Box of 10 Behike 54 cigars were so dry that 4 out of the 10 cracked in my humidor. The other 6 did rehydrate without issue. This is the first time it's happened out of ~10 orders. Unfortunately,... See more
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See what reviewers are saying
Natalie Villamonte has been fantastic. She helped solved many issues. She acted professionally and was very patient with me. Excellent service. However your Cigar GroupSupport Team kept sending em... See more
Good speed on delivery times. My order was split and shipped for 2 locations. However both shipments arrived the same day. I ordered mid week and shipment arrived the next weekend. Product was well... See more
I have ordered from Solo a few times with great results and pleasure. My last order was no different. Three smokes appeared damaged and they immediately decided to send my three replacements. That is... See more
Company details
Written by the company
SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Contact info
Calle 65 No 20 San Francisco, 10000, Panama City , Panama
- +1-(800)-807-8526
- info@solocigars.com
- solocigars.com
4.0
Great
353 reviews
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Replied to 100% of negative reviews
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The cigars are great but we never…
The cigars are great but we never received the wrappers
2 July 2026
Reply from SoloCigars
Dear Ms. Miller,
Thank you for taking the time to share your feedback. We are very pleased to read that you are enjoying our products, and we sincerely apologize for the delay in receiving the bands.
We would like to inform you that the bands for your product were shipped last week. To ensure you have all the necessary information, we will gladly send you a follow-up email with the shipment details so you can continue monitoring their delivery.
If you require any additional assistance or have any questions regarding the bands or your order, please do not hesitate to contact us at info@solocigars.com, or by phone at +1 (305) 602-3460 or +1 (778) 200 5388. Our customer service team is available Monday through Friday, from 8:00 a.m. to 5:00 p.m. (UTC -6), and will be happy to assist you.
We stand behind our 100% Satisfaction Guarantee and remain committed to providing you with the best possible service and ensuring your complete satisfaction.
Thank you again for your patience, understanding, and continued trust in us. We truly appreciate your business and look forward to assisting you further if needed.
Sincerely,
Natalie
Customer Service Team
I still have not received the cigar…
I still have not received the cigar bands for my order.
1 June 2026
Reply from SoloCigars
Dear Mr. Arnold,
Thank you for taking the time to share your experience with us.
We sincerely understand how important it is to have clear and timely tracking information, and we apologize for any inconvenience or frustration this may have caused.
We would like to kindly clarify that one of our agents has sent the tracking information for your cigar labels to your email address on two separate occasions.
We understand that these emails may not always reach your main inbox, so we kindly recommend checking your spam or junk folder, as well as any other inboxes you may use.
We truly appreciate your patience and understanding, and we hope this helps you locate the tracking information and keep a close eye on your shipment.
We value your business and appreciate you taking the time to share your feedback. It helps us identify areas where we need to improve and provide a better experience for our customers.
If you have any questions or need further assistance, please feel free to contact us by email at info@solocigars.com or by phone at +1 (850) 364-4421. Our customer service team will be happy to assist you.
We remain committed to your satisfaction and appreciate the opportunity to serve you.
Deli M.
Customer Service
I do not have my cigars that I paid for…
I do not have my cigars that I paid for months ago.
I have been a customer for years. This is ridiculous.
1 June 2026
Reply from SoloCigars
Dear Mr. Christian,
Thank you for sharing your experience.
We truly regret that your order was not received by you as scheduled, as we understand how much you were waiting for your products.
We would like to kindly inform that according to your order's tracking information, all of your packages were out for delivery on June 13th and 15th, your Account Manager provided this information on June 12th when an update was requested by you, however, deliveries were not completed as scheduled and the packages were unfortunately returned to us.
We kindly request that you get in touch with your Account Manager as she will be more than happy to assist with this situation so you may receive your ordered products.
We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.
We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards all of our orders.
Sincerely,
Delineth M.
all good except for the long wait to…
all good except for the long wait to receive my cigars about 4 to 5 weeks living in australia
must a better system thanks
18 May 2026
Everything was fine but i am still…
Everything was fine but i am still having problems with my account!
14 April 2026
Order came in quickly
Order came in quickly, cigars in good condition. So far smoked one cigar and it was very nice, maybe a touch dry but still a good smoke.
19 March 2026
Reply from SoloCigars
Hello Mr. Arabatzis,
We appreciate your contact today.
We truly regret that your order has not arrived as scheduled, as we understand how important it is for you to receive your products in time and we would like to apologize for the delay caused by these processes.
We have followed up with you via email and have provided additional information regarding the current status of your shipment and all the further steps required from your part for its successful delivery process.
We truly value the time you took to share your experience and we always take our customer's feedback to offer a better service.
We appreciate having you as a customer and we always encourage you to contact us directly through our CS channels at info@solocigars.com as we have a 100% satisfaction guarantee towards our orders.
Have a great day.
Sincerely,
Delineth M.
Customer Service Team
great service
12 November 2025
Happy with the cigars and delivery time
12 November 2025
I DID NOT GET THE CIGARS ,ITS HELD AT…
I DID NOT GET THE CIGARS ,ITS HELD AT THE CUSTOMS .
24 October 2025
Reply from SoloCigars
Dear Mr. Djiguerian,
We hope you're having a nice day.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Unfortunately, at times, local customs present challenges to have the products released, however, your account manager has sent you a notification regarding the current status of your shipment and has offered different options to proceed with it.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@solocigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Th cigars were very good
The cigars were good. They came to Australia quickly but they got delayed at customs that’s not so Cigar’s fault. The only problem was the website paying for the cigars was a bit difficult.
7 October 2025
Reply from SoloCigars
Dear Mr. Ding J,
Thank you for sharing your comments about our products. We truly value your feedback and are always more than happy to address any concerns you may have.
As we have maintained communication with you regarding your previous concerns and addressed each of the points you were not fully satisfied with, please allow us to reassure you once again that all the products we sell are 100% authentic. We have been in the industry for many years, serving customers worldwide and building a solid trust and quality. All our merchandise is sourced exclusively from official Habanos distributors.
If you would still like to further discuss any aspect of the products from your last order, please don’t hesitate to contact us again at info@solocigars.com or by phone at +1 (305) 602-3460 — we’ll be more than glad to assist you in any way we can.
Your feedback is appreciated, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
all good...
28 August 2025
Cigars arrived well-packaged and in…
Cigars arrived well-packaged and in good condition! Great smokes and definitely ordering again! Customer service is responsive.
26 August 2025
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