Shop4 Electrical Reviews 

1,522
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 535 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently highlight the prompt and efficient delivery service, often receiving their orders the very next day. People are pleased with the quality of the products and the wide selection available, finding exactly what they need. Reviewers consistently mention the competitive and fair pricing, often finding items cheaper than elsewhere. The overall service, from easy ordering to professional handling of queries, receives high praise. However, some customers also noted issues with delivery, including delays, split orders, missing items, or problems with tracking. A few other people also felt that there were occasional problems with product compatibility, receiving incorrect items, or a perceived decline in product quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Product

Customers had positive experiences with product quality and value, often finding items to be good quality,... See more

Price

Reviewers highlight positive aspects of price, with many finding products to be cheaper, very reasonable, or... See more

Service

People report positive experiences with service, often highlighting the excellent communication, quick... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt service with good value products love the socket plastergaurds. Replastering the kitchen walls after removing the tiles this clever piece of kit allows me to repair the areas around the socket... See more

Company replied

Rated 5 out of 5 stars

Ordered two spotlight units, they were delivered in less than 24 hours! Exactly what we wanted & service was great can't fault anything,, would definitely reccomend

Company replied

Rated 5 out of 5 stars

I contacted the company, as I wasn’t sure about the item that I needed to replace an existing light fitting. They were very helpful and confirmed what I needed. They advised that they would have to or... See more

Company replied

Rated 5 out of 5 stars

I bought the Portland fireplace from shop4electrical as it was cheaper than anywhere else. I did have to wait a little longer because it was being delivered on a pallet. I had checked out as a guest b... See more

Company replied



Company details

  1. #18 of 31 best companies in Electrical wholesaler
  2. #3 of 7 best companies in Cable provider
  3. #17 of 32 best companies in Electrical equipment supplier
  4. #28 of 71 best companies in Heating equipment supplier
  5. #8 of 12 best companies in Hot water system supplier
  6. #13 of 24 best companies in Lighting wholesaler

About Shop4 Electrical

Written by the company

Shop4 Electrical

Calling all electricians! Meet your new homegrown Superhero Shop4 🦸‍♂️

Your online electrical wholesaler for commercial and residential electrical supplies.

Because you deserve a superhero partner who truly listens and has your back from project start to powered-up finish. Your electrical success is a Shop4 mission!

Shop4 offers great discounts on electrical products to help you complete projects, big or small, on time and on budget.

Shop4 has you covered with over 15,000 electrical products across 200+ brands.

The range includes:

Heating & Ventilation

Lighting & Lamps

Wiring Accessories

Fire & Security

Power Distribution

Solar

Explore user-friendly Shop4 website with organised categories, a search function, and quick order by product code.

  • Next-day delivery anywhere in the UK - on most of the products.

  • Free delivery on orders over £100 ex VAT- on the UK mainland.

  • In-house customer service team - reach them by phone, chat, or email.

Maximise your success and take pride in every electrical project: check out Shop4 online catalogue to get everything you need.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,522)

533 reviews in the last 12 months

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Rated 3 out of 5 stars

The service was first class in my…

The service was first class in my opinion.
But two items i ordered one was completely wrong and the other a RCBO was not only the wrong size but also the wrong type that i ordered. So when i called to complain, your representative said well this is what was on you order. Not we can exchange the wrong parts etc,which i find not good practice and no good for the customer. I ordered the right parts which one was a Henley Block and a 16A rcbo where there was no Henley Block but a 10A rcbo of the wrong type also extra breaker.

15 July 2026
Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Shop4Electrical.
I ordered an item that was displayed on their website with the expectation that it was available for next-day delivery. After placing the order, I received no communication whatsoever regarding any delay. Three days passed without any update or delivery.
As this order was for a client, I had allowed plenty of time, booked engineers, and agreed an installation date. With no sign of the order, I decided to call the company myself. Only then was I told that the item wasn't due to arrive for another 2–3 weeks, towards the end of the month.
At no point did Shop4Electrical contact me to explain the delay or manage my expectations. Their lack of communication has cost us time, money, and caused significant inconvenience. We had to cancel the work and are now waiting for our refund.
To top it all off, after cancelling my order I received an automated email informing me that my 184 Power Club Points loyalty reward had also been cancelled. Rest assured, I won't be needing your points, as I won't be using Shop4Electrical again.
I would not recommend this company based on my experience. Poor communication, poor customer service, and no regard for the inconvenience caused to their customers.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy to use website and ordering…

Easy to use website and ordering process. Delivery of two large storage heaters came promptly but on a rather large truck that couldn't get down to house. Driver helpful in making contact and transferring to our vehicle

7 July 2026
Rated 5 out of 5 stars

Recommend this company

A very clear, easy to use website giving full product information. Placing an order was easy. Very competitive prices. I was kept up to date on the progress of my order, delivered when expected.

6 July 2026
Rated 1 out of 5 stars

Useless company I am a British

Useless company I am a British
Citizen living in Northern Ireland, which is part of Great Britain and you can’t send stuff to us here you shouldn’t be training It’s strange that other companies can send stuff and can send it rapidly

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Im still waiting for my order

Im still waiting for my order. They delivered the caps for my trunking but I'm still waiting for FedEx to deliver the rest of the trunking
Couldn't wait much longer so I bought an alternative from a local merchant. Can't recommend based on this service.

7 July 2026

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