Beware of them, I ordered a supplement I needed, they instead gave sth entirely different to me, this shop is a scam they do not even answer you regard this!!! ------ I'm gonna edit my review, they... See more
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See what reviewers are saying
I have followed my wife request and placed an order online on medpak.shop for total of £33.48 on 29/06/2025. After 10 days realised there was no update, no ETA no parcel either. Tried to find ANY c... See more
Company replied
Highly ethical company and great customer service. By accident I had not put my full address in when placing the order and as a result the order could not be delivered and had to be sent back. They ha... See more
Company replied
Convenient product search. Quality packaging. It's inconvenient that you can't choose delivery through the parcel locker. Since I work and can't pick up the parcel during working hours and sometimes c... See more
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Company details
Written by the company
Our story has begun in 2014, in a beautiful and atmospheric Polish city that Krakow is. From the very beginning, we were driven by the idea of creating a place where you can do one-stop shopping for improving the quality of life and health - for you and your loved ones.
Contact info
Bocheńska 3/17, 31-061, Kraków, Poland
- +48123120554
- info@medpak.shop
- medpak.shop
3.9
Great
346 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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At first I thought they scammed me but they did reach out
Beware of them, I ordered a supplement I needed, they instead gave sth entirely different to me, this shop is a scam they do not even answer you regard this!!!
------
I'm gonna edit my review, they reached out to me to give me the original order
I commented with them through the app and they did send it to smoothly, so you can do the follow-ups to your order problems, if it does have one
3 August 2026
Unprompted review
Reply from Medpak Shop
Good morning,
We are very sorry that you have encountered this situation. We would like to clarify the matter as soon as possible and find a suitable solution.
Please contact our customer service team and provide your order number or any other details that will help us identify your order. We will investigate why you received a different product and get back to you straight away with an explanation and a proposed solution.
We are committed to ensuring our customers’ satisfaction and hope to resolve this matter quickly.
I’ve ordered supplements from them…
I’ve ordered supplements from them month ago. Parcel still in delivery. Obviously is lost. No package and no refund. Company based in Poland. I’ve send few emails to them asking for refund and no responsibility taken by company. They told me that I have to wait for package to be returned to them 😂
Maybe if I wait another 3 months they will reimburse me.
I would never order again from them.
Thanks for your response as is a lie.
Please show me the transfer you’ve made to my account as I didn’t receive any money.
If I did I would never write this review.
30 April 2026
Unprompted review
Reply from Medpak Shop
Thank you for your feedback. We understand your disappointment regarding the loss of your parcel and are very sorry that this has happened.
However, we would like to clarify that as soon as we received your information regarding the delivery issue, we immediately lodged a complaint with the carrier and initiated an investigation. We did not wait for the investigation to be concluded or for the parcel to be returned to our warehouse – the refund was processed immediately, and the money has been in your account for some time now.
For this reason, we are surprised by the content of your review, as it suggests that no refund was issued and that we failed to respond, which is not the case. From the outset, we have endeavoured to assist you and resolve the issue as quickly as possible, even though the parcel was lost due to the carrier’s fault.
Once again, we apologise for the inconvenience caused by the undelivered order and thank you for sharing your feedback.
If you have not received the bank transfer, please contact us. Our system shows that it has been processed and sent.
Poor Customer Service & Refusal to Issue Refund – Avoid This Company
I had a very disappointing experience with Medpak Shop and would strongly advise others to be cautious when ordering from them.
I received the incorrect item and immediately contacted their support team to resolve the issue. Unfortunately, the customer service I received was unhelpful, rude and dismissive. Instead of taking responsibility, they attempted to place blame on me by suggesting the package had been tampered with, without providing any evidence.
They refused to issue a refund, insisting I had to wait while they “investigated” the issue with the postage company they thought who had tampered with the item. I made it clear that, regardless of any courier investigation, I was still entitled to receive the correct item or a refund for the incorrect one, but this was ignored.
Communication then became increasingly frustrating, with repeated blame being shifted and ultimately no response at all from their support team.
In the end, I had no choice but to raise a chargeback through my card provider to recover my money.
Overall, the experience was poor from start to finish — unhelpful support, refusal to take responsibility, and no resolution. I would not recommend this company.
**Edit** As the company seem to have forgotten and I do feel it's Important to note, they tried to say it was my responsibility/fault for accepting parcel that didn't look damaged only slight squashed but not opened.
They said they have proof of right items being packaged but didn't share.
They never once told me they where going to refund in fact after this review I get a refund and message from them and an email about a refund.
20 April 2026
Unprompted review
Reply from Medpak Shop
Thank you for your feedback, and we are very sorry that the whole situation was so frustrating for you.
We would like to clarify that the package already showed signs of damage upon delivery—our tape was torn, and the package had been resealed with clear tape. In such cases, it is helpful to file a damage report with the courier or check the contents upon delivery, which significantly speeds up the claims process.
Our packaging monitoring confirms that we shipped the correct product—Pokus BreedingLine Reproductal 350g. Since we do not offer clothing, everything points to a problem that arose during transport.
We immediately reported the matter to the carrier and took steps to investigate, asking only for a moment of patience.
At the same time, to resolve the matter as quickly as possible, the funds were refunded even before the review was published; we consider this to be an inappropriate action on your part, as the review does not reflect the true course of events and is unfair.
We care about customer satisfaction and take every such situation very seriously.
Reply from Medpak Shop
Thank you, Aleksandar! Great to hear we could offer you both better prices and quick delivery.
Reply from Medpak Shop
Thank you, Janka! Glad everything went smoothly.
Reply from Medpak Shop
Thank you, Laura! We work hard to keep our product range wide and deliveries fast.
Highly ethical company and great…
Highly ethical company and great customer service. By accident I had not put my full address in when placing the order and as a result the order could not be delivered and had to be sent back. They have not only refunded my order value, but also the cost of delivery, which I wasn’t expecting.
2 March 2026
Unprompted review
Reply from Medpak Shop
Thank you, Joanna! We believe doing the right thing should be standard – glad we could sort everything out smoothly for you.
Never received my items
Back in January, I ordered several products from this company and waited for a few weeks. Instead of receiving my order, I got an email saying that the products had been returned to the sender and that I would be refunded. I contacted customer support to ask why my order had been returned, and the response I received was: "Thank you for understanding the situation" and that I should place a new order. The problem is that I do not understand the situation — that is exactly why I reached out. I also do not understand what they mean by saying I need to place an order, since I had already placed one. Overall, this was a frustrating experience and a complete waste of time.
22 February 2026
Unprompted review
Reply from Medpak Shop
Thank you for your feedback.
We are very sorry that you encountered this situation and that the whole experience was frustrating — we completely understand how disappointing it is to wait for an order that ultimately does not reach you.
When a parcel is returned by the carrier to the sender, the system automatically cancels the order and initiates a refund using the same payment method. The reason for the return is always indicated in the parcel tracking information provided by the courier company.
We are very keen to clarify this particular situation and provide full information, as we understand that simply informing you of the cancellation of your order without further explanation may not have been sufficient. Unfortunately, based on your review alone, we are unable to locate your order in the system.
Please contact us directly with your order number — we will check exactly what happened, provide details about the return shipment and try to offer the best possible solution.
We hope that we will be able to change your opinion and regain your trust.
I didn’t receive the item, and they don’t want to refund me. Scam
I bought 10 juices on December 27, 2027. I never received any package. The shipping tracking shared by Medpak confirms that it was returned to the sender and that I never received anything. They refuse to refund me. Scam. I’ve already opened several disputes. I hope the company gets reported as scammers. Stay away.
27 December 2025
Unprompted review
Reply from Medpak Shop
Thank you for your review.
However, we would like to clarify that according to information from the carrier, the shipment was returned to the sender for reasons beyond our control—as a delivery failure due to the recipient not being present at the address at the time of delivery.
At the time of publication of the review, we had not received any notification from you regarding a delivery problem.
After receiving the information, the matter was immediately clarified and the funds were refunded. Therefore, the content of the review does not reflect the actual course of events.
Best regards
Reply from Medpak Shop
Thank you, Ahmad! We're glad you enjoyed shopping with us.
Why are they using MRW?
I would like to know why this company uses MRW knowing they have the absolute worst reputation in delivery. 1.1 out of 7k on trustpilot. Wasnt given a chance to chose a delivery company if I did I would not have chosen MRW. What this means for medpak is that I will never order from them again since they dont use reliable partners. And no the delivery address was absolutely corrrect.
22/12/2025 14:42 Incomplete delivery address 08008 Lisbon
22/12/2025 10:04 Delivery available 08008 Lisbon
22/12/2025 07:50 Received at destination franchise 08008 Lisbon
20/12/2025 15:34 In transit 08099 Vialonga (Platform)
18/12/2025 19:06 Pending receipt at destination 08008 Lisbon
18/12/2025 14:37 In transit 00699 Sant Boi De Llobregat (Platform)
14/12/2025 11:02 Pending collection 02680 Corporate
Apreciado Sr/Sra KIMBERLY WILTSHIRE
En primer lugar, lamentamos las molestias ocasionadas en dicha incidencia que nos reporta.
En este caso, le rogamos se ponga en contacto con su proveedor/remitente el cual tramitó y contrato el servicio de transporte, para que tenga constancia de lo sucedido, así como para que, si lo estima conveniente, pueda cursar la reclamación oportuna.
Rogamos acepte nuestras disculpas en nombre de MRW por cualquier inconveniente que le hayamos causado con este incidente.
Atentamente
Dpto Atención al Cliente
29 December 2025
Unprompted review
Reply from Medpak Shop
Dear Madam,
Thank you for sharing your opinion – we are very sorry that the delivery process did not meet your expectations and caused frustration. We understand perfectly well how important timely and hassle-free delivery is, especially during the holiday season.
Upon receiving information about the problem, we immediately contacted the MRW courier company to verify the status of the shipment and clarify the reason for marking it as “incomplete address.” At the same time, we were in contact with you, informing you about the actions taken and asking for additional confirmation of the data in order to resolve the situation as quickly as possible.
The type of courier company is clearly specified on our website before placing an order, but we understand that individual experiences with carriers may vary. Your comments are very valuable to us and will be forwarded for further analysis when evaluating our cooperation with logistics partners.
At this point, we have offered to resend the package or provide another solution, according to your preference, because our primary concern is to bring this matter to a satisfactory conclusion.
We apologize once again for the inconvenience and hope that we will have the opportunity to regain your trust. If you have any further questions, please do not hesitate to contact us directly.
My new Go-To for Supplements
Fast and easy shopping with valuable products, and an awesome selection to choose from. I’ll definitely keep using it — their shipping service is as reliable as Amazon’s
27 August 2025
Unprompted review
Reply from Medpak Shop
We're honored to be your go-to supplement source! Your comparison to Amazon's reliability means a lot to us.
Card scammers?
Since I used this site online, my bank card has had 2 fraud attempts I have not used the same card anywhere else. All my other shopping has been at amazon.
18 August 2025
Unprompted review
Reply from Medpak Shop
Thank you for sharing your opinion. We would like to assure you that we do not share our customers' data with any external entities and we attach the utmost importance to the security of purchases. Issues related to payment cards can arise from various sources, so please contact our team directly at kontakt@medpak.com.pl so that we can clarify the matter and provide assistance.
I highly recommend this store!
I shop here often and I’m always impressed with the great selection of supplements, vitamins, and healthy food. The shipping is fast, the prices are affordable, and the service is excellent. I highly recommend this store!
23 September 2024
Reply from Medpak Shop
Thank you for being a loyal customer, Marcin! We're thrilled our selection and service consistently meet your expectations.
Order paid and received - no tracking
I have followed my wife request and placed an order online on medpak.shop for total of £33.48 on 29/06/2025. After 10 days realised there was no update, no ETA no parcel either. Tried to find ANY customer service contact - non exists. The only phone nr is constantly blocked with auto response: "this number does not accept incoming calls"(??!). my card was charged full amount on the order date instantly - why I'm not surprised? I tried to send email asking about my order.
They basically took the money and that is it.
Update 07/07/2025: Medpak.shop has responded to my email and provided tracking information- parcel is in transit, already in destination country.
Update 08/07/2025: I have received the parcel today - items as described.
29 June 2025
Unprompted review
Reply from Medpak Shop
Thank you for sending us your feedback. We are very sorry about the situation and any inconvenience you have experienced. We are committed to resolving this matter as soon as possible. Please contact our customer service department directly at kontakt@medpak.com.pl – all messages are read on an ongoing basis and each case is verified and reviewed individually. You can also contact us by phone at 12 312 05 54 – we are available on working days and will be happy to provide you with any information you may require. Please send us your order number so that we can check its status and clarify the situation. We assure you that we care about the satisfaction of our customers and every complaint is important to us. Yours sincerely, Medpak Team
Reply from Medpak Shop
We appreciate your feedback! Happy to hear the products and delivery met your expectations.
Reply from Medpak Shop
Thank you! We're glad the delivery was timely and the pricing met your expectations.
Reply from Medpak Shop
Thank you, Oleksandr; we're glad the products in order met your needs. Let us know anytime if you need help choosing your next items.
Excellent first experience with Medpak
Excellent first experience with Medpak. Easy shopping process and fair prices. Delivery was as promised and the quality of the items I ordered is excellent. I will definitely reorder as needed. Thanks for a great service!
6 March 2025
Unprompted review
Reply from Medpak Shop
We're happy to hear that your first experience with Medpak went smoothly and that you’re satisfied with our products and service. We truly appreciate your trust and look forward to serving you again in the future!
All recommendations!
Great purchase,quick delivery and very good communication!All recomendation!
21 February 2025
Reply from Medpak Shop
Dear Ivana, thank you for your wonderful review! We’re delighted to hear that you appreciated our quick delivery and excellent communication. Your recommendation means a lot to us, and we look forward to serving you again soon!
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