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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its speed and efficiency from initial inquiry through installation. Consumers appreciate the clear and helpful communication throughout the entire process, including prompt responses to questions and proactive updates. People also commend the professionalism and friendliness of both the installation team and the customer service representatives. The app is user-friendly, and the pricing is competitive. Consumers are particularly pleased with the quick installation times and the overall seamless experience.

Based on these reviews

Rated 5 out of 5 stars
Verified

Excellent customer service end to end. From initial enquiry to fitting and commissioning the charger, the staff at waEV were excellent. The process was very quick, under a week from request to fitti... See more

Company replied

Rated 5 out of 5 stars

Had my Waev charger fitted 2 years ago. Initially there was a problem with the electric supply to the street so charger was temperamental. Once electric board had sorted it my charger has worked fi... See more

Company replied

Rated 5 out of 5 stars

I’m extremely impressed with WaEV and their EV charger! The product is reliable, efficient, and performs exceptionally well, charging is smooth and steady every time. What truly stands out is their c... See more

Company replied

Rated 5 out of 5 stars

Ordered a charger from these guys exactly 1 week ago, the same day it was booked in 7 days later. I opted for the ev1i as I wanted a tethered charger. Two guys came and fitted the charger they were on... See more

Company replied

Rated 5 out of 5 stars

I recently purchased my first EV and, after plenty of comparison shopping, found waEV to offer the best value by far. Choosing them turned out to be the best decision I could have made. From st... See more

Company replied

Rated 5 out of 5 stars
Verified

Having looked at a lot of EV charge point companies, their products and prices on the internet plus trustpilot reviews too, I decided to speak with waEV-charge. They confirmed my needs, explained... See more

Company replied

Rated 5 out of 5 stars

So far excellent! Great customer service to my call - and a REAL person! Miss was great and helped me understand exactly what was needed from me to proceed. He confirmed an installation appointment... See more

Company replied

Rated 5 out of 5 stars
Verified

I completed a simple online form and then a survey showing photos and video of where my charger would be installed. Paid a deposit and got a good interest free credit for the remaining balance. It w... See more

Company replied

Rated 5 out of 5 stars
Verified

All perfect, super fast service. I just got the charger installed so it might be to early to fully rate the product, however, so far, the application works perfectly well and integrates with my tariff... See more

Company replied

Rated 5 out of 5 stars
Verified

He was a pleasant guy friendly explained everything that he was doing with the job he was doing and that and make sure that I understood what he meant by everything. It was a good experience and a nic... See more

Company replied

Rated 5 out of 5 stars
Verified

waEv has been great company from start to finish. Getting our quote was really easy and vey fast, we had lots of questions and everything was answered via WhatsApp even over the weekend. Once we we... See more

Company replied

Rated 5 out of 5 stars

Great from start to finish, clear communication, fair price, quick install and very professional. My installer Stephen Edwards went beyond what I had expected in terms of ensuring everything was done... See more

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Rated 5 out of 5 stars

Received a customised plan and risk assessment rapidly after asking for a quote. Was amazed at how quickly the company responded and are willing to liaise with landlord for the installation to be c... See more

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Rated 5 out of 5 stars

Once I purchased my car I decided to look into getting a home charger. After seeing reviews on what seemed like a million chargers I settled on waEV as, although they're not one of the bigger co... See more

Company replied

Rated 5 out of 5 stars

Charger fitted two years ago. Process from competitive pricing to final installation smooth and easy. No problems until I changed my internet provider which halted charging. Contacted company who... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service received from waEV. Got a quote online and then discussed this and installation dates with Moss. Got an installation date within 5 working days. I wasn’t available to meet t... See more

Company replied

Rated 5 out of 5 stars
Verified

Great service, price and punctuality. Kept me informed the whole way through and the installation couldn't have gone easier. Thanks WaEV

Company replied

Rated 5 out of 5 stars
Verified

Very happy with our ev charger, very quick process , Matthew the engineer was great and very helpful. Would highly recommend 👌

Company replied

Rated 5 out of 5 stars

Installed one of their chargers nearly three years ago purchased by my customer and never had any issues until last week. After sales team absolutely superb when contacted. Sent replacement PCB next... See more

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Rated 5 out of 5 stars
Verified

Good communication from both WaEV and the engineer. Came on time, installed the charger quickly and was helpful in answering any questions we had. Tidied up after themselves as well. Customer Support... See more

Company replied

Rated 5 out of 5 stars
Verified

From start to finish I cannot fault the service,.. Ordered it on the Wednesday..fitted on the Monday...The electrician that did the fitting Craig was outstanding..explained everything perfectly

Company replied

Rated 5 out of 5 stars

Octopus Intelligent Beta I m very happy with the service from WaEv. I m using their charger from over a year and never had any problem. Now the good news is they integrated with Octopus Intelligent... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend this company. The electrician who came to install mine was a total legend, very friendly and hard grafter in really hot conditions. From me contacting them to completed installation w... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered the waEV charger on the afternoon of 11th August, and it was installed the very next morning, 12th August at 8 a.m.! The installer, Garyn, was fantastic—he fitted the charger and cabling ne... See more

Company replied

Rated 5 out of 5 stars
Verified

Well managed from start to finish and very quick turnaround - even when Royal Mail messed up, a couple of calls to waEV and the engineer was all briefed to bring a charger with him. Great service and... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely a 5-star experience! The price is the most affordable, and the service is the best. I’m so glad I chose WaevCharger — it’s the best decision I’ve made in October this year. The installati... See more

Company replied

Rated 5 out of 5 stars

From my online research,to installation on a Sunday, to meet my timeframe requirements, the service has been impeccable. The added bonus is an ultra competitive price and considered informed respon... See more

Company replied

Rated 5 out of 5 stars
Verified

Really good communication to help me with my grant. Very seamless from start to finish, which only took about a week from my quote. Installers were very professional and gave me different options.

Company replied

Rated 5 out of 5 stars

Great Service from WaEV! Quick and simple installation with speedy email and phone response for any technical questions and on-top of that a great price compèred to other providers! I would highly r... See more

Company replied

Rated 5 out of 5 stars

I've just used their refer a friend scheme with a friend. They were equally as pleased with the service from waEV and the install. Just had my referral incentive and I'm happy to carry on recommending... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience with WaEV from start to finish, always someone at the end of a phone or email regardless of time (within reason) very knowledgeable re the product and just generally all round helpful... See more

Company replied

Rated 5 out of 5 stars

Excellent service very prompt response and to my problem was quickly over the phone. The two agents Moss and Rebecca were both extremely helpful in resolving my problem.

Company replied

Rated 5 out of 5 stars

Installer efficient and finished earlier than expected time. Explained how to use in detail. Whole service from place order to after sales query is smooth and convenient. Recommended

Company replied

Rated 5 out of 5 stars

Fantastic customer service along with the cheapest price we have found. I would highly recommend waEV-charge to everybody!

Company replied

Rated 5 out of 5 stars

waEV-Charge customer service has been excellent! Moss was extremely responsive and replied to my emails very quickly. I can’t fault them so far – really impressed with the support.

Company replied

Rated 5 out of 5 stars

Excellent service from waEV. Received a quotation on Monday, completed their questionnaire and it was fitted on the Wednesday morning. The fitting took place with a minimum of fuss or mess. I would... See more

Company replied

Rated 5 out of 5 stars

I had some queries about my charger and Mr Mohsin Rizvi answered all perfectly and to my satisfaction. His advice was good and he was very polite and kind. Very helpful. Thanks.

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I bought my charger from waEV charge back in April, and since day one the whole experience has been excellent — from purchase to installation. The customer service has always been qu... See more

Company replied

Rated 5 out of 5 stars
Verified

Great support, quick installation. The engineer was very calm and had time to listen my preferences. He took time and explain every step

Company replied

Rated 5 out of 5 stars

A big thank you to Moss and Elliott helped me sort my EV charger, friendly and very helpful

Company replied

Rated 5 out of 5 stars

I had an issue logging into their App. When contacted them within no time they have sorted the problem and now am in. Excellent Customer Service.

Company replied

Rated 5 out of 5 stars

Timely response and installation. All sorted without any problems. All working really well. Thank you. Vic

Company replied

Rated 5 out of 5 stars

amazing service, ordered one day and got a phone call the next to say they had a cancellation and would I like it for the next day, thought id be waiting a while, amazing service and great installer t... See more

Company replied

Rated 5 out of 5 stars
Verified

Simple application process, fully explained, decent choice of charges and the app has great control with the charger i picked

Company replied

Rated 5 out of 5 stars
Verified

This company provide customer service at it's very best. Efficient & prompt delivery at a very reasonable price. Professional and informative fitting engineer. I really cannot find fault.

Company replied

Rated 5 out of 5 stars

Very helpful through live chat on WhatsApp and on phone, the video process was made very simple and easy to sort.

Company replied

Rated 5 out of 5 stars

Just ordered and waiting for grant to be approved, install in a couple of weeks. Easy ordering and quick responses from team. So far so good!

Company replied

Rated 5 out of 5 stars
Verified

Engineer was on time installed in no time neat job

Company replied

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Company details

  1. #1 of 30 best companies in Electric vehicle charging station
  2. #1 of 28 best companies in Electrical equipment supplier
  3. #1 of 62 best companies in Electronics Company
  4. #1 of 27 best companies in Electronics manufacturer
  5. #1 of 42 best companies in Energy Equipment and Solutions
  6. #1 of 42 best companies in Green energy supplier

Written by the company

waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.

waEV-charge EV Smart Chargers

Installed in 7 days...

Request a quote now and have your charger installed in 7 days: https://www.waevcharge.co.uk/quote

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

waEV-Charger

waEV-Charger: We are very pleased with our recent EV equipment installed, not only is the charging unit of excellent quality, but the installation was quick, efficient and without any hassle from the engineer. I would highly recommend waEV-Installer with 5*****and you will not be disappointed. Thank you!

29 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Oluyinka, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Amazing customer service from Moss & Jhonathan

Amazing customer service from Moss , quick responses and lots of details as well as they use pro Installer Johnathan which he made tidy set up to hide as much cable as possible. top of the tops

30 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Damian, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Great product with excellent customer service

Pre-purchase service was brilliant with questions being answered (by email) within minutes.
Purchase, pre-install remote survey and install were painless and dealt with quickly.
The unit itself is inoffensive on the eye and seems to work well (I’ve only had it for 24 hours but it charged my car overnight so it’s fulfilled its duties).
Haven’t got my head around the smart charge settings on the app but that’ll come with a couple of charges and a chance to play around with it.
All in all, a good, solid product and great customer service.

29 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Dan, we really appreciate your feedback & review.

Rated 2 out of 5 stars
Verified

Wish I had gone elsewhere - but they tried.

This review is a difficult one to write as i believe the company really did try and were genuine in their attempts to give us a good experience, sadly they fell short of this by a considerable way.

Firstly the instalation was a nightmare. Property damage, house left in a dangerous state and poor service. Had to have National Grid out to rectify damage and then a 2nd installer to fix the poor install. I did recieve a £200 discount for the troubles but even this fell short of expectations.

Sadly the issues do not stop there. The app they promote connects to both the charger and the vehicle. While connected to the vehicle it pings (polls) it every few minutes, this causes the 12v battery to drain within 24 hours. Thankfully mine was replaced under warranty but it took a while to actually figure out what the issue was. App left my family stranded on 3 occasions.

Removed the car connection and had no further issues with the car. My advice would be if you do use waEV then connect the app to the charger and NOT your car.

Overall i wish i had used Octopus or Pod instead.

4 September 2025
Rated 5 out of 5 stars
Verified

Dan and his team installed our system…

Dan and his team installed our system quickly and neatly and came when they said they would. They made every effort to make the installation as tidy as possible and responded positively to my requests regarding where I wanted the trunking to be.

24 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Very happy with our ev charger

Very happy with our ev charger, very quick process , Matthew the engineer was great and very helpful. Would highly recommend 👌

22 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Magnus, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Had my Waev charger fitted 2 years ago

Had my Waev charger fitted 2 years ago. Initially there was a problem with the electric supply to the street so charger was temperamental. Once electric board had sorted it my charger has worked fine up until a week ago when it died.
The guys at Waev have been so helpful. It’s lovely to be able to speak to a human on the phone. They all seem to really care
Today I received a parcel when I opened it it’s a motherboard, I guess someone will come and fit it cause I certainly can’t!!
All in all the after sales service has been everything you would desire and more.

20 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Gwen, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Excellent customer service end to end

Excellent customer service end to end. From initial enquiry to fitting and commissioning the charger, the staff at waEV were excellent.
The process was very quick, under a week from request to fitting and the electricians went above and beyond to install the unit which required a tricky section of wire routing. Thank you!

24 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Tom, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Service of the Highest Order

I recently purchased my first EV and, after plenty of comparison shopping, found waEV to offer the best value by far. Choosing them turned out to be the best decision I could have made.

From start to finish, their support was exceptional — I was kept fully informed about my installation date, and they even followed up afterward to ensure everything was running perfectly. The entire team was professional, polite, and genuinely committed to getting everything right.

For anyone considering or about to take the leap into EV ownership, waEV is an absolute must. Their service made the whole experience seamless and stress-free.

A big thank you to everyone involved in my charger installation — it was flawless from beginning to end, and fully deserving of a 5-star rating.

21 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Andreas, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Great experience

Great experience, very quick and friendly.
Highly recommend.

22 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Florin, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Great service

Great service, price and punctuality.
Kept me informed the whole way through and the installation couldn't have gone easier. Thanks WaEV

22 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Michael, we really appreciate your feedback & review.

Rated 5 out of 5 stars

I’m extremely impressed with WaEV and…

I’m extremely impressed with WaEV and their EV charger! The product is reliable, efficient, and performs exceptionally well, charging is smooth and steady every time. What truly stands out is their customer service, the Managing Director
Mr Joe Fogel responds quickly to any enquiry even on weekends, which shows incredible dedication and professionalism. It’s rare to see such commitment and responsiveness these days. Highly recommended for anyone looking for a top quality EV charger backed by outstanding support!

21 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Harry, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

He was a pleasant guy friendly…

He was a pleasant guy friendly explained everything that he was doing with the job he was doing and that and make sure that I understood what he meant by everything. It was a good experience and a nice experience from him.

21 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

Fast, great service and lowest cost out there!

I completed a simple online form and then a survey showing photos and video of where my charger would be installed. Paid a deposit and got a good interest free credit for the remaining balance. It was the cheapest and best reviewed charger and works with all the main energy suppliers and tariffs.

Elliot in the office contacted me to put me in touch with the local electrician installing it, Craig and his team were great because it was initially being quoted by others as a complex job and needing extra cable but Craig helped me check what the existing electrical system was and that it was sufficient so they could do the install for a much better price than other quotes. Simple install was then done less than a week later and in 2 hours it was up and running and working perfectly. Thank you and I can’t recommend these guys enough!

16 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Damian, we really appreciate your feedback & review.

Rated 5 out of 5 stars
Verified

This company provide customer service…

This company provide customer service at it's very best. Efficient & prompt delivery at a very reasonable price. Professional and informative fitting engineer. I really cannot find fault.

18 October 2025
waEV-charge logo

Reply from waEV-charge

Thank you Antony, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Great charge point!

Ordered a charger from these guys exactly 1 week ago, the same day it was booked in 7 days later. I opted for the ev1i as I wanted a tethered charger. Two guys came and fitted the charger they were on time and polite, tried the charger properly last night when my off peak hours started and it does exactly what it is supposed to. Literally can’t find a fault. For the price and customer experience you really can’t go wrong. If anyone asks I will certainly recommend this company. Cheers guys

16 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Scott, we really appreciate your feedback & review.

Rated 5 out of 5 stars

Excellent service and after care

Charger fitted two years ago. Process from competitive pricing to final installation smooth and easy.
No problems until I changed my internet provider which halted charging.
Contacted company who guided me through the reset process.
Car charging successfully again.
Smooth and easy customer service.
Well done, would recommend to anyone.

14 October 2025
Unprompted review
waEV-charge logo

Reply from waEV-charge

Thank you Chris, we really appreciate your feedback & review.

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