NineLife Norway Reviews 

77
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Easy navigation on the site, fair prices, quick and simple checkout. Fairly decent delivery time despite being on the other side of the world.

Rated 1 out of 5 stars

The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they sh... See more

Company replied

Rated 5 out of 5 stars

Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good h... See more

Rated 5 out of 5 stars

Everything I have ordered so far has arrived successfully. Waiting for a bigger bulk order at the moment, so hopefully that goes well too. I am happy with the customer service.

3.9

Great

TrustScore 4 out of 5

77 reviews

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3.9

All reviews

(77)

24 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading Norwegian website selling medicines that cannot legally be imported into Norway

The website uses a Norwegian ".no" domain and presents itself as “NineLife Norway”, which gave me the clear impression that I was purchasing from a Norwegian retailer and that all the suplements listed would be natually allowed in Norway. Only after placing my order did I discover that NineLife actually ships the goods from abroad.

I also found out that the product I purchased is classified as a prescription-only medicine in Norway. Furthermore, Norwegian regulations do not allow medicinal products to be imported by post from abroad, meaning that the product may be stopped by Norwegian customs.

I find it extremely misleading that a website specifically targeting Norwegian customers, using a .no domain and Norwegian branding, sells products to Norway that customers may not legally be able to receive, without making this sufficiently clear before purchase.

After discovering this, I immediately contacted NineLife and requested cancellation before the order was dispatched. Their own customer service had confirmed that the order had not yet been shipped. I am currently waiting for confirmation of the cancellation and a full refund.

I will update this review depending on how the company handles the cancellation and refund.

Update: After several emails, the company initially tried to offer me a voucher instead of a refund. They eventually offered a 100% refund to my original payment method. I accepted that option and I got a full refund on my order.

25 August 2026
Unprompted review
NineLife Norway logo

Reply from NineLife Norway

Hi Dalila,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NineLife

Rated 1 out of 5 stars

The Worst place EVER to shop from and a…

The Worst place EVER to shop from and a frustrating customer service service with days before replying and a standard answer that iten has not yet been processed after several days. On Amazon they ship same day and sime items even same day delivery. Here I am 100% sure they are a third party and have NO goods in house and buy it from others and sell it on with profit. And yes even using DHL it takes 7-10 days before it is shipped another up to 14 days for parcel to arrive according to DHL customer service. STAY clear from this nightmare of a online company you save yourself ALOT of grief - Roy Selis NORWAY 🇳🇴

13 July 2026
Unprompted review
NineLife Norway logo

Reply from NineLife Norway

Hi Roy,

We're truly sorry for the delay with your order and the inconvenience this has caused. We are carefully reviewing the situation and will keep you updated as soon as we have more information.

I have also sent an email to your registered email ID, and I kindly request that you continue corresponding with me over the same thread so we can resolve this seamlessly. We sincerely hope you will give us another chance to serve you better in the future.

Thank you for your patience and understanding.

Regards
NineLife

Rated 5 out of 5 stars

Safe delivery and good service

Everything I have ordered so far has arrived successfully. Waiting for a bigger bulk order at the moment, so hopefully that goes well too. I am happy with the customer service.

19 March 2026
Unprompted review
Rated 3 out of 5 stars

Good ordering but frustrating delivery

The ordering process on line was very good,however concerning the delivery, it was not! It was not made clear that the product was coming from the US and so took a long time with vague updates. It was therefore very frustrating.

9 March 2026
Unprompted review
NineLife Norway logo

Reply from NineLife Norway

Hi Kate,

We apologize for the delay in your order delivery. We are committed to improving our shipping process.

I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.

Thank you for your understanding and patience.

Regards,
NineLife

Rated 5 out of 5 stars

Best lipstick in Europe

Happy with the products, which are the best tested in the last 10 years. Nothing better like them in the European market. Tested similar products from France, Belgium, Norway, but nothing such good healing.
I use them since ten years before.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Leg message equipmney

The order got delayed a bit, and friendly customer service rep. Support me during the package journey. Very happy and will come back.

The goods arrived yesterday, and I am in a testing phase. So far so good

29 July 2025
Unprompted review

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