Sewing Machines Direct Reviews 20,434

I really wouldn't go anywhere else for sewing machine needs. Having used SMD for a long time I can never, ever fault their knowledge, service and aftercare. If you are looking for quality machines... See more

I purchased my Janome 9300DX overlocker in September 2025. I travelled to Wrexham as Sewing Machines Direct offered a demonstration which I was very useful. I've not used an overlocker before and wa... See more

Ordering my machine was the difficult bit - I just couldn't make up my mind. When I had, however, the process was easy and my machine was delivered in just a couple of days. It came really well packed... See more

I've just ordered my 4th sewing machine from SMD. I love their prices, their expertise, their customer service and their range of machines. This time I knew exactly what I wanted and it arrived the n... See more

Love my machine works beautifully. I do have 1 little moan the courier had damaged the box quite badly thankfully nothing appears to be broken

very good experience with my questions through emails and quoted me the best attachment for my sewing machine. Ordered it and within a few days it arrived. very satisfied from start to finish

I wanted to upgrade my machine but was in two minds I spoke with an advisor on the website chat function. The advisor was extremely helpful and we discussed the best machine for my needs. I decided... See more

Very competitive price, 12 large spools of thread thrown in and very fast delivery. It was ordered in the afternoon, was delivered the following lunch time and it was free delivery. Excellent service... See more

Great price. Helpful advice. Prompt service. Able to keep track of delivery all the way. Brilliant. Second time I have ordered and both experiences were the same. Thank you

My machine was delivered exactly as promised, all threaded up and ready to go. i contacted you to explain that the delivery person had delivered it upside down, just in case I had a problem with it,... See more

I ordered my pfaff coverlocker on Sunday night & received it Tuesday morning. I can't believe how quick it was. I shall be ordering from this company again. The best service I have come across in a l... See more

Pfaff admire air 1000 arrived quickly.Very surprised at this machine.Very easy to tread up,Sounds a bit like a traction engine after been used to much more expensive machines bought this to use while... See more

Outstanding Service, Unbeatable Prices, and Lightning-Fast Delivery! I recently purchased an embroidery machine from Sewing Machines Direct, and I must share what an truly overwhelming and... See more

Every time I contact SMD because I have a query about something, whether it's trouble-shooting my machines, or adding a new accessory to my collection, I have a very quick concise answer. They are my... See more

Very reliable company to deal with. This isn't my first purchase from SMD. On this occasion I bought an ex-display item with a bespoke cut out item included. Excellent. Well packaged. Bespoke piece f... See more

Arrived quickly and pleased with the service. I haven’t tried the machine yet as it’s my birthday/retirement pressie but hoping it will be good after using my mum’s old husquana machine which lasted o... See more

Fantastic delivery time, ordered late in the day and arrived well packaged at 9.30am the next day. Business as it should be, quick, efficient and reliable, will deal with again.

Delivery was super quick. Only gave 4 stars as not used the machine(s) yet but looks great and buying as a bundle to include the over locker for an additional £19.00 was amazing. I am new to sewing m... See more

I have been wanting one of these machines for a while. Sewing Machines Direct had the best price for the model I was after. The website was easy to navigate and was easy to order. Many ways to pay and... See more

Bought my machine + 2 others as gifts from here many years ago, all still going strong, I have asked questions over the years and always get a prompt answer, the embroidery threads I bought are beauti... See more

Large Polka Dot Sewing Machine Trolley - Arrived quickly. It was a bit flimsier than expected but good value for money as I struggled to find one that would fit my Janome 11000 machine in (and is gett... See more

I ordered a sewing machine on Friday 13 June approx. 14.30hrs requesting a Saturday delivery. Sewing Machines Direct pulled out all the stops to make sure I received my sewing machine via DPD in less... See more

Used the chat facilities for advise, was given recommendations but not pushed into buying anything. Went back, asked another question, sent a link for the items. Ordered and arrived next day

I have purchased from SMD several times, quick and efficient, BUT, although they seem to be the only suppliers of decent quality needles for a Pfaff 350p, I needed to swallow hard before paying £30.00... See more

A lovely experience. It was easy to order and pay for my machine. It was delivered the very next day on a Saturday . The machine is everything it says. It’s quiet in motion and easy to use. To me it’s... See more

Had to order a machine in a hurry as my existing one went caput mid-sew. My old machine had been purchased from SMD many years before, and I had been so impressed with the service and machine that I i... See more

Ordering online was simple. The sewing machine I ordered was offered with a free extension table and a large package of sewing thread and scissors, which was a very pleasant bonus. My order was proces... See more

Quick response & great advice. I requested support for a narrow hemmer sewing foot for my machine, as I was unsure of what to order. I received an email 1st thing next day with one of two options. I... See more

Buying on their web site was easy. Goods arrived very promptly within a couple of days. Competitive price and three year guarantee on machine.

I have used this company many times, it’s my go to place if I need a machine. Never feel pressured to buy, they give good advice, delivery is excellent. On this occasion I purchased an accessory for... See more

Delivered within 48 hours of buying. Would have been 24 hours if I'd bought it before 4pm. The machine is fantastic. I have already nearly finished quilting my latest patchwork project. The room for m... See more

Easy to order, competitive price. Ordered late on an evening received update the following day saying it had been dispatched. Delivered the following day.

From the moment I made the call to Sewing Machines Direct I knew I was in good hands..My call was delt with quickly and my questions answered with confidence. My new sewing machine was delivered next... See more

I purchased my Atelier 6 in December 2024. My last machine was a Janome and after 20 years I passed it onto my daughter and treated myself to a new machine. Brilliant. Had one small issue when the nee... See more

Excellent service, got next day delivery Nice to get a DVD to watch on how to thread the overlocker although it arrived already threaded, a big bonus. Has many other features, ie rolled hem Th... See more

Great Service and prices Researched web wide and this company had the best price for the Pfaff 620 plus free extras saving me aprox £400. I checked the reviews and people rated the service as really... See more

Item was a little cheaper than almost every other outlet that I checked online and was free next day delivery, even though I ordered almost exactly at the cut off time for postage. Very impressed!

Very pleased with my order, arrived within 24 hours. I wasn't expecting that so it was a nice surprise. It was very well packed and the thread and extension table were a great bonus. I've spent time e... See more

Ordered several reels of embroidery thread on the Thursday and my parcel arrived the next day. Excellent service

fantastic company I have bough a few machines from this company upgrading as i go .They have always been understanding of my wants and needs and i have received great customer service

David your engineer was so helpful and guided me through the problem. without his help the machine would still be broken. Very fast response to shipping goods. Thank you

Trusted company with extremely fast checkout and dispatch. Would definitely use again

I buy all my embroidery equipment and threads from Sewing Machines direct great quality fast delivery and AMAZING customer service

Easy to navigate the shop, prices are reasonable and fair, delivery was prompt.

Great service my order was delivered the next didn't even take 24 hours.

Easy website to use. Good, quick response on postage query and excellent service

Very prompt delivery Excellent in live chat service gor advice

Reception rapide de la machine, reçue avec un adaptateur français. Par contre, ne répondent pas aux emails, j'ai eu un petit soucis avec l'enfile aiguille à la réception, ça fait craindre pour le SA... See more