The Sewing Studio Reviews 

310
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 266 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products available, including fabrics and sewing machines, often finding exactly what they need. Many appreciate the clear product descriptions and helpful demonstration videos, which make online purchases easy and enjoyable. Reviewers frequently highlight the exceptionally fast delivery, with many orders arriving the next day or even sooner, and goods consistently well-packaged and in good condition. The customer service is also highly regarded, with people noting the reliable, efficient, and friendly support received when dealing with inquiries or order amendments.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great prices, good quality, and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent selection and high... See more

Order

Users describe positive interactions with order, frequently highlighting the speed and efficiency of the... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and brilliant service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found your site by accident when watching UTube demos of sewing/embroidery machines. Liked the clear well explained videos which helped me making informed decisions followed up with direct on line con... See more

Rated 5 out of 5 stars

Love quilting, but hadn't picked up any fabric for some time. Decided on jelly roll so tried ordering from different companies. The only one who had one was Sewing Studio. Bought Tuesday received Fri... See more

Rated 5 out of 5 stars

I’ve ordered and received material for several years from the sewing studio. The service is always reliable and arrival of goods prompt and well packaged. The team also provides helpful videos on... See more

Rated 5 out of 5 stars

This company is great, l chased up an order which seemed to be taking a while. They contacted me back straight away and got the order out by next post. A couple of things were unavailable however they... See more


Company details

  1. #5 of 11 best companies in Sewing Machine Shop
  2. #47 of 191 best companies in Electronics store
  3. #13 of 47 best companies in Fabric Shop
  4. #62 of 180 best companies in Hobby shop
  5. #4 of 8 best companies in Sewing machine repair service
  6. #9 of 22 best companies in Sewing shop

Written by the company

At The Sewing Studio, we’re passionate about fabrics, creativity, and our wonderful sewing community. Based in Cornwall, we’ve been helping crafters, quilters, and dressmakers across the UK (and beyond!) find the perfect fabric, thread, or sewing machine for over 25 years. We stock one of the widest selections of high-quality quilting cottons, including beloved brands like Moda, Makower, and Ruby Star Society, as well as the latest sewing machines from Brother and Janome. Whether you’re a seasoned stitcher or just starting out, we’re here to inspire and support your sewing journey. Our friendly team is made up of fabric lovers and sewing experts, always ready to help with advice, inspiration, or just a chat about your next project. We’re proud to offer fast, reliable delivery and a customer experience that’s as smooth as a perfectly pressed seam.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(310)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service and sound advice

I didn’t know where to start because the last machine I bought was a beginers 18years ago. The staff at TSS could not have been more helpful. Emails a phone calls helped me get a great machine 😀 thank you

23 May 2026
Rated 5 out of 5 stars

I bought my Brother A16 sewing machine…

I bought my Brother A16 sewing machine from the
Sewing Studio.
I booked a call to discuss options and what machine for my budget.
They were so helpful and also such good support for aftercare.
Had my machine 2 weeks now and am loving it.
Thank you sewing Studio

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Happy to recommend - just wish I lived nearer!

I just wish I lived nearer! Their YouTube videos are an excellent way to find out about the machines they sell and convinced me to buy my new Janome Memory Craft 9480QC. Really friendly, helpful and great communications. Happy to recommend.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Exceptional Service & Personal…

⭐⭐⭐⭐⭐ Exceptional Service & Personal Touch!

I cannot recommend The Sewing Studio highly enough! I recently purchased an embroidery machine from them, and the entire experience has been absolutely flawless.

From start to finish, their customer service has been a solid 5 stars. The team is super friendly, incredibly informative, and so welcoming. It is such a refreshing feeling to deal with a company like this nowadays-everything felt genuinely personalized to my needs rather than just another transaction.

On top of the fantastic communication, their website is incredibly easy to navigate and use. Plus, the follow-up emails since my purchase have been amazing, ensuring I have everything I need to get started.

If you're looking for great products backed by a team that truly cares about their customers, look no further. I will definitely be a returning customer!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

New Account with Sewing Street

I have recently opened an account with Sewing Studio for obtaining quilting and haberdashery requisites. My first order was very small but the Customer Service I obtained was excellent because one item was going to suffer a delivery delay, so they rang me to confirm that I still wanted the item, or if I needed to cancel it from the order? As I was prepared to wait the first item was shipped, without delay, and successfully received. The remainder of the order was consequently shipped very soon afterwards, at no additional postage cost to me, and I am more than happy with the Service I have received. Although, I didn’t create my account at Sewing Street with the intention of purchasing a new sewing machine, I was directed to a part of their website through their efficient marketing tools to take a survey to help me decide what make/model of sewing machine will benefit me when I decide an upgrade is in order. The feedback from other satisfied customers whom have purchased sewing machines from Sewing Street is overwhelmingly good and I will certainly re-visit their website when I am in a position to upgrade my present sewing machine.

22 May 2026
Rated 5 out of 5 stars

The team at The Sewing Studio have been…

The team at The Sewing Studio have been so helpful since I got my sewing machine. The Janome HD4200 came with a mechanical display window, and it was malfunctioning when I first started using it. I contacted TSS, who referred me to their technician, and they solved my problem immediately. So thankful I chose them to buy my sewing machine. Amazing service.

23 March 2026
Rated 5 out of 5 stars

The Sewing Studio have exceptional customer service.

The Sewing Studio provided exceptional customer service. Nothing was too much trouble.They took the time to answer all my questions, and there were a few! They even sourced videos for some of my more complicated queries. I never felt rushed or pressured to make a purchase they were just happy to help. In this day and age this kind of service is the exception to the rule.
I would thoroughly recommend them and I shall certainly be using them again in the future.

29 April 2026
Unprompted review

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