their support but they always find a way to give me a hard time.
Never choose those sneaky scammers!

I took an internet subscription from Telenor on May 9th. After that I haven’t received any invoice from them. Yesterday I got an invoice from Inkasso (Intrum Sverige AB) that Telenor several invoices I didn’t pay and now I need to pay the delay payment which is totally ridiculous and unacceptable. I called to Telenor customer care (Though they don’t know what care means) and after 57 minutes someone picks and when I shared the information he dropped the call!

Later I called to Intrum and they said I have not pay because this is a late fee! Even I didn’t receive any invoice or any details where to pay how can I pay to them! If it’s my fault then I should pay the delay payment but this is the TELENOR who love to harass customers after taking subscriptions from them!!

Nice and easy

Hi, in my area’s Telenor internet speed is super low!
I have changed my subscription for phone from Comviq to Telenor and your operator promised to increase speed from May, but nothing had happened so far!

Thank you very much Telenor 😊

they cut the interrnet two weeks before my last day of the subscription and no one helped restoring it. the AI chat asistance is very stupid. and the customet service guys are helpless. the service keeps stopping all the time

I cannot wait for my subscription to end so I can switch to another provider. The internet connection is absolutely terrible it drops constantly, and every time I call customer service, I get the exact same answer: "Turn your phone off and back on." That's it. That's their only solution, and it never fixes anything.
I'm exhausted from calling, exhausted from waiting, exhausted from dealing with such an unreliable network for the price I'm paying. No improvement, no real follow-up, no actual fix. I strongly advise against Telenor for anyone who needs a stable connection in their daily life.

Great service.. it would help if you guys can send the first step installation brochure.. anyway I fix it with AI that gave me the instructions right away.

My experience with your company has been quite great, Your staff have shown me their professional attitude towards me,and also knowledgeable and friendly. I recommend Telenor to others, however some of your door to door sales representative need more training on communication skills, I am talking about English/I can't comment on Swedish language.
Respectfully
Demsas Tekle

Im in LKF apartment and every month telenor's router suddenly not working and i have to shell out 199 sek so i can buy more data because I DONT HAVE AN INTERNET!

Switched from Telia fiber to Telenor mobile broadband after checking their coverage map, which showed "Very Good" 4G and 5G at my address. Reality: 1-2 signal bars, streaming freezes constantly, Teams video calls are unusable.

Speedtests tell the story clearly: at 6:30am when the network is empty, I get 130+ Mbps. During working hours, it drops to a fraction of that — confirming this is a capacity problem, not a coverage problem. Their towers simply can't handle the load.

I also suspect tethering to my Mac is being throttled — a complaint I see from multiple other Telenor users.

Worth noting: since Telenor shut down their 2G/3G networks in December 2025, all traffic is now pushed through 4G/5G — which may explain why network quality has deteriorated for many users.

Their coverage map is misleading at best. If you work from home and depend on a stable connection, think twice. But also problem when relaxing and watch reels on FB, X or Insta - freezes constantly - you become frustrated and angry - not relaxed. Simply choose another provider.

Good kommunikation

Worst customer care service. I was kept waiting for 40 minutes.

It feels somewhat discriminatory towards existing customers — if you are a new customer or looking for a better/new subscription, they seem to respond much faster.

Helpful and quick to solve the problem that I had!

I was not happy of changing mobil abongmang pris ,after signing the contract. Othervice good service. Tack.

They make your life easier once you need they're help

High quality services and the customer service.

Impossible to get a hold of them. I changed the payment method to autogiro, but they keep sending invoices via email, and autogiro still doesn’t work. I have also contacted their staff many times about this problem, but nothing has changed. They even sell the invoices to Intrum, so you basically get fined because of their incompetence. It’s also impossible to log in to the website on mobile, and they’re selling mobile services. What irony.

Streaming tv med apple tv fungerar dåligt. Får rycka ut sladden från apple tv flera gånger i veckan. Meddelat er suport.