Snugzy Reviews 

6,646
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 364 reviews, reviewers had a great experience with this company. People love creating personalized photo gifts easily online, noting that the unique cushions and pillows are well-made, feature crisp printing, and arrive remarkably fast. Customers frequently mention that these items make wonderful, funny presents that truly bring immense joy to friends and family members. However, some reviewers were not happy with recent changes to the product design, noting that prints are now single-sided with a black background instead of double-sided. A few other people also felt that customer support was unhelpful when attempting to handle urgent order changes or missing delivery items.

What people talk about most

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made products... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting speedy arrival times and... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the prompt delivery and the simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pleased however disappointed that they are no longer printed on both sides anymore. Preferred the Snugzys I’ve ordered previously when they were printed on both sides rather than now when are only pr... See more

Rated 4 out of 5 stars

I would have given a 5 as this is the 4th time I've ordered a snugzy but unfortunately the latest time the quality didn't seem as high as previous. The stuffing is much lighter and they now have a rem... See more

Rated 5 out of 5 stars

Would highly recommend. Ordered a cushion in about 10 minutes as process is so easy. The hair of the person on my cushion was covering the writing in the tshirt when I submitted the order but clearl... See more

Rated 5 out of 5 stars

Wow ❤️ Wow❤️ Wow.❤️. So impressed I always love making my gifts to people personal, rather than your normal off the shelves. I'd been searching weeks trying to find a gift for my dad from my daughte... See more



Company details

  1. Online marketplace

Written by the company

Create your very own Cuddle Teddy with Snugzy. Turn yourself, friend or family, into a Custom Pillow they can adore


Contact info

4.0

Great

TrustScore 4 out of 5

7k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.0

All reviews

(6,646)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Snugzy great gift…

It's absolutely brilliant cant wait to give it to Eva on her birthday think she's going to love it so good came really quickly definitely be ordering again for friends thank you 😊

27 October 2026
Rated 2 out of 5 stars

Disappointed in the cushion’s appearance

Rubbish cushion the black background comes round onto the face part of cushion making it look like a veil or cloak on the image. I was going to order numerous cushions for Christmas but not now, very disappointed as cost over £30 so not cheap.

22 October 2026
Rated 1 out of 5 stars

Disappointing design change with no warning on the product page

Disappointing design change with no warning on the product page

I was extremely disappointed with my recent purchase. The product page still shows the original double-sided design, including the Manchester City logo on the back, but the plush I received has a plain black back with no logo.

There was no notice on the product page indicating that the design had changed. I ordered directly from the official website based on the product images provided, so receiving a different design was unexpected and frustrating.

Although the front of the plush looks excellent, the missing back print makes the overall product feel like a downgrade from the design advertised.

Customers deserve accurate product images and clear notice of any significant design changes before purchasing. If you're buying this plush for the double-sided design, I recommend confirming the current version with Snugzy before ordering.

23 October 2026
Unprompted review
Rated 5 out of 5 stars

Love snugzy

Love snugzy , had two memorial ones done for my two pooches who I miss madly, and two done for my friends as christmas gifts, great quality, lovely gifts and fast shipping

14 October 2026
Rated 5 out of 5 stars

Worth It!!!

Hilarious and fantastic! Quality seems grand, and super speedy delivery. Chuffed with the purchase😁

16 October 2026
Rated 5 out of 5 stars

Wow ❤️ Wow❤️ Wow.❤️

Wow ❤️ Wow❤️ Wow.❤️. So impressed
I always love making my gifts to people personal, rather than your normal off the shelves. I'd been searching weeks trying to find a gift for my dad from my daughter. I was delighted to come across the site 🙌. The fact you can add a photo to their gifts 🎁 😊. It arrived within the time frame, and wow 👌 the quality and comfortably 😀 No wonder their called Snugzy's lol. My dad was over the moon with it. I look forward to getting more for family & friends. I would highly recommend. You won't be disappointed

13 October 2026
Rated 1 out of 5 stars

Quality has plummeted

Terrible! similiar to others, i've ordered before a couple years ago and the quality was amazing, double printed, fitted correctly and had a nice texture. Now it's a cover, that can stretch and distort the face, so it doesn't look like the person anymore, because they are trying to mold to a generic silohuette. Bought this for someone grieving a lost relative and honestly it was insulting.

16 October 2026
Unprompted review

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