Cheaper machines than anywhere else I looked and same day dispatch, delivered by DPD the next day. Fantastic service! Not so impressed with DPD just knocking and leaving on the doorstep. I know it sa... See more
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Review summary
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Reviews shaping this summary
Five stars! Ordered a display stock Husqvarna sewing machine at a fantastic price and it was delivered the next day. Despite being ex display, the sewing machine looks brand new. No scratches, mark... See more
Fantastic and above all honest. I can't recommend this company more highly..special shout out to Russell who gave honest feed back on a sewing machine I was interested in and was extremely helpful... See more
Contacted this company after searching online as was looking for an overlocker. Service gent was very helpful is describing options/pros/cons and sending me links to look up the model. No pressure se... See more
Company details
- #1 of 11 best companies in Sewing Machine Shop
- #8 of 137 best companies in Appliance shop
- #15 of 191 best companies in Electronics store
- #15 of 180 best companies in Hobby shop
- #1 of 8 best companies in Sewing machine repair service
- #6 of 22 best companies in Sewing shop
Information provided by various external sources
Sewing Machines Direct (SMD) is a family-run business that has supplied sewing machines and associated products since 1960. We specialise in supplying sewing machines, overlockers, embellishers, embroidery machines, sewing/embroidery machines, steam presses, roller presses and various sewing accessories. We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better. Receiving feedback from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated.
First class customer service is our number 1 priority.
Written by the company
Contact info
Miners Road, Llay Industrial Estate, LL12 0PJ, Wrexham
- 01978851235
- info@sewingmachines.co.uk
- sewingmachines.co.uk
4.9
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very easy to order and great service.
Very easy to order and great service.
Fast delivery
17 July 2026
Very helpful & Speedy deivery
17 July 2026
Great customer service
Great customer service. Very prompt replies and very helpful support and response.
26 June 2026
Good website and very fast delivery
Good website and very fast delivery. Would buy from seeing machines direct again
26 June 2026
Very helpful and knowledgeable
Very helpful and knowledgeable, fast delivery, all packaged very well, have used the company before and highly recommend using.
16 July 2026
Prompt efficient service
Ordered a couple of reels of embroidery thread, arrived promptly. Goods as described very reasonably priced. Will be ordering again from them.
12 July 2026
Great Service
I phoned to check delivery time of Husqvarna H Viking E20. The assistant I spoke with was knowledgeable and helpful. My sewing machine arrived the next day and was very well packaged. I’m very happy with the service I received.
24 June 2026
The gentleman i spoke to was very…
The gentleman i spoke to was very helpful and understanding
14 July 2026
Thank you so much quick service…
Thank you so much quick service delivered on time great service
13 July 2026
A slight problem was resolved quickly…
A slight problem was resolved quickly and personally. Very impressed with standard of customer service. They obviously prioritise the customer.
13 July 2026
Super quick delivery of my order
Super quick delivery of my order. As always everything is perfect.
12 July 2026
Stocked exactly the sewing machine I…
Stocked exactly the sewing machine I wanted at a good price. Certainly cannot fault the speed of delivery. Kept well informed of my order progress by email.
10 July 2026
great service
I had a problem with a machine foot. The Company went over and above to help me including sending me a video explaining how to put it on. Very friendly Company.
14 July 2026
Lovely machine arrived as stated
18 June 2026
Cheaper machines than anywhere else I…
Cheaper machines than anywhere else I looked and same day dispatch, delivered by DPD the next day. Fantastic service!
Not so impressed with DPD just knocking and leaving on the doorstep. I know it says doorstep delivery but they could wait for an answer so it is safely received.
9 July 2026
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