Lumos Experiences Reviews 

2,333
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 1,873 reviews, reviewers had a great experience with this company. Consumers frequently share that the staff members are exceptionally welcoming, attentive, friendly, and professional during their visits. Visitors truly appreciate the stunning candlelit church locations and proudly describe the musical performances as genuinely breathtaking and memorable. However, some customers also noted frustrating issues with hearing the spoken introductions clearly because the loudspeaker equipment was inadequate. A few other people also felt that late arrivals entering the venue and chatting during the show occasionally disrupted the overall atmosphere. Some reviewers additionally mentioned that seating arrangements sometimes offered poor visibility or uncomfortable chairs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that personnel are consistently friendly, courteous,... See more

Service

Reviewers mention ambiguous feedback about service, with opinions widely divided on the overall experience.... See more

Location

Users describe positive interactions with location, noting lovely and atmospheric settings lit by candles.... See more

Product

People report ambiguous experiences with product, as reactions to the performances vary significantly among... See more

User experience

Customers had ambiguous experiences with user experience, ranging from deeply disappointing to truly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Amy Winehouse Candle lit experience in Marlow was a lovely gentle experience. Musicians & singer were of a very high quality. Staff helping at the venue were very friendly & efficient. The drinks... See more

Company replied

Rated 4 out of 5 stars

I liked the venue -- Church in Downers Grove -- the atmosphere was beautiful with the candles. Most of the time, the music was fantastic but on one or two of the songs, I felt some of the notes... See more

Company replied

Rated 4 out of 5 stars

A very pleasant evening with the three musicians playing the music of Coldplay. I got the gold tickets which I thought was rather expensive for our small town. It was for my husband's birthday pre... See more

Company replied

Rated 4 out of 5 stars

A magical experience in a magical setting. The concert itself was wonderful, the only negative was some people in the audience, as well as some staff annoyingly, kept chatting throughout the proce... See more

Company replied


Company details

  1. Live music venue

Written by the company

Lumos Experiences brings you enchanting concert experiences paying homage to world famous artists. We've partnered with spectacular locations & churches across the UK, US & EU to deliver a concert experience that is nothing short of magical ✨


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

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4.0

All reviews

(2,333)

1,984 reviews in the last 12 months

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Rated 4 out of 5 stars

Wonderful musicians

Wonderful musicians, fun personalities to get the crowd involved for particular songs. Thoroughly enjoyed the show only wish we had gone to later show for full effects of the dozens of candles

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Open air Jazz - Leonardslee House

Great location (helped by the weather of course!!), very helpful and friendly staff, and amazing band. The two singers were both very talented, particularly the girl singer whose voice was sublime!!. The sax player also amazing! We’d definitely go and see them again

5 September 2026
Unprompted review
Rated 5 out of 5 stars

The ambience was perfect

The ambience was perfect; a small church in the woods, and the music was delightful. We were big fans of ABBA. The staff was helpful and friendly. We only wish the performance was longer.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

A magical experience in a magical place

A magical experience in a magical setting.
The concert itself was wonderful. The singers were fabulous, especially the woman Grace. The musicians were also amazing. It was an absolute delight of an evening .
The candle lit atmosphere was there was beautiful

5 September 2026
Unprompted review
Rated 3 out of 5 stars

It was a nice evening however definite…

It was a nice evening however definite room to improve.
We saw the hans zimmer night in Godalming.
They played beautifully although some times you could hear the notes were off.
An hour was quite long in that setting.
Ok venue, nice with the candlelight but just was missing that special feeling.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

The abba candlelight show in sea girt…

The abba candlelight show in sea girt was beautiful. The staff was extremely helpful. The church was beautifully decorated with candles and the musicians were great. My son and I truly enjoyed the show.

5 September 2026
Unprompted review
Rated 4 out of 5 stars

Pleasant evening

Leonardslee is local for us but an 8.30 start seemed quite late. I don’t understand why it couldn’t start earlier. We had Gold tickets and arrived in plenty of time but because seats are not allocated we ended up sitting at the side of the stage which was disappointing. Always big queues for drinks which is a pain. Music was good though as we were so close to the stage we could see how they were slightly making it up as they went along. Not sure the two singers had even met before. We enjoyed the evening overall but tickets were expensive for what we had.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

The musicians were phenomenal, BUT

The musicians were phenomenal, however the overall experience was a little misleading from the ads. Pictures show generous, gorgeous candle decor and the Fleetwood Mac tribute at St. James’ Church in Southend was a little underwhelming. 6 candles dotted down the outer pews, and a very small centre stage display. On top of that, the organisers made a poor choice to offer canned alcoholic beverages, so the songs were constantly interrupted by the loud opening and fizzing of cans that echoed through the church. It was very distracting for the audience (and I’m sure the musicians) throughout the concert which took away from the intimate experience. They set up the bar inside the main church instead of in the separate entrance room, so the noise of the audience constantly getting up to get drinks / them being made behind us was really odd in what should be a quiet, respectful concert. The music was great, but overall I was a little disappointed after seeing pictures of a grand display which was not the reality, and felt really bad for the 3 talented musicians who were playing beautifully despite all the constant noise and distraction in the venue. Because of this, I wouldn’t book again.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

A Great Night Out.

We found the event to be very entertaining and well performed.
Strong consideration will be given to another show with a different theme.
I highly recommend these talented musicians to provide you with wonderful night out in a calming location.
Please consider using the music of Neil Diamond at an upcoming show.

5 September 2026
Unprompted review
Rated 3 out of 5 stars

The atmosphere was beautiful but the…

The atmosphere was beautiful but the stage lighting was poor. We were in the 3rd row and unable to see the musicians. Felt the musicians and singers were poor as they didn’t seem to know what songs were to be played. Not overly professional. Felt it was overpriced for what we got. Also very poor lighting when leaving the venue which was a health and safety issue.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

What a great event!

What a great event! The music was excellent and the atmosphere was wonderful. I would definitely do this again.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Exchange ticket option non-existent

We found out a month ago that due to a family issue we could no longer attend. When we got our tickets, the email said we could exchange the tickets for another’s Lumos experience. We tried reaching out several ways and sadly got no support/help. Consequently we won’t be purchasing tickets again.

5 September 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi Susan, thank you for letting us know about this, and we're sorry you didn't get the help you needed when you reached out to us, that's not the experience we want anyone to have.

We'd like to look into this properly for you, could you email us at customerservice@lumos-experiences.com with your booking reference so we can pick this up directly and make sure it's resolved this time.

We hope to have the opportunity to welcome you to a Lumos show in the future.

Lumos Experiences Team

Rated 2 out of 5 stars

The venue at St Uriel’s

The venue at St. Uriel’s was beautiful. The time of this event really did not make it a candlelight ceremony being that it was sunny outside. It also looked like there were more candles on the outside and there were inside. I was in the second road to the back on a full out chair with an inch between the chair next to me and in front of me, it felt a little cramped. I felt the one musician talk too much just play like a real concert instead of having play a song have the audience clap play a song have the audience clap clap talk too much. If you cut out the clapping this performance would’ve been maybe 35 minutes. This is a one and done thing.

5 September 2026
Unprompted review
Lumos Experiences logo

Reply from Lumos Experiences

Hi Marie, thank you for sharing this. Apologies the daylight, the seating and the pacing of the introductions didn't give you the evening you were expecting at St. Uriel's. We'll flag this directly with the team.

Thank you for coming along, it's much appreciated.

Lumos Experiences Team

Rated 5 out of 5 stars

The ABBA Candlelight experience in Sea…

The ABBA Candlelight experience in Sea Girt, NJ was wonderful! We made a mother daughter event of it, and my 8 year old who plays violin loved it. The musicians were talented, professional and very sweet talking to my daughter about their own musical journey. Their mentorship left her inspired! It was beautifully set up and the staff was professional and welcoming.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Spectacular and Memorable!

My wife purchased tickets to the performance of Lumos months ago, and selected ‘Platinum’ seats. What we didn’t realize was the seats were front row center, and we were literally only feet away from the musicians. The seats were incredible, and it was mesmerizing to listen to the musicians as they played their instruments, but also to watch their coordination with each other, giving us a new perspective as to the brilliance of their performance. We had no idea how versatile violins and cello are. The musicians set a benchmark that (in our opinion) will be hard for others to duplicate. We loved the whole presentation, and especially enjoyed speaking with the musicians after the show. This is a performance that we will remember for a very long time. BRAVO!

4 September 2026
Unprompted review

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