Use this company quite frequently, still on my candle journey lots of testing wax’ wicks & fragrances it’s a long process. What I love about this company is that they do tutorials on different size c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
London Luxury Candle Supplies your official Luxury Candle and Wax Melt Making Supplies wholesaler, stocking a premium range of Candle vessels, diffuser bottles, premium waxes, accessories and fragrance oils. London Luxury Candle Supplies is focused on delivering on our promises and giving you the tools to build your very own Luxury Home Fragrance brand
Unit N The Barton Fields Centre, DE65 5AP, Derby, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Over all I'm happy with the service and products
Such a fab company with great products. Quick delivery and very helpful with queries.
Quick to respond with in hours of placing an order and good communication
I don't normally leave reviews, but I wanted to leave some constructive feedback because I really do love this fragrance.
I originally purchased two 50 g bottles of Black Vanilla & Oud and made 3 vouge candles using the fragrance from both 50 g bottles. The cold throw was absolutely amazing, and even after a week and a half the candle is still very strong and smells just as it did when I first poured it.I burned the second candle from the 50g bottle on Thursday of last week , wow did it and still does smell amazing I had to test it as I test every candle before selling them. I was so impressed with it that I decided to purchase the 1,000 g bottle.
Unfortunately, when the 1 kg bottle arrived, the cap appeared to have come loose during transit, even though the plastic seal around the cap was still intact. The bottle had been placed inside a plastic bag, which thankfully contained the spill I'm assuming you do this during shipment put them fragrance bottles in plastic bags. A considerable amount of fragrance had leaked into the bag. I estimate that I lost approximately 60 g as I wasn't able to recover all of it, as some spilled into the box and was absorbed by the box as the plastic bag wasn't sealed all the way closed.
I also noticed something I thought was worth mentioning. I made another two Vouge Jar candles using the Black Vanilla & Oud from the new 1 kg bottle, using the same wax, jar and fragrance load as the first candles. However, the cold throw of the second candle is noticeably softer than the candle I made from the 50 g bottles. The original candles are still very strong, whereas the new ones don't have the same level of cold throw at all.
I appreciate that there may be different reasons for this, and I'm not saying that there is definitely a problem with the larger bottle. I'm simply sharing what I've observed because the performance of the 50 g fragrance bottles were the reason I decided to purchase the larger size in the first place.
The fragrance itself is beautiful and I absolutely love the scent, which is why I was so excited to buy the 1 kg bottle. I just wanted to mention these issues as constructive feedback, particularly the leakage and the difference I've noticed between the two bottles.
Finally found a supplier that has some fantastic glassware for candle suppliers! Great packaging too!
I've been using London Luxury Candle Supplies for a while now and they're brilliant! The whole team is really friendly and helpful, and their product range is fantastic. I've bought various candle and diffuser materials, including customised candle jars and diffuser bottles. They're perfect, exactly how I wanted my brand to look! An extra bonus for me is that I live close by so I can just pop over to pick my orders up. The warehouse staff are lovely and always help carry the order to my car. I honestly love working with London Luxury Candle Supplies!
Lovely products great delivery.Love lux London candle suppliers.
I want to start a candle business, so I’m planning to order the kit with the wax melter. I really love their products, including their oils. If my business goes well, I would love to use them as my supplier.
Amazing products and customer service as allways
Always top quality service. Great selection of products and beautiful fragrances too.
Good quality products at good price.
I used this company a few times now without any issues.
My only comment would be that better packing is required around bottles of fragrance.
I will define using them again.
I’m based in Australia but purchased this wax as I’ll be in London soon and I couldn’t be happier with the service. It was delivered to my UK address within just three days, which was incredibly impressive.
I can’t wait to get making and create beautiful candles using the same quality wax I use back home in Australia.
My order ca.e quicker than expected, the items were very well packed. I found so many items for my husbands candle making so he was very delighted by this big box of goodies when it turned up. The items are very good quality and I will definitely be ordering from you guys again. There's so much choice on the website its a great place to browse but beware, you could spend more than planned ,like I did.
I am based in Northern Island and so far London Luxury candle supplies has been the best company I’ve ordered from. I am really impressed with the whole experience. Excellent customer service fast delivery and great quality product. One of the biggest reason I keep shopping with them is the reasonable shipping cost to Northern Ireland. Shipping can be very expense when ordering candle supplies, so it make a huge difference to find a company that offers affordable shipping while steel delivering quickly. Everything has arrived well packed and on time and the products have been exactly what I expected. I am very happy with my experience and will definitely continue ordering from them!Highly recommended!
Reply from London Luxury Candle Supplies
Great products and services - I rate a business on how well they handle things when they go wrong - and LCS’s customer service is friendly and efficient and they get things sorted without a fuss - 5*
Reply from London Luxury Candle Supplies
Reply from London Luxury Candle Supplies
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.