Excellent customer service end to end. From initial enquiry to fitting and commissioning the charger, the staff at waEV were excellent. The process was very quick, under a week from request to fitti... See more
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waEV-charge was born in early 2022 with a mission creating future proofed, EV chargers designed for house builders, developers, landlords, and homeowners. Our range of EV chargers can be easily upgraded with future EV technology and with minimal further investment making them ideal for the ever-evolving EV industry. waEV-charge, the next generation of electric vehicle (EV) chargers designed for house builders, developers, landlords, and homeowners, has partnered with EV software specialist, ev.energy, to enable building managers and EV drivers to share smart-charging chargers across multiple tenants, and get reimbursed for costs. The collaboration means commercial property developers and homeowners will have access to fast, cost-effective, greener smart charging technology, while helping to open a network of rentable chargers across the UK, accelerating our transition to EV adoption. waEV-charge’s customers will benefit from being able to recharge on any charger in their shared residential car park, as well as ev.energy’s ‘smart charging’ product feature, which automatically optimises a car’s charging schedule according to when there is low energy demand on the grid, and when energy is cheapest and greenest. Through the ev.energy app, consumers can keep track every charging sessions energy and carbon usage, claim cash rewards from their charging, and even connect to their home solar power for a zero-carbon charge. The average EV driver can save £600 on their energy bills.
Installed in 7 days...
Unit 5, S50-51 Stansted Courtyard, CM22 6PU, Essex, United Kingdom
Replied to 66% of negative reviews
Typically replies within 2 weeks
waEV-Charger: We are very pleased with our recent EV equipment installed, not only is the charging unit of excellent quality, but the installation was quick, efficient and without any hassle from the engineer. I would highly recommend waEV-Installer with 5*****and you will not be disappointed. Thank you!
Reply from waEV-charge
Amazing customer service from Moss , quick responses and lots of details as well as they use pro Installer Johnathan which he made tidy set up to hide as much cable as possible. top of the tops
Reply from waEV-charge
Pre-purchase service was brilliant with questions being answered (by email) within minutes.
Purchase, pre-install remote survey and install were painless and dealt with quickly.
The unit itself is inoffensive on the eye and seems to work well (I’ve only had it for 24 hours but it charged my car overnight so it’s fulfilled its duties).
Haven’t got my head around the smart charge settings on the app but that’ll come with a couple of charges and a chance to play around with it.
All in all, a good, solid product and great customer service.
Reply from waEV-charge
This review is a difficult one to write as i believe the company really did try and were genuine in their attempts to give us a good experience, sadly they fell short of this by a considerable way.
Firstly the instalation was a nightmare. Property damage, house left in a dangerous state and poor service. Had to have National Grid out to rectify damage and then a 2nd installer to fix the poor install. I did recieve a £200 discount for the troubles but even this fell short of expectations.
Sadly the issues do not stop there. The app they promote connects to both the charger and the vehicle. While connected to the vehicle it pings (polls) it every few minutes, this causes the 12v battery to drain within 24 hours. Thankfully mine was replaced under warranty but it took a while to actually figure out what the issue was. App left my family stranded on 3 occasions.
Removed the car connection and had no further issues with the car. My advice would be if you do use waEV then connect the app to the charger and NOT your car.
Overall i wish i had used Octopus or Pod instead.
The electrician was brilliant very tidy job hardly any cable showing. I was very impressed with the work done.
Reply from waEV-charge
Dan and his team installed our system quickly and neatly and came when they said they would. They made every effort to make the installation as tidy as possible and responded positively to my requests regarding where I wanted the trunking to be.
Reply from waEV-charge
Very happy with our ev charger, very quick process , Matthew the engineer was great and very helpful. Would highly recommend 👌
Reply from waEV-charge
Had my Waev charger fitted 2 years ago. Initially there was a problem with the electric supply to the street so charger was temperamental. Once electric board had sorted it my charger has worked fine up until a week ago when it died.
The guys at Waev have been so helpful. It’s lovely to be able to speak to a human on the phone. They all seem to really care
Today I received a parcel when I opened it it’s a motherboard, I guess someone will come and fit it cause I certainly can’t!!
All in all the after sales service has been everything you would desire and more.
Reply from waEV-charge
Excellent customer service end to end. From initial enquiry to fitting and commissioning the charger, the staff at waEV were excellent.
The process was very quick, under a week from request to fitting and the electricians went above and beyond to install the unit which required a tricky section of wire routing. Thank you!
Reply from waEV-charge
I recently purchased my first EV and, after plenty of comparison shopping, found waEV to offer the best value by far. Choosing them turned out to be the best decision I could have made.
From start to finish, their support was exceptional — I was kept fully informed about my installation date, and they even followed up afterward to ensure everything was running perfectly. The entire team was professional, polite, and genuinely committed to getting everything right.
For anyone considering or about to take the leap into EV ownership, waEV is an absolute must. Their service made the whole experience seamless and stress-free.
A big thank you to everyone involved in my charger installation — it was flawless from beginning to end, and fully deserving of a 5-star rating.
Reply from waEV-charge
Reply from waEV-charge
Great service, price and punctuality.
Kept me informed the whole way through and the installation couldn't have gone easier. Thanks WaEV
Reply from waEV-charge
A big thank you to Moss and Elliott helped me sort my EV charger, friendly and very helpful
Reply from waEV-charge
I’m extremely impressed with WaEV and their EV charger! The product is reliable, efficient, and performs exceptionally well, charging is smooth and steady every time. What truly stands out is their customer service, the Managing Director
Mr Joe Fogel responds quickly to any enquiry even on weekends, which shows incredible dedication and professionalism. It’s rare to see such commitment and responsiveness these days. Highly recommended for anyone looking for a top quality EV charger backed by outstanding support!
Reply from waEV-charge
He was a pleasant guy friendly explained everything that he was doing with the job he was doing and that and make sure that I understood what he meant by everything. It was a good experience and a nice experience from him.
Reply from waEV-charge
Engineer was on time installed in no time neat job
Reply from waEV-charge
I completed a simple online form and then a survey showing photos and video of where my charger would be installed. Paid a deposit and got a good interest free credit for the remaining balance. It was the cheapest and best reviewed charger and works with all the main energy suppliers and tariffs.
Elliot in the office contacted me to put me in touch with the local electrician installing it, Craig and his team were great because it was initially being quoted by others as a complex job and needing extra cable but Craig helped me check what the existing electrical system was and that it was sufficient so they could do the install for a much better price than other quotes. Simple install was then done less than a week later and in 2 hours it was up and running and working perfectly. Thank you and I can’t recommend these guys enough!
Reply from waEV-charge
This company provide customer service at it's very best. Efficient & prompt delivery at a very reasonable price. Professional and informative fitting engineer. I really cannot find fault.
Reply from waEV-charge
Ordered a charger from these guys exactly 1 week ago, the same day it was booked in 7 days later. I opted for the ev1i as I wanted a tethered charger. Two guys came and fitted the charger they were on time and polite, tried the charger properly last night when my off peak hours started and it does exactly what it is supposed to. Literally can’t find a fault. For the price and customer experience you really can’t go wrong. If anyone asks I will certainly recommend this company. Cheers guys
Reply from waEV-charge
Charger fitted two years ago. Process from competitive pricing to final installation smooth and easy.
No problems until I changed my internet provider which halted charging.
Contacted company who guided me through the reset process.
Car charging successfully again.
Smooth and easy customer service.
Well done, would recommend to anyone.
Reply from waEV-charge
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