SIXT Italia Reviews 

I was charged for a full extra day due to a minor 30-minute delay returning my car at Milan Central Station. This delay was entirely due to heavy traffic and a complete lack of signage to find their parking lot drop-off.

SIXT offered a 50% refund, which I refused because charging a whole day for 30 minutes is completely abusive. Since I turned down their offer, their customer service has completely ghosted me and is ignoring my emails. This is unacceptable and unprofessional.

I demand a full 100% refund for this unfair charge.

- Booked an X5 in BGY Italy and it switched to a Volvo XC90 by the time I got there. No problem. Then they pushed a XC90 with 7 seats on me though I said I don't need it. They charged me extra for this.
- The final bill included a "PREMIUM LOCATION CHARGE" (??) though my initial reservation did not mention this. Staff was malicious in their sales tactics and took advantage of me holding 2 kids in check while trying to get the car I actually booked.

Sixt Italy’s conduct at Naples Airport was nothing short of predatory. When a minor administrative issue arose (forgetting my physical license), I immediately offered a compliant mitigation solution by replacing the main driver with my spouse (who holds a valid German license).

Sixt flatly refused to perform this simple 1-minute system update, using a rigid B2B interface lock as a shield to practice systemic overbooking and price gouging. They canceled our pre-paid Premium reservation (BMW X3), allowed the broker to pocket a EUR 351.89 fine, and forced us into a predatory new contract on the spot—charging EUR 1,803.45 for a significantly downgraded vehicle (Audi Q3).

Taking advantage of a family stranded at an airport to enforce a massive contractual imbalance and refuse to refund the downgrade price difference is bad faith. This systemic behavior has been reported to the European Consumer Centre (ECCDE-107502). We will pursue this through administrative and legal channels until the extortionate premium difference is refunded.

Perfect cars and service

Zero Stress and 5* service at Palermo from Valeria , experiences like this are the reason SIXT are the best !

I would give sixt a ZERO .We broke down and when tring to call to get help they hang up on you and kept telling us a tow truck was coming and one never showed up so after 4 hours sitting in car we called for the 6th time they said one will be there at 5pm after telling us this every time we called they would say ones on the way and never showed up.So it’s will be 8 hours for waiting for tow truck and not sure it will even show up at 5pm.NEVER rent from them if you don’t want to be stranded .

Everything went great but after my trip they won’t return my caution money + only AI non human responses to my e-mails.

First time with Sixt. One week rental from a Saturday 16 May evening to Saturday afternoon, Verona airport.
Previous bad experiences with other companies in Europe.
Cars and office a short walk from Arrivals. Easy escape to and return from the Autoroute (compare and contrast with Frankfurt!).
Excellent service from Sixt staff member, very painless, he really could not have been more helpful. Suggested changing to a BMW 5 Series which was a much more suitable than my original choice, and explained intricacies of the software coherently and concisely, in fluent English.

I booked direct with Sixt and prepaid for a small automatic car online. I only bought basic insurance as I had an excess insurance policy through a third party. Everything went very smoothly. The car was a newly new hybrid car, bigger than I expected, and was very clean inside and out. Pick up was very easy and Valentina was really friendly and helpful and made sure I understood everything, including the insurance, refueling and return process. On return, I left the keys in the drop box as no staff members were there. I received my final invoice a few hours later which was all in order. Great service and would rent from them again.

I have a reservation, which I made 2 weeks ago for an SUV rental from LIN airport for 3 days - €108 prepaid. I get an email this afternoon that 3 things have changed to my booking:
-The car will now be ready for collection at MXP
-The SUV is now going to be a BMW 1 series
-They will require €500 upon renting it. €600 total!!!

I contacted their customer service and they have said they don't know why it's changed but they can change it back but the €600 cost will remain. NO HELP
Somone emailed me to say they have escalated it to try to resolve but I am flying tomorrow. Will change this rating if they somehow resolve it this morning

Thank you to Alex and Stephanie for their help and consideration throughout, they both were wonderful and caring. Very happy with automatic Cupra, car play makes using music and dat nav so much easier, sixt will now be my go to car hire company, huge thanks Steve

I rented a car several times with sixt and they always met my expectations. Excellent value for money. If you have any issues with the rental, they are very helpful, and the staff are friendly and available to assist.

Sixt agent was deliberately dishonest encouraging us to take a new policy and that the old one would be refunded. Still trying to get a response from sixt 4 weeks later with no refund as promised.

Be careful if you book from UK with a driver's licence issued before 2001.

We had a booked direct with Sixt and had a confirmed reservation but when we arrived at Milan Linate
they would not honour it because my fully valid UK drivers licence was issued before 2001.

The guy showed a clause deep in the Italian terms and conditions that says this, even though it was not in the T&C's we agreed when we booked in UK. I have rented cars around Europe and never had this problem.

The guy was polite and friendly enough, it wasn't his fault. Turns out that some other rental companies at the airport accept it (Avis, Budget, Maggiore) and some don't (Sixt, Hertz) . But walk-up prices are much higher than the pre-book we had. I appreciate this is not a problem many people will have.

Very satisfied about the service. Professional and kind. The online booking process was fast and clear. The car was of excellent quality. The price is not for everyone, but we are talking about premium cars.

I rented a car at SIXT in Edinburgh Airport, the staff was very welcoming and professional and the car was new and spotless. Everything was completed in a few minutes.

Indeed a fraudulent company, Jacob and Damion tried to help but looks like the company is a real fraud (no doubt cant expect more from a german brand). Took Mercedes CLA - but Jacob (knowingly or unknowing) offered a car which had defect on front right tyre. inflated 2 to 3 times in a 500km stretch, atlast it was a flat tyre - literally zero customer support. Since i had opted for RSA, it was a saviour. Used the car just for 3 days instead of 8 total days, but as usual no money refunded and additionally more amount was deducted from deposite - fuel charges, because their policy is that even if you have a breakdown on car, kindly refuel it in any case else they will charge you, even if you have all cosco insurance and RSA.

But all said and done they later accepted the mistake and communication gap and made things right

This is the second time Sixt has pocketed my money for a non-rental. I gave this company a second chance because the local Pisa airport staff—specifically Alessia, Damiano, and Marta—are wonderful, professional, and tried their best to help. However, Sixt’s corporate system is fraudulent. Despite being at the desk 40 minutes early, I was refused the vehicle and then flagged as a "No-Show" so Expedia could keep almost $1,000. As a professional @vrbo and @airbnb host, and 30 year veteran of customer service; I am warning travelers: do not let the friendly faces fool you; the corporate "No-Show" policy is a scam to steal your funds.

DO NOT USE DO YOU ITALY ESPECIALLY WITH SIXT. Made a booking with DoYouItaly to rent a van with Sixt. I reached out to Sixt to ensure they actually had my booking (as it was the first time I was using DYI). Sixt said they had the booking number, but couldn't give me any information because they didn't have all the details needed (name, surname, email, phone, DoB wasn't enough apparently).
I reached out to DYI - asked to contact Sixt to verify the booking was correct & THAT SIXT HAD THE VAN AVAILABLE. DYI said YES.

Once I arrived to pick it up (after travelling 4 bloody hours) Sixt said the van broke that very same day, and that they wanted to inform me but they couldn't, since DYI didn't pass them my details.

Neither DYI nor SIXT were able to offer a solution (nor said sorry, nothing at all): SIZT blamed it on DYI for not providing the details (ask them for the bloody details!) - DYI blamed SIXT for not informing them about the van not being available. Ultimately: I PAID THE PRICE FOR THEIR UNPROFESSIONALISM.

Their solution: rent a van with another company for 5x the original price. NEVER AGAIN.

I rented a car from SIXT florence. The attendance was not at the shop when I arrived, I had to call the emergency number for service. I was told only 1 car was available which was not what I booked. When I received my invoice I notice I had been charged for an upgrade I did not ask for or agree to. The car I was given was filthy. I have sent an email to service email for them to resolve and no one has responded.