The best thing I've received from your company recently is the offer Stefan gave me. He guided me in a simple, clear, and helpful way, without any complications. The price was very reasonable and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service is great when I had to get in touch regarding the connection fee they charged me (without being told that there would be a fee). The team removed the fee and said it would be clea... See more
Company replied
I had an issue but Fibio helped me fix it. Great customer support from Alexander Staffas! They care about their customers!
Company replied
Clear answers and suggestions that fits my needs. Very nice and kind and caring customer service.
Company replied
Company details
About Fibio
Written by the company
Fibio – Den Familjevänliga Mobiloperatören
med Hjärta för Miljön
Välkommen till Fibio, mobiloperatören som sätter familjen och miljön i fokus! Vi erbjuder pålitliga mobilabonnemang med full kontroll och transparens – allt för att göra vardagen enklare för dig och din familj.
Hos Fibio får du alltid prisvärda tjänster, bra täckning och valmöjligheter. Vi är dessutom den enda operatören i Sverige som erbjuder prisgaranti på alla tjänster. Det betyder att du alltid kan känna dig trygg med att du får det bästa priset. För oss är kundnöjdhet det viktigaste, därför har vi en unik 100 % nöjd kund-garanti – vi är nöjda först när du är det!
Vi värnar om miljön och fokuserar på enkla och digitala lösningar som gör det lättare att göra medvetna val i vardagen. Genom smarta arbetssätt och långsiktigt tänkande vill vi bidra till en mer hållbar mobilupplevelse.
Hos oss kan du även köpa de senaste mobiltelefonerna – både rekonditionerade som ett mer hållbart alternativ, men också nya om du föredrar det. Våra familjeabonnemang är särskilt populära, eftersom de ger hela familjen en smidig och kostnadseffektiv lösning.
Vi är stolta över att ge våra kunder en kundservice i toppklass – snabb, personlig och alltid redo att hjälpa till. Med flexibla abonnemang och familjevänliga lösningar ser vi till att alla, stora som små, får den bästa upplevelsen.
Fibio är mer än en mobiloperatör Vi lyssnar, vi bryr oss och vi strävar alltid efter att leverera den bästa möjliga tjänsten. Tack för att du är en del av Fibio-familjen!
📞 Har du frågor? Vår kundtjänst finns här för dig!
🌍 Läs mer om vårt hållbarhetsarbete på vår webbplats.
📲 Följ oss gärna på sociala medier för de senaste nyheterna och erbjudandena! 🚀
Contact info
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer service is great
The customer service is great when I had to get in touch regarding the connection fee they charged me (without being told that there would be a fee). The team removed the fee and said it would be clearer to other customers in the future.
28 January 2026
Reply from Fibio
Hi Abigail,
Thank you very much for sharing your experience.
We’re glad to hear that our customer service could help resolve the issue quickly and that the connection fee was removed.
We also appreciate you pointing this out, as feedback like yours helps us improve and be clearer for future customers.
If you need any further assistance, we’re always here to help.
Kind regards,
Fibio
The best thing I've received from your…
The best thing I've received from your company recently is the offer Stefan gave me. He guided me in a simple, clear, and helpful way, without any complications. The price was very reasonable and logical. He was also very kind, patient, and helpful with the information he provided. I hope this will be a good continuation of my previous experience. Thank you, Fibio
And especially Thanks to Best Stefan!!!!
Mvh
Fadia
12 November 2025
Unprompted review
Reply from Fibio
Hello Fadia,
Thank you so much for your kind words! 💛
We’re thrilled to hear that Stefan could guide you clearly and helpfully, and that you found the offer reasonable and straightforward. We’ll be sure to pass on your warm feedback to him, it will make his day! 🌟
We truly appreciate you sharing your experience and hope to continue providing you with the same great service going forward. 🙏
Best regards,
The Fibio Family
Reply from Fibio
Hello Denis,
We are glad to hear that you are satisfied with Fibio :)
Best regards,
Customer support
The answer opposite allegedly framed…
The answer opposite allegedly framed upon his old little girl.
23 January 2025
Reply from Fibio
Hi Carin,
Thanks for the positive review. We wish you a good day!
Kind regards,
Fibio
Reply from Fibio
Hi Moitree,
Thanks for your positive review about us. We wish you a good 2025!
Kind regards,
Fibio family
Signed up for what I thought was…
Signed up for what I thought was rolling contract. A few months in they sign me up to a 24 month contract without telling me. Now I've moved house and am locked into paying for internet I don't need. Also , unlimited is actually 500GB, when you use that up you are done for the month.
EDIT: Fibio reached out to me after this review. They offered me a refund on my final payment. Customer service was very polite. I do still think they should make it much more obvious about the 24 month contract though!
12 December 2024
Unprompted review
Reply from Fibio
Hi Harry,
Thank you for your feedback.
Please note that any changes regarding the terms for a customers subscription with us, such as extending the binding period, cannot be made without the customer’s written consent.
We kindly ask you to fill out our contact form so we can get in touch with you, gain a clearer understanding of your specific case, and assist you further.
Kind regards,
Fibio support
Reply from Fibio
Hej Bengt,
Tack för ditt omdöme! Vi är glada att höra att du uppskattade vår service. Att ge dig en bra kundupplevelse är vår prioritet. Om du har ytterligare frågor eller behöver hjälp är du alltid välkommen att kontakta oss.
Med vänliga hälsningar,
Fibio familjen
Very good customer service helpful and…
Very good customer service helpful and friendly
17 April 2024
Reply from Fibio
Hello Vaidas,
Thank you for your feedback! We're delighted to hear that you found our customer service very good, helpful, and friendly. Providing excellent support is our priority, and we're glad we could assist you effectively. If you have any further questions or need assistance, feel free to reach out anytime.
Sincerely,
The Fibio family
Reply from Fibio
Hej Jane
Vi ser att ni har varit kontakt med vår support och fått hjälp med att sätta igång mobildatan där.
Vi önskar dig en trevlig dag!
Med vänliga hälsningar,
Fibio familjen
Bad network coverage.
Bad network coverage. when i try to cancel due to signal issues they ignore giving a solution due to binding time.
18 January 2024
Unprompted review
Reply from Fibio
Hello Chathura,
Thank you for your review. We use Telenors network and at the time they were having technical issues. I hope everything works well for you now.
Best Regards,
Fibio Family
Clear answers and suggestions that fits…
Clear answers and suggestions that fits my needs.
Very nice and kind and caring customer service.
16 November 2023
Reply from Fibio
Hey Jamal
Thanks for the positive review!
We are glad that you were satisfied with the contact!
Sincerely,
Fibio
Dont get fooled by Fibio representative…
This is an update on my previous review. Mr Alexander from customer support/satisfaction dept had contacted on my errand, Nice and sorted gentleman. Fixed all my issues with the broadband and mobile phone SIM cards with patience. 5 stars for Alexander, but 1 star removed due to fraud representative who visited my apartment.
Dont get fooled by Fibio representative who comes to home to convince buy Fibio. One of representative visited my home, lied everything and now I am bound to this crap for 2 years. Not getting enough speed in their so called best coverage area.
19 June 2023
Unprompted review
Reply from Fibio
Hey Agrawapa,
I see that you have an ongoing case with one of our colleagues. We hope you are satisfied with the current contact and that your technical matter will be resolved as soon as possible.
Sincerely,
The Fibio family
I had an issue but Fibio helped me fix…
I had an issue but Fibio helped me fix it. Great customer support from Alexander Staffas! They care about their customers!
9 March 2023
Unprompted review
Reply from Fibio
Hi Jack,
We thank you for your positive review!
We are glad that you were satisfied with the help you received from our colleague.
Alexander thanks for a nice conversation and wishes you a nice weekend!
Sincerely,
Fibio
Automatic payment
Thank you for the quick service
My Swedish not good at all so I truely hope I filled out the rest correctly
If not
Please all in English
Ps I’m Dutch Hollander
Thanks again
Theo
21 February 2023
Reply from Fibio
Hey Theodorus,
Thank you for your positive review!
We wish you a nice evening!
Sincerely,
Fibio
Good price and explanation
Clear conversation, happy with the call.
Thanks for taking it in English
12 February 2023
Reply from Fibio
Hey,
Thanks for the positive review!
We are glad that you were satisfied with the contact!
Sincerely,
Fibio
The person who call me was very…
The person who call me was very patient ,respect and very helpful
2 February 2023
Reply from Fibio
Hey,
Thank you for your positive review!
Sincerely,
Fibio
Reply from Fibio
Hey,
Thank you for your positive review!
Sincerely,
Fibio
Very friendly...
19 January 2023
Reply from Fibio
Hey Stanley,
Thank you for the positive review!
Best regards,
The Fibio family
Thanks for all staf
29 September 2022
Reply from Fibio
Dear Mamdouh Alsaeed,
Thank you for your nice message!
Best regards
Alexander, Fibio
Reply from Fibio
Tack för ditt fina omdöme!
Härligt att höra!
Med vänliga hälsningar
Alexander, Fibio.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.