Mobile network is good and customer care service is good. They understand our problems and help us to give solution but the monthly subscription fee is high compared to other mobile subscription compa... See more
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Some days ago I gave one star to Telenor Sverige for the customer support. After that I had contacted another person who is great and support me in all possible way. He understood my situation and I g... See more
Company replied
The biggest scammers and the word company in Sweden? They'll manipulate and force you into paying more and stay in their network. I'm hopelessly trying to get out of their sh&ty and overpriced member... See more
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Switched from Telia fiber to Telenor mobile broadband after checking their coverage map, which showed "Very Good" 4G and 5G at my address. Reality: 1-2 signal bars, streaming freezes constantl... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Accessory Shop
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Telenor Sverige
Written by the company
Välkommen till Telenor Sverige
Operatören med Sveriges snabbaste mobilnät och en täckning som når 99,9 procent av befolkningen. Bredbandskollen placerar oss i topp på både 4G och 5G, och Opensignals globala mätningar 2025 rankar oss som vinnare i flertalet kategorier. Vi är där du är – oavsett om du befinner dig i storstad eller på landsbygd.Våra tjänster
För dig som privatperson erbjuder vi mobilabonnemang, mobilt bredband, bredband och tv. För företag erbjuder vi skalbara kommunikationslösningar – från enskilda abonnemang till helhetslösningar för större organisationer. I våra mobilabonnemang ingår dessutom ett säkerhetspaket som blockerar skadliga webbsidor och erbjuder stöd vid nätkränkning, så att du kan vara uppkopplad med trygghet.Hitta din Telenorbutik
Utöver våra digitala kanaler finns vi på plats i butiker runt om i hela Sverige, där du kan få personlig hjälp med allt från att välja rätt abonnemang till att komma igång med dina tjänster. Hitta din närmaste butik på telenor.se/hitta-butik.Nätprat
Genom initiativet Nätprat utbildar vi årligen hundratusentals elever och lärare i digital trygghet – för vi tror att ett tryggt internet är lika viktigt som ett snabbt sådant. Din upplevelse är viktig för oss och vi strävar alltid efter att svara snabbt på omdömen här på Trustpilot. Behöver du hjälp hittar du alla kontaktvägar och svar på vanliga frågor på telenor.se/support/kontakta-oss.Garantier
Se vad Telenor kan erbjuda dig
Surfgaranti
Har du både mobilabonnemang och bredband via fiber eller obegränsat mobilt bredband hos oss ingår surfgarantin automatiskt. Om hemmabredbandet skulle gå ner ringer du oss och felanmäler – då laddar vi på ditt mobilabonnemang med 100 GB extra surf, giltig i 30 dagar.Läs mer om surfgarantin.
Nöjdhetsgaranti för bredband (30 dagar)
Vi garanterar att du är nöjd med din bredbandstjänst. Det betyder att du kan testa oss i 30 dagar, och om du mot förmodan inte är nöjd får du avsluta ditt bredbandsabonnemang utan uppsägningstid – även om du har bindningstid.Läs mer om bredband och nöjdhetsgarantin.
Contact info
Sweden
- www.telenor.se
Välkommen till Sveriges bästa nät
3.7
Average
8k reviews
Asks customers to review
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Reply from Telenor Sverige
Hej!
Vad bra att kommunikationen varit så bra! Tack för ditt fina betyg!
Vänligen Pauline
Worst customer care service
Worst customer care service. I was kept waiting for 40 minutes.
It feels somewhat discriminatory towards existing customers — if you are a new customer or looking for a better/new subscription, they seem to respond much faster.
15 May 2026
Unprompted review
Reply from Telenor Sverige
Hi, Tejash! I'm sorry for the long wait times. We value all of our customers equally. However, there is often a shorter wait time for new customers as there are more existing customers than new customers that are calling us. Thanks for the great feedback! /Sebastian
Reply from Telenor Sverige
Hello Paul! Thank you so much for your kind feedback. We are happy to hear that you received quick and helpful support and that your issue was resolved smoothly. /Sofia
I was not happy of changing mobil…
I was not happy of changing mobil abongmang pris ,after signing the contract. Othervice good service. Tack.
12 May 2026
Reply from Telenor Sverige
Hello Mahipa, Thank you for your review. /Robin
Reply from Telenor Sverige
Hi, Jeton! So glad to hear about your experience with us. Thank you! /Sebastian
Reply from Telenor Sverige
Hi, Waleed! So glad to hear it. Thanks for the review! /Sebastian
Incompetent company
Impossible to get a hold of them. I changed the payment method to autogiro, but they keep sending invoices via email, and autogiro still doesn’t work. I have also contacted their staff many times about this problem, but nothing has changed. They even sell the invoices to Intrum, so you basically get fined because of their incompetence. It’s also impossible to log in to the website on mobile, and they’re selling mobile services. What irony.
8 May 2026
Unprompted review
Reply from Telenor Sverige
Hi! I am sorry you have had such a negative experience with our services. We always strive to give you the best service possible and would love to help you with this case. Maybe you can try to log on to Mitt Telenor or if it is a business contract via Mitt Företag from another browser? If so write us and refer to Trustpilot and my colleagues there will do their best to help you further. Best Regards Pauline
Streaming tv med apple tv fungerar…
Streaming tv med apple tv fungerar dåligt. Får rycka ut sladden från apple tv flera gånger i veckan. Meddelat er suport.
8 May 2026
Reply from Telenor Sverige
Hej Marie!
Vi beklagar besväret! Ring gärna in till oss på 020-222 222 så ska vi givetvis kika närmare på detta.
/Egzon
If there were an option to give 0…
If there were an option to give 0 stars, I would definitely choose that. This was one of the worst customer service experiences I’ve had. I called twice to cancel the service, and both times my call was hung up without any response or assistance. Completely unacceptable.
4 May 2026
Unprompted review
Reply from Telenor Sverige
Hi! Thank you for your feedback. This is not at all the kind of service we want to provide. Try contacting us via Mitt Telenor, my colleagues there would like to look at your case and help you further. Kind Regards Pauline
https://www.telenor.se/mitt-telenor/
Telenor has always delivered a rich…
Telenor has always delivered a rich service and experience. Very little or no problems at all. If problem occurs, Telenor is very quick to help and resolve.
4 May 2026
Reply from Telenor Sverige
Hi! Thank you for your kind feedback! We are glad that you are so satisfied with our services! Have a great day! Best regards Pauline
I'm not so sure. It remains to be seen later.
Explanations were done well by the latest personnel I spoke with.
27 April 2026
Reply from Telenor Sverige
Hi Ethel! Thank you for your kind review! We will do our best to make sure you will continue to be satisfied! Have a great day! Best regards Pauline
Reply from Telenor Sverige
Hi Emma! Thank you so much for your kind feedback, we are really happy to hear that you found our service helpful and nice. We truly appreciate you taking the time to share your experience. /Linus
i think Telenor is a money laundry…
i think Telenor is a money laundry machine. They invoice you without reason and trying to contact client service is the last thing you should even think about. They close the call after another 2 minutes of waiting, after i waited more than 30 min for first answer.
There is no way to open a ticket or complain for companies clients.
27 April 2026
Unprompted review
Reply from Telenor Sverige
Hello Marian! Sorry to hear about your experience. That doesn’t sound right.
We would like to take a closer look at your case, we asked for your contact details via Trustpilot, you have 3 days to respond. In order to help you we need your customer ID number. If you don't have time to respond, you can contact us through Mitt Telenor and refer to Trustpilot. /Linnea
DISHONEST support Cannot get my…
DISHONEST support Cannot get my problem sorted out - promises to ring back since the call center cannot solve a faulty invoice. No means for writing in other than snail mail which in the end succumbed to.
Thomas Westin
PS Contact again today - twice - no resolution - they just cannot solve it in the call centre and no person with any responsibility have called even though this has been promised on several occaissions. Now we have been asked for support from the call centre seven (7) times.
25 April 2026
Unprompted review
Reply from Telenor Sverige
Hello Thomas! Thank you for taking the time to share your experience. We are truly sorry to hear that your issue has not been resolved and that you have not received the promised follow-up. We understand how frustrating this must be, especially when it concerns a faulty invoice.
We would like to take a closer look at your case, we asked for your contact details via Trustpilot, you have 3 days to respond. In order to help you we need your customer ID number. If you don't have time to respond, you can contact us through Mitt Telenor and refer to Trustpilot. /Linus
Been without internet for over 24 hours…
Been without internet for over 24 hours and they've done nothing but stonewall us at every possible angle. Their support now asks for a number to find our apartment that we were never even provided (they found us without issue yesterday) and as other people have said our speeds have been significantly lower than what we pay for.
22 April 2026
Unprompted review
Reply from Telenor Sverige
Hi Jesper! Sorry to hear you're experiencing issues with your internet. For technical troubleshooting, please contact our customer service so we can look into your case. You can reach them at 020 222 222 on weekdays from 8 AM to 6 PM (excluding public holidays) and Saturdays from 10 AM to 5 PM. /Robin
Too funny
Too funny, I’ve been reading all the reviews about this horrible company and one of the reviews describes the horrible experience of trying to call and cancel to which Astrid from Telenor states that you can cancel without calling by following the link she supplied. I followed the link and the first thing it says is ”YOU MUST CALL US TO CANCEL YOUR SUBSCRIPTION!” Thanks for nothing ASTRID! God what does it take for crap companies like this to die?
14 April 2026
Unprompted review
Reply from Telenor Sverige
Hi, Daniel! You do not need to call us to cancel your subscription, that is a false statement. You can contact us via Mitt Telenor (Mina meddelanden) and cancel it that way. If you for some reason cannot login there and write to us, calling us is the way to go.
Should anyone answering there state that you need to call us you can refer to my reply here, anyone denying this is welcome to contact the Trustpilot team internally if there is any questions. I apologize if someone has given incorrect information! /Sebastian
Sells 1000 Mb/s internet, delivers 90.
Sells 1000 Mb/s internet, delivers consistently around 90 Mb/s. Repeatedly calls from anonymus numbers to offer "improved" deals on mobile phone subscriptions despite being told not to. Repeatedly sends out e-mails and sms asking to "confirm" your contact details. Avoid.
12 April 2026
Unprompted review
Reply from Telenor Sverige
Hi MW. We always try to deliver the best possible service to you as a customer. To see if we can help you sort the internetspeed and to update your details we need you to contact us either by phone on 020 22 22 22 or via Mitt Telenor where you can write directly with colleagues from customer service who may be able to help you! Best regards Pauline
https://www.telenor.se/mitt-telenor/
absolutely useless
absolutely useless. customer service is practically zero. chatbot is useless and a waste of time. phone support does not work...you key in numbers requested...they are not recognized
17 March 2026
Unprompted review
Reply from Telenor Sverige
Hello! We apologize for the inconvenience and thank you for your feedback. Of course, this is not the kind of experience we want to give our customers. You are always welcome to call us at 020-222 222 or write to us via My Telenor if you have any further questions or concerns. /Egzon
Be careful when dealing with Telenor
Be careful to read through the conditions in detail if you're getting internet through Telenor because they will fine you heavily if you don't send their router back and they barely inform you.
8 March 2026
Unprompted review
Reply from Telenor Sverige
Hello Philip! I apologize if you haven't received the correct information regarding the return of your equipment. We would like to take a closer look at your case, we asked for your contact details via Trustpilot, you have 3 days to respond. In order to help you we need your customer ID number. If you don't have time to respond, you can contact us through Mitt Telenor and refer to Trustpilot. /Sofia
I am writing this review to warn other…
I am writing this review to warn other customers about my experience with both POWER and Telenor.
I visited a POWER store to port my existing phone number. I was clearly told that the process was simple and that my number would be transferred. Instead, two separate subscriptions were created without proper explanation. I was never clearly informed about double billing for several months or about any binding period before signing digitally on a device in-store. I did not receive a contract copy at the time of signing.
In addition, I was given a 4,000 SEK gift card and told I needed to use it the same day. Later, when I realized the subscription terms were not what I had understood, I was told the contract could only be cancelled if I repaid the gift card amount. This means the gift card effectively became a financial trap tied to the subscription — something that was never clearly explained beforehand.
Telenor’s role is equally concerning. When I first contacted them, I was told the subscription would be cancelled. Later, they changed their position and refused to cancel, referring me back to POWER. Meanwhile, no product or SIM card was ever delivered to me, yet invoices continued to be issued.
Both companies avoided responsibility and referred me back and forth between each other. At no point did either party take ownership of resolving the situation properly.
Customers deserve transparent information, clear contracts, and accountability. Billing someone for services they never properly received, while refusing responsibility and shifting blame, is unacceptable.
I strongly advise others to read all documents extremely carefully and demand written confirmation before signing anything.
I have Telia and much much better. Never had a problem and always very helpful!!!
27 October 2025
Unprompted review
Reply from Telenor Sverige
Hello Charles! Thank you for taking the time to share your experience. We understand that this situation has been both frustrating and disappointing for you, especially when expectations and outcomes have not been great.
When agreements are signed in-store through one of our retailers, the contract terms that apply are the ones registered in our system at the time of signing. As an operator, we unfortunately do not have insight into the full dialogue that takes place in a retail environment, which is why we sometimes need to refer customers back to the point of sale regarding information provided there.
That said, all agreements are based on the signed contract, and we always encourage customers to review the terms carefully before completing a signature. Transparency and clarity are important to us.
We would like to take a closer look at your case, we asked for your contact details via Trustpilot, you have 3 days to respond. In order to help you we need your customer ID number. If you don't have time to respond, you can contact us through Mitt Telenor and refer to Trustpilot. /Sofia
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