Easy navigation on the site, fair prices, quick and simple checkout. Fairly decent delivery time despite being on the other side of the world.
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The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they sh... See more
Company replied
Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good h... See more
Everything I have ordered so far has arrived successfully. Waiting for a bigger bulk order at the moment, so hopefully that goes well too. I am happy with the customer service.
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Easy navigation on the site
Easy navigation on the site, fair prices, quick and simple checkout. Fairly decent delivery time despite being on the other side of the world.
Misleading Norwegian website selling medicines that cannot legally be imported into Norway
The website uses a Norwegian ".no" domain and presents itself as “NineLife Norway”, which gave me the clear impression that I was purchasing from a Norwegian retailer and that all the suplements listed would be natually allowed in Norway. Only after placing my order did I discover that NineLife actually ships the goods from abroad.
I also found out that the product I purchased is classified as a prescription-only medicine in Norway. Furthermore, Norwegian regulations do not allow medicinal products to be imported by post from abroad, meaning that the product may be stopped by Norwegian customs.
I find it extremely misleading that a website specifically targeting Norwegian customers, using a .no domain and Norwegian branding, sells products to Norway that customers may not legally be able to receive, without making this sufficiently clear before purchase.
After discovering this, I immediately contacted NineLife and requested cancellation before the order was dispatched. Their own customer service had confirmed that the order had not yet been shipped. I am currently waiting for confirmation of the cancellation and a full refund.
I will update this review depending on how the company handles the cancellation and refund.
Update: After several emails, the company initially tried to offer me a voucher instead of a refund. They eventually offered a 100% refund to my original payment method. I accepted that option and I got a full refund on my order.
Reply from NineLife Norway
The Worst place EVER to shop from and a…
The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they ship same day and sime items even same day delivery. Here I am 100% sure they are a third party and have NO goods in house and buy it from others and sell it on with profit. And yes even using DHL it takes 7-10 days before it is shipped another up to 14 days for parcel to arrive according to DHL customer service. STAY clear from this nightmare of a online company you save yourself ALOT of grief - Roy Selis NORWAY 🇳🇴
Reply from NineLife Norway
Very happy that everything went…
Very happy that everything went smoothly, and they mailed you, so you could know where the product were.
Very serious company.
Safe delivery and good service
Everything I have ordered so far has arrived successfully. Waiting for a bigger bulk order at the moment, so hopefully that goes well too. I am happy with the customer service.
Good ordering but frustrating delivery
The ordering process on line was very good,however concerning the delivery, it was not! It was not made clear that the product was coming from the US and so took a long time with vague updates. It was therefore very frustrating.
Reply from NineLife Norway
Delivery and product as expected.
Everything went smooth
Everything went smooth, but took a little longer time than anticipated for delivery (no problem really)
Best lipstick in Europe
Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good healing.
I use them since ten years before.
Good product and fast delivery!
Best offer delivered
Best offer delivered. In good time. Good information underway.
Prices and bundeling
High quality product 🏆
Derma protective cream 75ml
Unfortunately little delay in shipment but they solved the problems and kept me informed all the time. I can highly recommend this company.
I’ve had a very good experience with…
I’ve had a very good experience with both purchasing and the product I bought. I definitely recommend NineLife Norway 100%.
Leg message equipmney
The order got delayed a bit, and friendly customer service rep. Support me during the package journey. Very happy and will come back.
The goods arrived yesterday, and I am in a testing phase. So far so good
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