London Luxury Candle Supplies Reviews 

2,342
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 501 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful fragrances, and the wide selection of items available for their projects. Consumers also consistently highlight the fast and efficient delivery service, noting that orders arrive promptly and securely. Though some reviewers were not happy with occasional delivery issues, noting that fragile items arrived damaged or leaking due to inadequate packaging. A few people mentioned experiencing frustration when trying to resolve these problems or communicate with customer support about missing items. Other customers noted occasional discrepancies, such as receiving unexpected scents or dealing with minor communication hurdles.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that the items are very well made and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are excellent and perfectly suited... See more

Delivery service

People report positive experiences with delivery service, highlighting consistently speedy and efficient... See more

Service

Users describe positive interactions with service, highlighting a consistent and seamless experience across... See more

Order

Clients share positive opinions on order, highlighting smooth and straightforward experiences. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Use this company quite frequently, still on my candle journey lots of testing wax’ wicks & fragrances it’s a long process. What I love about this company is that they do tutorials on different size c... See more

Company replied

Rated 5 out of 5 stars

My first batch of candle vessels came smashed and scratched likely to be from Royal Mail. I immediately contacted London Luxury Suppliers & they replaced the whole batch (they were all ruined) and shi... See more

Company replied

Rated 5 out of 5 stars

I have used this company quite a few times for my business and always found their delivery so speedy and efficient. The extra little bits of customer service (like a little wax melt included) adds a... See more

Company replied

Rated 5 out of 5 stars

Ordered the circus jar in emerald green. Arrived promptly and item quality is excellent and looked exactly as displayed on website. Lovely deep rich colour and very happy with purchase.

Company replied



Company details

  1. #55 of 98 best companies in Candle shop
  2. #8 of 18 best companies in Glassware Shop
  3. #4 of 5 best companies in Glassware wholesaler
  4. #21 of 37 best companies in Packaging Supply Shop
  5. #6 of 8 best companies in Wax & Paraffin Supplier

Written by the company

London Luxury Candle Supplies your official Luxury Candle and Wax Melt Making Supplies wholesaler, stocking a premium range of Candle vessels, diffuser bottles, premium waxes, accessories and fragrance oils. London Luxury Candle Supplies is focused on delivering on our promises and giving you the tools to build your very own Luxury Home Fragrance brand


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

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Replied to 76% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,342)

457 reviews in the last 12 months

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Rated 2 out of 5 stars

Beautiful fragrance, but I had an issue with my 1 kg bottle

I don't normally leave reviews, but I wanted to leave some constructive feedback because I really do love this fragrance.

I originally purchased two 50 g bottles of Black Vanilla & Oud and made 3 vouge candles using the fragrance from both 50 g bottles. The cold throw was absolutely amazing, and even after a week and a half the candle is still very strong and smells just as it did when I first poured it.I burned the second candle from the 50g bottle on Thursday of last week , wow did it and still does smell amazing I had to test it as I test every candle before selling them. I was so impressed with it that I decided to purchase the 1,000 g bottle.

Unfortunately, when the 1 kg bottle arrived, the cap appeared to have come loose during transit, even though the plastic seal around the cap was still intact. The bottle had been placed inside a plastic bag, which thankfully contained the spill I'm assuming you do this during shipment put them fragrance bottles in plastic bags. A considerable amount of fragrance had leaked into the bag. I estimate that I lost approximately 60 g as I wasn't able to recover all of it, as some spilled into the box and was absorbed by the box as the plastic bag wasn't sealed all the way closed.

I also noticed something I thought was worth mentioning. I made another two Vouge Jar candles using the Black Vanilla & Oud from the new 1 kg bottle, using the same wax, jar and fragrance load as the first candles. However, the cold throw of the second candle is noticeably softer than the candle I made from the 50 g bottles. The original candles are still very strong, whereas the new ones don't have the same level of cold throw at all.

I appreciate that there may be different reasons for this, and I'm not saying that there is definitely a problem with the larger bottle. I'm simply sharing what I've observed because the performance of the 50 g fragrance bottles were the reason I decided to purchase the larger size in the first place.

The fragrance itself is beautiful and I absolutely love the scent, which is why I was so excited to buy the 1 kg bottle. I just wanted to mention these issues as constructive feedback, particularly the leakage and the difference I've noticed between the two bottles.

1 September 2026
Rated 5 out of 5 stars

Brilliant service, fantastic product range

I've been using London Luxury Candle Supplies for a while now and they're brilliant! The whole team is really friendly and helpful, and their product range is fantastic. I've bought various candle and diffuser materials, including customised candle jars and diffuser bottles. They're perfect, exactly how I wanted my brand to look! An extra bonus for me is that I live close by so I can just pop over to pick my orders up. The warehouse staff are lovely and always help carry the order to my car. I honestly love working with London Luxury Candle Supplies!

21 August 2026
Rated 5 out of 5 stars

Candle business

I want to start a candle business, so I’m planning to order the kit with the wax melter. I really love their products, including their oils. If my business goes well, I would love to use them as my supplier.

27 August 2026
Rated 5 out of 5 stars

Quality Wax, Wherever I Am!

I’m based in Australia but purchased this wax as I’ll be in London soon and I couldn’t be happier with the service. It was delivered to my UK address within just three days, which was incredibly impressive.

I can’t wait to get making and create beautiful candles using the same quality wax I use back home in Australia.

25 August 2026
Rated 5 out of 5 stars

My order ca.e quicker than expected

My order ca.e quicker than expected, the items were very well packed. I found so many items for my husbands candle making so he was very delighted by this big box of goodies when it turned up. The items are very good quality and I will definitely be ordering from you guys again. There's so much choice on the website its a great place to browse but beware, you could spend more than planned ,like I did.

25 August 2026
Rated 5 out of 5 stars

I am based in Northern Island and so…

I am based in Northern Island and so far London Luxury candle supplies has been the best company I’ve ordered from. I am really impressed with the whole experience. Excellent customer service fast delivery and great quality product. One of the biggest reason I keep shopping with them is the reasonable shipping cost to Northern Ireland. Shipping can be very expense when ordering candle supplies, so it make a huge difference to find a company that offers affordable shipping while steel delivering quickly. Everything has arrived well packed and on time and the products have been exactly what I expected. I am very happy with my experience and will definitely continue ordering from them!Highly recommended!

23 August 2026
London Luxury Candle Supplies logo

Reply from London Luxury Candle Supplies

What a great review!! Thank you so much and we look forward to continue working with you in the future :)

Rated 5 out of 5 stars

Great products and services

Great products and services - I rate a business on how well they handle things when they go wrong - and LCS’s customer service is friendly and efficient and they get things sorted without a fuss - 5*

15 August 2026
London Luxury Candle Supplies logo

Reply from London Luxury Candle Supplies

Thank you so much Sam! Reviews like this make our day and we're so pleased we could help :)

Rated 5 out of 5 stars

Fantastic experience

Fantastic experience

24 August 2026
Unprompted review
London Luxury Candle Supplies logo

Reply from London Luxury Candle Supplies

We're so glad you've had a great experience with us! Thank you for taking the time to review :)

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