Sklum Reviews 

The return process and customer service at this company are an absolute disaster. I ordered dining chairs and they sent one with a large split/crack in the wood. I requested a return and scheduled a collection date — I waited the entire day, took time off work, and no one showed up at all. Now I have to schedule yet another day and wait at home again? I honestly don’t think they will ever come to collect it.

The quality is terrible — they ship damaged items, and returning them is almost impossible. Extremely frustrating experience. I will never order here again and I definitely do not recommend it.

Extremely frustrating experience. Paid for express delivery, still unresolved after six weeks

I placed my order on 17 July and paid extra for express delivery because I specifically needed the furniture to arrive before a scheduled surgery. What followed has been one of the most frustrating online shopping experiences I have had.

Almost a month after ordering, my order had still not been shipped. I contacted SKLUM on 13 August and was told that the available items would be expedited and shipped separately.

A delivery finally arrived on 18 August, but the Evani armchair and one lamp base were missing, even though the tracking showed the shipment as “delivered”. When I contacted SKLUM, I was told that the missing parcels were still in transit and would arrive between 21 and 25 August. The tracking link they repeatedly sent me was useless because it only showed the already delivered shipment.

25 August came and went. No armchair.

On 26 August, customer service acknowledged that I should already have received the final parcel and said they would contact the carrier. Two days later, their chatbot gave me yet another contradictory answer: it said that handover of the armchair to the carrier had not even been confirmed.

Meanwhile, I have a second unresolved problem with my return. I requested a return of four items and selected 24 August as the collection date. I stayed home waiting, but nobody came. Days later, the boxes are still sitting in my home. I have asked for an address or another way to send the return myself, but SKLUM will not provide one.

The most frustrating part is the customer service system. I keep being sent back to the same chatbot, the same useless tracking link and the same generic answers. The chatbot itself tells me that refunds and changes to the return require a “specialized human team”, but then directs me to a contact page that leads back to the chatbot.

At this point, my requests were very simple:

1. Give me a workable way to send back my four return items.
2. Either deliver the missing Evani armchair immediately or refund it.
3. Refund the extra express delivery fee. I ordered on 17 July, paid extra for faster delivery, and six weeks later the order is still incomplete.

I have spent an unreasonable amount of time chasing SKLUM for problems that should be straightforward to resolve. I would strongly advise anyone considering ordering from them to take their delivery promises and after-sales service into account.

★☆☆☆☆ Sklum’s response to my complaint is honestly unbelievable

After posting my original review on Trustpilot, Sklum contacted me directly regarding my experience. I thought this might finally mean they were willing to take responsibility and offer an appropriate solution.

Unfortunately, they offered me the exact same 10% discount code they had already offered me before.

This is especially frustrating because I had already made it very clear that I did not want a discount code. I don’t want to spend more money with a company after having such a terrible experience with them in the first place.

And yet, after I explained this, their solution was simply to offer me the same 10% discount again.

So apparently, the response to a customer who has received the wrong order, been left without their bed and had to deal with the consequences of Sklum’s mistake is: here’s 10% off your next purchase.

I don’t understand how this can be considered a solution.

I wasn’t asking for another incentive to buy from Sklum. I was expecting them to acknowledge the inconvenience caused and offer appropriate compensation for what happened.

Contacting me only to repeat the exact same offer I had already declined honestly makes this feel less like genuine customer service and more like an attempt to make the negative review go away.

If this is how Sklum handles complaints, I would strongly recommend thinking twice before ordering from them.

I have made an order without checking their customer service score and I think I deserved this experience :D Worst shipping experience I have ever seen. Its better to avoid them/

Extremely disappointing experience with SKLUM – I would absolutely NOT recommend them.

As a business partner, I ordered a dining table from SKLUM for one of my clients. More than two months later, after THREE delivery attempts, this situation is still not resolved.

The first table was damaged during delivery by the transport company. SKLUM then informed us that a replacement table would be sent, but nothing was delivered.

Then, on the THIRD attempt, the table finally arrived — but unbelievably, it arrived INCOMPLETE, with one of the table legs MISSING.

The table and its packaging weigh more than 100 kg. The delivery team brought the huge boxes into the middle of the living room, opened them, discovered that the order was incomplete, and then simply LEFT. They did not take the incomplete table back with them.

Now these extremely heavy, opened boxes are sitting in the middle of the living room, and I am physically unable to move them because of their weight. SKLUM’s solution? They expect me to WAIT ANOTHER TWO WEEKS while their incomplete 100+ kg table remains in the middle of the living room in opened boxes.

This is absolutely ridiculous. After THREE failed deliveries, how can a company seriously expect a customer to store such a huge and heavy incomplete order for another two weeks because of THEIR mistakes?

The communication and handling of this entire situation have been extremely poor and completely unacceptable, especially for a company that works with business partners and interior professionals.

This has been a very embarrassing situation for me towards my client and has seriously damaged my trust in SKLUM as a business partner.

My phone number was already correct in my account, and I have never provided an incorrect number. I contacted the transport company five times, and every single time they told me they had not received anything for me, even though the shipment was apparently already with them.

So either SKLUM was providing incorrect information, or the transport company was. At this point, I simply do not know who I can trust.

I am a business customer, and after more than two months, THREE failed delivery attempts, an incomplete table, a missing leg, and now more than 100 kg of opened boxes left in the middle of the living room, I have had enough.

A truly terrible experience from beginning to end. Based on how this order has been handled, I absolutely cannot recommend SKLUM.

If I could leave SKLUM 100 negative reviews for this experience, I honestly would.

If there was a zero-star rating, that wouldn't even fit how bad this company is. It has been weeks since my order was supposed to arrive. It is impossible to get on the phone with someone, get an email back or god forbid, get a response on their WhatsApp. The tracking info stopped working, the order can't be cancelled and that's it. No way to get a hold of anyone, no way to cancel the order and no way to find out any information on where the item is. Cannot believe I didn't read Trustpilot first before placing the order. What a complete joke.

Wish there was a zero! Ordered in May, taken my money and still not delivered. And the courier company they employ..even worse ! Do not use

Sklum.com is a Spanish company. I ordered the Tinsley side table via the Netherlands in April. Unfortunately, the table broke completely on May 3rd when the remote control was placed on it! I have been emailing the company repeatedly since May 4th regarding a solution. I included photos clearly showing that very poor, defective wood and nails had been used. I received no response to a single email. Finally, on May 11th, I sent a registered letter *with* photographic evidence to the head office in Spain. On May 19th, they received the letter with a request to refund the money. To date, I have received absolutely no response!! Worthless products, worthless service, fraudulent company!!!!!

Ordered furniture a month ago, order code OZPCFNIJZ. Delivery tracking link is not showing any movement for over two weeks. No human contact on phone, chat or whatsapp for days now. Looks like a scam and so many terrible reviews.... I'm filing complaint with consumer authorities.

I tired to contact them via WhatsApp and it takes 2hours no one respond at all. I have ordered a mirror from them last month and it was finally shipped out early this month and the tracking updated on the first day, and never update again, tried to contact but never get any response.

I have found nothing good to say about this company and its processes. Over 2month since my order, still no sign of delivery

0 stars is what they deserve.
I made the HUGE MISTAKE to order from this crapy website with the beautiful pictures and the awful customer service. I am now 1,5 month after I placed my order, begging them to send the part of the order that haven't arrived with the others. for 12 chairs and 10 tables, i thought 1,5 month before opening my cafe will be proactive enough but if you order from this website maybe you have to order before you even need anything because is going to take super long. Terrible customer service that never follows the mentioned available times. No empathy and very bored people working there. I am very sorry for them. I opened a case with the consumentenbond as a last attempt to get at least what i have paid for.

Beautiful pictures on the website but product delivered broken (lavabo) - confirmed replacement but since then the tracking number is invalid, I've been waiting for 3 weeks already and aside the automatic chat bot responses, I had to wait over 45 min in line before getting an utterly useless customer service agent on the phone.

Very poor customer service, website is not fully translated to NL, part of text in NL, part in ES, part in EN. What kind of bullshit??? If items doesn't fit your expectations, you pay for shipping and for return, 2x 59,99EUR to the air. It's absurd!!!!
Very difficult to reach agent via customer service. phone line is never online!!!! Another 1 star review, which they doesnt worth it. Must be 0,01 star for sklum
Always pay for your order with creditcard, and if they decline to refund your money, arrange chargeback with your creditcard company! Make them to pay for it!

Very complicated and absurd system for returning the products, impossible to reach someone, repeatidly asked to fill the same form in.

I bought a table, quite expensive by the way… it's made of concrete, so I already had problems with the delivery. I had to help the delivery men unload it from the truck… I think that should already be included in the delivery cost, since it's a high-value item. With less than two weeks of use, the paint peeled off… a concrete table, expensive. I also returned a chair that arrived with a bent arm. I'm without the chair and it's been weeks since I've received any feedback or a replacement! I waited almost three months for the products to be delivered, and when I finally receive them, I have all these problems, in addition to the delay in resolving the issue. As a long-time customer, I would very much appreciate better treatment and faster resolution of my problems. And even if I return the table, how will I arrange for it to be picked up? Do I have to carry a concrete table again?

The worst company ever, please don't order here.
If you value your money, time. And actually need the product.
The are misleading, unprofessional and Hava a non existing customer service. Basically scammers.

I am extremely disappointed with my experience with Sklum.

I ordered 1 dining chair and 2 lounge chairs (fauteuils) (Order number: IJRLRMLQL). Instead, I received 2 dining chairs and only 1 lounge chair. The delivery was incorrect from the beginning.

Customer service informed me that I first had to return the extra dining chair before they would send the missing lounge chair. I returned the item, as requested.

It has now been three months since the incorrect delivery, and I still have not received the lounge chair that I paid for.

To make matters worse, my account states that the returned shipment was “incomplete”, which is incorrect. I returned the item that was delivered in error.

There is currently no effective way to communicate with the company. A phone number was recently added, but calls go unanswered. It appears that posting a review here is the only way to get a response.

I paid for 2 lounge chairs and only received 1. I expect the missing lounge chair to be shipped to me immediately.

Non-existent customer service. They send you an email with a tracking link saying that your order was shipped out, but the tracking link does not work and the transportation company (Agediss) have no record of your shipment. Both Sklum and Agediss are absolutely unreachable, they don’t pick up phones, automated chatbot is a joke, impossible to connect with a human agent. I guess it’s a scam and they just took my money. I will dispute it via my bank as it’s not possible to reach them.

Terrible service. I’ve tried to buy from you twice, once in France and once in the Netherlands, and never received either order.

Most recently, I ordered a sofa on November 28 with a promised delivery of January 3. Today is January 20 and it still hasn’t arrived. The website only shows it was “shipped” on January 8, and the tracking code you provided returns “no product found” on the carrier’s site. Your WhatsApp support is ineffective; I’ve contacted you many times with no response.

I’ve already purchased another sofa elsewhere. Please cancel my account immediately and confirm the cancellation in writing.