Tristan did a great job at our Barnsley and Chesterfield sites completing our UPS refresh work. He is always knowledgable about our sites and the products he is installing. Always happy when I know Tr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent company and service. Contacted them for urgent assistance following a failure of my UPS. I felt prioritised. Very good communication with Callum. Agreed course of action, quick delivery and... See more
Company replied
We have never had any problems with Secure Power and always found them to be helpful and reliable.
Company replied
Arron and Tris did a great job changing out our UPS and explaining features.
Company details
- Business and IT Consulting agency
- Battery Wholesaler
- Business-to-Business service
- Electrical appliance wholesaler
- Electrical equipment supplier
- Electrical wholesaler
Written by the company
Sheffield-based Secure Power Ltd is a leading UK UPS (uninterruptible power supply), power protection solution, and maintenance provider. With over a decade's experience in the industry, the company has established itself as a trusted partner for businesses that require reliable power backup solutions. We specialise in emergency backup power equipment installation, commissioning, and maintenance. This is to help our customers take a proactive approach to power management. With a strong focus on customer service, Secure Power Ltd is committed to providing exceptional support to its clients. The company offers 24/7 technical support and rapid response times to resolve power-related issues promptly.
Contact info
21 Orgreave Place, S13 9LU, Sheffield, United Kingdom
- 0800 080 3118
- sales@securepower.com
- securepower.com
4.8
Excellent
53 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent communication and service…
Excellent communication and service engineer out quicker than anticipated and the original date they specified.
24 June 2026
Unprompted review
Arron and Tris did a great job changing…
Arron and Tris did a great job changing out our UPS and explaining features.
6 July 2026
Unprompted review
Great work from the team and the…
Great work from the team and the engineers who visited us today , the whole experience was exemplary, thank you
2 July 2026
Unprompted review
Tristan & Aron
Tristan & Aron absolutely great lads on site, assisted with the smooth removal and job, polite and accommodating.
Would recommend to anyone in the future, very professional service.
2 July 2026
Unprompted review
Reply from Secure Power
Hey Connor, thank you for taking the time to leave us such a great review!
We’re so pleased to hear Tristan and Aron provided a professional service and helped ensure everything went smoothly.
We’ll be sure to pass your kind words on to them. We really appreciate your recommendation and look forward to working with you again.
UPS Refresh Barnsley and Chesterfield depots
Tristan did a great job at our Barnsley and Chesterfield sites completing our UPS refresh work. He is always knowledgable about our sites and the products he is installing. Always happy when I know Tristan will be attending site and can be trusted to work safely and diligently.
29 June 2026
Unprompted review
Reply from Secure Power
Hi James and Jemma, thank you for your wonderful feedback! We’re delighted to hear Tristan continues to provide such a high standard of service. His knowledge, professionalism, and commitment to working safely are qualities we’re incredibly proud of. We’ll be sure to pass on your comments, they’ll mean a lot to him. We look forward to continuing to support you and your sites.
Excellent company and service
Excellent company and service. Contacted them for urgent assistance following a failure of my UPS. I felt prioritised. Very good communication with Callum. Agreed course of action, quick delivery and engineer attended and installed my new UPS all within a few days. Much appreciated thank you. Highly recommend
18 June 2026
Unprompted review
Reply from Secure Power
Hi Sally, thank you so much for your fantastic review! We’re really pleased we could respond quickly and get your new UPS installed with minimal disruption. We’ll be sure to pass your kind comments on to Callum and the engineering team—they’ll really appreciate it. Thank you for trusting us, and we’re always here if you need us in the future.
been to visit the client yesterday they…
been to visit the client yesterday they were very happy with UPS Installation
18 March 2026
Unprompted review
Reply from Secure Power
Thank you for taking the time to share your feedback. We’re pleased to hear the installation went smoothly and that the client is happy with the finished result. We appreciate your support!
Great product
Great product, great pricing and easy to do business with
8 April 2026
Unprompted review
Reply from Secure Power
Thank you for your kind words! We’re delighted to hear you were happy with both our products and pricing. Making the process straightforward for our customers is always our goal, and we really appreciate your feedback.
Great Service
Always a pleasure to buy from, great service, costs and communication from the team. Always our one stop for anything UPS related
4 March 2026
Unprompted review
Reply from Secure Power
Hi Steve thanks so much for leaving a review, it means a lot to us. We're glad we're able to give you a great experience using our services.
Excellent UPS Solutions and Support
Excellent UPS solutions. We have returned to secure power multiple times and the solution and support always great. Knowledgeable team who go above and beyond. Highly Recommend.
20 October 2025
Unprompted review
Reply from Secure Power
Hi Jamie,
Thanks for your continued trust and great feedback! We're glad our team and UPS solutions consistently meet your expectations.
Best regards,
The Secure Power Team
Use these guys!
The team are knowledgeable and friendly, they provide great products and support and overall a pleasure to deal with. Special mention to Nick.
1 September 2025
Unprompted review
Reply from Secure Power
Hi Rhys,
Thanks for the great review! We’re glad you had a positive experience and really appreciate the shout-out to Nick.
All the best,
The Secure Power Team
Thanks Nathan!
A huge thank you to Nathan at Secure Power for his help with my recent battery module replacement enquiry! He was incredibly helpful and made the whole process smooth and stress-free. Everyone I’ve dealt with at Secure Power has been polite, friendly, and supportive. I really appreciated the clear updates and guidance throughout - great service all around!
25 July 2025
Unprompted review
Reply from Secure Power
Hi Kirsty,
Thank you for the wonderful feedback! We're so pleased Nathan and the team made the process smooth and stress-free. We’ll be sure to pass on your kind words.
All the best,
The Secure Power Team
Great company to deal with
Great company to deal with. Experienced staff who are very knowledgeable.
5 August 2025
Unprompted review
Reply from Secure Power
Hi Sajid,
Thanks for the great review! We're glad you had a positive experience with our knowledgeable team.
Best regards,
The Secure Power Team
Secure Power replaced our outdated UPS
Secure Power replaced our outdated UPS, this was done with a very high level of work, planning and assistance building a documented process. From preparation to delivery the job was a complete success, even when faced with obstacles.
12 June 2025
Unprompted review
Reply from Secure Power
Hi Kev,
Thank you for the great feedback! We're glad the UPS replacement went smoothly and appreciate your recognition of the team's planning and commitment throughout.
Best regards,
The Secure Power Team
All of the team are very helpful, knowledgeable, reliable and efficient.
All of the team are very helpful, knowledgeable, reliable and efficient.
Q 57023 / Q 57025 - JANUARY 21ST
Q 57651 / Q56743 - FEBRUARY 27TH
21 January 2025
Unprompted review
Reply from Secure Power
Thanks, Linda! We’re so pleased you found our team helpful and efficient. We appreciate your support! 🚀
Best regards,
The Secure Power Team
Always had responses to any queries
Always had responses to any queries & that was across all members of staff we worked with
31 January 2025
Unprompted review
Reply from Secure Power
Thanks, Andrew! Quick and reliable responses are what we aim for—glad we could help! 👍
Best regards,
The Secure Power Team
Secure Power did a very professional job.
Secure Power responded in a very timely manor in response to a failure of the UPS batteries. The team of engineers worked very professionally, they did a nice neat job and left the work area very clean and tidy
24 February 2025
Unprompted review
Reply from Secure Power
Thanks, Karl! Great to hear our team responded quickly and professionally. Keeping things neat and efficient is what we do best! 💪⚡
Best regards,
The Secure Power Team
You find out when something breaks
We have used secure power for over 10 years. They installed 3 Uniti UPS for us just over 2 years ago. Unfortunately one of the devices recently developed a fault. New unit installed under warranty without any fuss. When something breaks is the time you discover how good your suppliers really are. Secure Power are great!
28 February 2025
Unprompted review
Reply from Secure Power
Appreciate your loyalty, Rory! We stand by our service, especially when it matters most. Great to have you with us! 🔧⚡
Best regards,
The Secure Power Team
Quick turn around on enquiries and…
Quick turn around on enquiries and always very helpful
4 March 2025
Unprompted review
Reply from Secure Power
Thank you for your fantastic feedback! If there’s anything else we can do for you, don’t hesitate to reach out.
Best Regards,
The Secure Power Team
Fast response with good products
6 February 2025
Unprompted review
Reply from Secure Power
Hi Mick,
Thanks for the 5-star review! We’re happy to hear that our response times and products met your expectations. If there’s anything else we can do for you, don’t hesitate to reach out.
Best,
The Secure Power Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.