Montblanc Reviews 

they lost it i hope the busting chops and yelling in my ear dont complicate it is not a way to answer, so much that i rather not call it's been a long time since i got better service i think it was in te 80s , I was harrased to get the cartridges without listening to me it's like they are angry well i spent 12 dollars on cartridges that are not for my pen they need to ask politely do you have a piston and i would have said yes and they could have saved me the time and spare me i finally got ink bottle i found out on my own , whle trying to put in the cartridges they suggested. i solved it and the store next to me also has 2.8 stars , forget that and then i'm gonna be charged for what i can find online , hey all customer service people. if you dont like your job , then quit , if you cant help at least with some humor , please put the phone down and go find something you like to do better .

Over rated, over priced not to mention unreliable. The fountain pen continues to cease writing for no reason even though the ink is Montblanc. The rollerball broke and has been returned to the manufacturer for repair. There was no need for the pen to be returned, I just needed a spare part.

I would advise anyone to think prior to buying a so called Rolls Royce pen. There are many other makes which are just as good and more reliable.

I had an outstanding customer service experience with Noah and Sergio, and I couldn’t be more grateful for their help.

There was a small issue with my order, and I also needed gift wrapping arranged within a very tight timeframe. Noah handled the situation with incredible urgency, professionalism, and care from start to finish. He immediately understood the issue, kept me informed throughout the process, and went above and beyond to ensure everything was resolved quickly and smoothly.

Sergio was equally fantastic. He arranged for the necessary items to be sent out in record time and personally confirmed the shipping details, giving me complete peace of mind. His efficiency and attention to detail made all the difference.

The level of customer service provided by both Noah and Sergio was truly exceptional. They turned what could have been a stressful situation into a seamless and positive experience. Their dedication, responsiveness, and commitment to customer satisfaction exceeded all expectations.

Thank you, Noah and Sergio, for your outstanding support. You are a credit to your team, and I am absolutely delighted with the end result.

Nice pen. The ballpoint refills used to be excellent quality. (last 20 y) The refills I have purchased in the last 12 - 24 months were almost useless. 3 of 4 the ballpoint ink refills would dry up whilst using

Attempted to purchase pencil leads from Montblanc but they were unavailable and said they would let me know when they will be back in stock. Have tried multiple suppliers online and in person to no avail. And haven’t heard back from Montblanc. So my Montblanc propeller pencil out of action. I may as well have just purchased a plain old pencil.

I also had a bad customer experience. I have two Montblanc pens and during one of our many moves, I lost the box for one of them.
I have since gone to their retail store in Lenox Mall (Atlanta) and contacted their Corporate hdqtrs asking for the ability to buy one. In both cases, I was declined and treated so poorly you would have thought I was asking for a free pen!

I’ve ordered luxury pens through their customer service. They were intended to be a present. Customer service ensured me they would be delivered in well before the date I needed them. It is now two weeks after that moment and the customer service, does not reply and I still don’t have what I ordered. This is not the service or customer experience you expect. And leaves a very bitter taste. I think poorly of Montblanc. Definitely not a recommendation.

They do not answer emails after I spent $1500 for a pen. I’m supposed to receive the pen tomorrow, but I’ve emailed them twice with no answer at all. I think I’m gonna go with pelikan, i’ve heard they have excellent customer service.

I happily and highly recomment montblanc ! Besides that all was very well with my order , I asked for another set of keys for my roofrack. Unfortunately I had only one key left but no back-up and to have copy made didn't work. Without any fuss they"ve sent 2 aditional keys although that isn't a part of their polisy.
Thank you very much again Elisabeth !

Staff judging customer by apperance. They should understand the concept of never to judge a book by its cover. What a shame.

I had an extremely disappointing experience with Montblanc.

I placed an order for a special gift for my future husband, expecting the level of service that a luxury brand promises. Instead, this turned into a 3-month ordeal filled with delays, inconsistent information, and a complete lack of accountability.

Over the course of these three months, I was repeatedly told different reasons for the shipping issues. Each time I reached out, I received a different explanation, with no clear resolution or honest update. This level of miscommunication is unacceptable—especially from a brand that positions itself as premium.

At no point did I feel that my order was being handled with care or urgency. I had to continuously follow up myself, and even then, I was not given a reliable answer about when—or if—my item would arrive.

This experience has completely eroded my trust in Montblanc. When customers pay luxury prices, they expect not only high-quality products but also professional, transparent service. Unfortunately, that was not my experience at all.

I strongly urge Montblanc to improve its customer service, communication, and order fulfillment processes. No customer should have to go through months of uncertainty and frustration like this.

I would not recommend ordering from Montblanc based on this experience.

I got a specs did not last long i rang them many times bad customer service i refuse to repair it i will never buy any thing from them not worth it

We bought Montblanc cufflinks for my son’s 21st birthday. They were deeply sentimental, and he only wore them once—on his wedding day. During that single use, one cufflink snapped clean off at the head. This is clearly a manufacturing fault.
I contacted Montblanc, but they showed no interest in repairing or replacing them, simply quoting their two‑year warranty as the end of the matter.
I’m now left with a high‑value, highly sentimental pair of cufflinks—one of which is broken and no longer fit for purpose. A very disappointing experience from a brand that markets itself on craftsmanship and quality.
Buyer beware.

DO NOT BUY. The Pen is stunning, but after sending the pen off for repair in October 2025, March 2026 I am still waiting for the pen to be returned. I have contacted Customer services three times this year, they have not responded in any way shape or form. Absolutely disgusted with their behaviour. Shocking.

I placed a group order of engraved pens on behalf of my company and we received one with the name misspelled. Assuming it was a one-time mistake, we sent the pen back with a provided shipping label for the correction. After waiting for the pen to ship to them and then back to us, it was engraved wrong a SECOND time and customer service refuses to provide us with a new pen without hassling our employee for their pen a SECOND time.

dont buy anything from Montblanc.com. terrible customer service. package never arrived...clearly its lost but after weeks, still cannot get a refund. horrible experience. completely different experience to a local boutique which I would highly recommend because that is where I ultimately went to get what I needed. mind you, this web order was for refills so small $ value. would hate to have ordered a pen that is quite costly and then experience this lack of service. Avoid purchasing here.

I have bought and had repair warranty a 149 pen. I have bought and had repaired under warranty a Geosphere watch. Pens are basically good, not great, however the customer service is terrible. I was literally interrogated for 40 minutes at the MB butique, in a very rude and in a very offensive way. Pen was finally sent to MB and repaired (nib was groomed). The watch was repaired uncessecfully, after one year the same error occurs (chronograph gets stuck from time to time), watch was scratched in the repair, the service left dust in the case. Do you need any more recommendations?

Montblanc, my father took his MontBlanc watch to MontBlanc on the 14th of July 2025, and after a million excuses and lies, he still does not have his watch nearly 6 months later! Disgrace!

Like everyone else the servicing of my watch and a refinish has been a nightmare. I paid for a 10 year service of my watch which the quoted time is 4 weeks. I sent the watch back in August 25 and I still do not have the watch back.
Customer service is shockingly poor and do not respond to emails. I do recommend you phone them as that was the only way I could get a status update.
Montblanc found it, after many calls, and did the service very quickly. I have paid the invoice this week and have heard nothing back from them with a confirmation or shipping date.
DO NOT BUY FROM MONTBLANC AT ALL

Montblanc used to be great in the 80's and 90's when they were just a great pen company. They have gone totally downhill ever since they were bought by a luxury goods parent company now. I used to be a huge fan and have now turned against them, especially since there are so many other options for great fountain pens now.