Moskera Reviews 

Ordered 3 months ago and paid £90. Product never arrived and customer services don’t reply to emails.

I have to say I ordered a bespoke size fly screen and then thought I'd have a quick look at Trustpilot.
Reading the reviews I'd convinced myself that I'd been scammed.
As a bespoke curtain I had been advised it would take 9-14 days to produce. I was not holding my breath...but then I received delivery notifications from In-post who I'd never heard of...so I began to write off the £50 product cost.
But the In-post notifications kept coming and to my surprise I was advised of a delivery day/time, and there it was - delivered !
Smart packaging in a box (too over the top perhaps) and the size is perfect.
This was bought as replacement curtain..the first had seen far better days. But the previous supplier who I initially went back too, wanted the same price as Moskera...but £27 for delivery ! Their loss !

I placed my order on August 4 and received a shipping confirmation on August 13, which suggested that the package was on its way. However, more than two weeks later, I still had not received my order.

The lack of delivery updates and the long delay were very frustrating. As a result, I had to request a cancellation and a refund. Unfortunately, this experience did not meet my expectations, and I cannot recommend the service based on the reliability of the delivery process.

If the issue is resolved and customer support handles the refund quickly, I may reconsider my opinion in the future.

Ordered a wrong size, try to return but for the last 4 weeks I am not even getting a reply by email. Bad customer service experience. Make sure you get first time right as returning does not really seem a real option.

BEWARE goods not received - Seems a common theme that goods are ordered stating a 6-9 day turnaround. Then a email is received to say goods are on their way within the 6-9 days. Despite the invoice stating Royal Mail as the carrier they send out an Evri Tracking Number which according to Evri they have not received a package under that number. 30 days later still no goods received. I requested a refund and they said. NO as items had been despatched. WRONG. So I have again requested a refund and if they fail this time I will attempt a money reclaim via my bank. Shame on you Moskera.
UPDATE 26 08 26 - So Moskera again ignored my request for a refund and took it upon themselves to set up a 2nd order which will equally take as long to deliver and they think that is the solution. Wrong Moskera. Refunding me is the appropriate action. You have not resolved this matter at all. So please folks do not be under any illusion from the reply from Moskera that they have everything in hand. THEY DO NOT.
Updated 30/8/26 - Moskera are STILL claiming that they will NOT refund me for the product I have not received and that they have shipped a 2nd product which I quite frankly do not want. I have escalated a recall of payment via my bank and no thanks Moskera for your suggestion that I cancel that request. I WILL NOT.

Had a custom screen made for back door. Arrived after a short delay due to courier and fitted absolutely perfect. Got to say I've had no flies in the house since and it also provides a level of privacy on the back door even when fully open.

They never send the mosquito net and refused remboursement. They even dared to charge me Additional charges .

Their after sales service is useless . They could not even provide evidence that the product was sent to me. I lost all my money. I ll order my other nets on Amazon

This website is a scam

Misleading impression regarding delivery time and origin, wrong goods – stay away!

Based on my experience with Moskera, I unfortunately cannot recommend this company.

Moskera presents itself on its website as a French company. The legal notice lists the registered office as 73 allée Kleber, 34000 Montpellier, France. As a customer, this clearly gave me the impression that I was dealing with a French supplier.

The website also gives the impression of a fast delivery process. When I placed my order, the following was stated:

“Comptez 6 à 8 jours ouvrés de fabrication dans notre atelier, puis la livraison (48h une fois expédié, en France).”

In reality, however, I had to wait more than a month for my order and had to contact the company several times.

What was particularly disappointing was the actual delivery. The parcel clearly shows the following sender:

Shenzhen Taksend Logistics Limited
Building B Zhiyuan Yungu
No. 73 Guanlan Avenue
518110 Shenzhen, Guangdong
China

The parcel was therefore demonstrably shipped from China, not from France. For me, this is in clear contradiction with the impression created by the French presentation of the company and the information provided on the website.

On top of that, the goods delivered did not correspond to the dimensions I ordered. I ordered and paid for a made-to-measure mosquito screen door measuring 65 × 193.50 cm. However, the packaging of the delivered product stated 66 × 50 cm. The product is therefore completely unusable for my door.

After I submitted my complaint, I initially received only an automated response stating that they were experiencing a high volume of enquiries and asking me to be patient. I received this response on 12 August 2026. To date, I have received no further information about how the problem will be resolved – neither regarding delivery of the product I actually ordered nor regarding a refund of the amount already paid.

My conclusion: A very long delivery time despite the short production and delivery times stated on the website, demonstrable shipping from China despite the impression given to me of a French supplier, followed by incorrect dimensions and a very disappointing complaint-handling process so far.

I am writing this review primarily so that other customers know what they may experience before placing an order. Personally, after this experience, I would not order from Moskera again. Absolutely no recommendation!

Photos of the delivered goods and proof of the delivery date are available and will gladly be provided to Trustpilot support upon request.

The product is just about adequate, not high quality but works OK if you do not want an opening panel to cater for a window latch. I bought a panel but it came with no instructions. Despite the website saying they respond to queries within 72 hours, several emails and 4 weeks later I have had no response from Moskera at all. It looks to me that to install the panel I would need to cut the mesh so I wanted proper instructions. Nothing.

I chose Moskera because it seemed to be a French company - even AI confirmed that it is!

However the product came several weeks after I ordered it and the address label was stuck on top of a similar label, also with my name and address on it, but THAT ONE WAS FROM CHINA.

My conclusion is that Moskera is actually a Chinese company registered in France, pretending to be a French company. The pattern of Trustpilot 5-star reviews supports this, most of them will be fake. That is how these Chinese companies operate: great reviews, a product that works but is not good quality, and if you have a query (or want a refund) you get totally ignored.

I gave this a 1-star because it was the lowest score available. It should have been zero. I could not possibly endorse this company.

I received the wrong product, not as advertised.
The advertised product had 4 panels, connected in the middle by magnets, suitable for a 4 door wide fitting.
The received product cannot be connected, and have an opening in the middle of each panel.
I have emailed / messaged without a response or update as to returning the product.
To a person who will respond to this comment, please do so to my facebook message AND emails instead.
Regards,
Alex Coffey

I had to wait four weeks for the order. Six or seven days after placing it, I received a notification that the package had been shipped. After a week, it still hadn't been delivered. I sent an email and was told to wait 72 hours. After the 72 hours were up, there was still no package. I emailed again and was told to wait another 48 hours. It went on like that time and again. Eventually, the package was delivered. I had ordered a white one but received a...........black one. When I emailed about it, I received a reply in French????? I am more than disappointed with this company

Very good quality product. Made exactly to measurements. It's super easy to assemble. Very good price for the quality of the product. 100% recommended, 110% satisfied!

Ordered and paid for a door insect screen from Moskera. According to their website, delivery takes 6–9 days. The reality? I’ve been waiting for three weeks now.

AI answered my first email, but they haven’t responded to any of my follow-up emails. At this point, it looks like I’ve lost my money.

I definitely do not recommend this company!

P.S. They also appear to misrepresent their Trustpilot rating. Their website claims a rating of 4.9 out of 5, while the actual Trustpilot rating is only 3.7 stars as of the date of this review.

Edit 1 (after answer from Mosera here at Trustpilot): No, the package is NOT in the transit. The tracking number exists, but the package has not yet been handed over to the carrier. The shipment has been in this status for 12 days already!

Edit 2 (after delivery): The promised 6–9 day delivery turned into an entire month I cannot comment on the product quality yet, as it arrived too late for me to install it this season. Because of the delay, I had to deal with mosquitoes in my apartment all summer. Nets will be installed next year. And the reason for the delay? Mosquera appears to be just an intermediary — the nets are manufactured and shipped directly from China. Interestingly, under Mosquera’s shipping label, there was another label clearly showing that the package came from China. So they are just pretending to be a French company, but it is 100% China. Avoid Moskera!!!

Very good quality product, very practical to avoid open/close a sliding screen, everyone commented on how easy it is to pass through and let it close behind.

Good solution to our door opening and they were quick making a custom size. Genuine company - despite the ad being on Facebook!!

Moskera: Good product. Easy assembly. Fast delivery.

Ordered on 22/7 (mk368990), but streetnumber was 0. Email done with correct streetnumber. Until yet not received. No reaction on different emails, phone is always voicemail. I suppose the happy flow works, but the unhappy flow doesn't work.

Great quality. Despite being cynical in this crowded market, really impressed with the quality and finish of this fly net!

After sales is really terrible i recieved the wrong products on 8 August and until know i only received the letter that they are very busy and that they come back on it.so I still can’t use it because I had the wrong tape, et cetera.

Excellent product and excellent service. Would not hesitate to use them again