I did not sign up for any membership but I received a message that this website tried to use my card for a monthly fee. Thankfully my card was blocked automatically.
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whenever i’m in need of a beauty product or self care product, i always purchase them from LuxPlus because it delivers in just 2-3 days and their prices are very reasonable plus affordable. Your pac... See more
Company replied
Firstly, the pump of the eye cream cannot work, I pressed the pump many times and tried several ways but none of eye cream can be squeezed out, it can't be used at all. Secondly, the day face crea... See more
Company replied
Luxplus is the perfect choice for me looking for quality products at a good price. Their range is always impressive and I always find what I need. With their membership, I have access to better pric... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.6
Average
27k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I did not sign up for any membership…
I did not sign up for any membership but I received a message that this website tried to use my card for a monthly fee. Thankfully my card was blocked automatically.
23 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought one of their products and paid…
I bought one of their products and paid the amount. Then they deduct me for 99kr every month. Beware everyone!
16 July 2026
Unprompted review
Reply from Luxplus Sverige
Hi,
Thank you for taking the time to share your feedback. We're very sorry to hear that this has been your experience and understand why it has caused frustration. 💗
We would like to clarify that Luxplus is a membership-based store. When signing up, all new members receive a free trial period, after which the membership automatically renews at 99 DKK per month unless it is cancelled before the trial ends. This information is presented during the sign-up process and must be accepted before an order can be completed. ✨
We would very much like to investigate your specific case. Therefore, we have sent you a request via Trustpilot for your contact details so we can locate your account and take a closer look at what happened. 🌸
We hope to hear from you soon so we can assist you further. 💖
Best,
Wilde, Luxplus
I did not sign up for a membership but…
I did not sign up for a membership but this website signed me up for a monthly fee, and took autogiro without my consent. This is deceitful business practice.
14 July 2026
Unprompted review
Reply from Luxplus Sverige
Hi Tracy,
Thank you for sharing your feedback with us.
We’re truly sorry to hear that the membership came as a surprise, and we completely understand why this situation feels frustrating. 💗 It is never our intention for anyone to feel misled when shopping with us.
We always strive to be transparent about our membership, which is why information about it is displayed throughout the purchase process:
• Next to our products
• In the shopping cart
• In the membership terms and conditions, which must be accepted before completing a purchase
• In the order confirmation sent after the order is placed
It is not possible to activate a membership without purchasing at member prices and actively accepting the membership terms during checkout. Customers who do not wish to become members can choose to shop at the normal price without a subscription.
That said, we sincerely regret that the membership was unexpected in your case. To better understand what happened and review your situation more closely, we have sent you a separate request for some additional information. Once we receive your reply, we will be happy to investigate the matter further and assist you as best we can. ✨
Thank you for your patience, and we look forward to hearing from you.
Kind regards,
Luxplus, Wilde
Very good webstore with good price
They have good pricing & their delivery is very fast. So satisfied with my shopping.
27 June 2026
Reply from Luxplus Sverige
Hi Marvam
Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐
We truly appreciate you taking the time to share your experience with us. 😊 It’s fantastic to hear that you were happy with both our competitive prices and our fast delivery. 🚚💨
Providing great value and a smooth shopping experience is always our goal, so knowing that we met your expectations means a lot to our team. 💙
Thank you once again for your kind words and for choosing to shop with us. We look forward to welcoming you back for your next order! 🛍️✨
Best regards Anna from Luxplus
Reply from Luxplus Sverige
Hello Amara
Thank you very much for your kind review! 🙏
We’re happy to hear that you are satisfied with the fast delivery and your overall experience. 📦✨ That is exactly what we aim to provide every day.
We truly appreciate you taking the time to share your feedback, and we look forward to welcoming you back at Luxplus again soon! 😊
Kind regards Anna
Team Luxplus
The company is doing perfectly well
The company is doing perfectly well. It is very fast in delivery.
Highly appreciated.
23 June 2026
Reply from Luxplus Sverige
Hello Muno
Thank you very much for your kind review! 🙏
We’re really pleased to hear that you are satisfied with our service and that you experience fast delivery. 📦✨ That is exactly what we strive for every day.
Your positive feedback means a lot to us and is greatly appreciated by the whole team. It motivates us to keep maintaining a high level of service and reliability.
We look forward to serving you again at Luxplus soon! 😊
Kind regards Anna
Team Luxplus
Fast delivery , great products
9 June 2026
Reply from Luxplus Sverige
Hi Luli
Thank you for your wonderful review! 💖
We're delighted to hear that you were happy with both the delivery speed and the quality of our products. ✨ Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
We look forward to helping you discover more beauty favorites soon! 💕
Best reagrds,
Mia - Team Luxplus
Reply from Luxplus Sverige
Hi Anastasiia,
Thank you so much for your wonderful review! 💖🌸
We’re delighted to hear that you’re happy with the product. Knowing that our customers have a great experience means the world to us, and your kind feedback truly brightens our day. 💕✨
Thank you for taking the time to share your thoughts. We look forward to serving you again in the future! 🌷😊
Warm regards,
Wilde, Luxplus
Reply from Luxplus Sverige
Hi Namrata,
Thank you for your review! 😊
We're delighted to hear that everything was as expected and that your experience met your expectations. Your feedback means a lot to us and motivates us to continue providing great products and service.
We appreciate your support and look forward to serving you again in the future! 💙
Best,
Wilde
I got enrolled in some monthly…
I got enrolled in some monthly subscription service without even approving anything, charging 89 SEK every month! What the hell is this nonsense?! I request immediate refund for the subscription charge!
25 May 2026
Reply from Luxplus Sverige
Hi Inguss,
We’re very sorry to hear about your experience and understand that this situation feels frustrating 💔
Luxplus offers optional member pricing on thousands of products, and when choosing the discounted member prices, a membership subscription is created. Information regarding the membership, trial period, and monthly fee is presented during the checkout process, in the membership terms that must be accepted before purchase, as well as in the order confirmation email 📄📧
We understand that this may still have come as an unexpected surprise, and we sincerely apologize for any confusion caused. We truly regret the frustration this situation has caused you.
We have now taken a closer look at your case and contacted you by email with a more detailed explanation regarding the membership and how it is connected to your purchase 💌
We look forward to hearing back from you and will gladly continue assisting you further 🌸
Best,
Luxplus, Wilde
Hidden fees for 4 years with ZERO email receipts. Avoid this subscription trap!
I am writing this to warn other consumers about Luxplus's highly deceptive subscription practices.
After making a single purchase in 2022, I was put on a recurring monthly membership fee of 89 kr. For FOUR CONSECUTIVE YEARS, Luxplus debited my account every single month without ever sending a single invoice, email receipt, or payment notification. By completely omitting monthly transaction receipts, they effectively concealed these ongoing charges from me.
As proof that I had no knowledge this was running, I have not logged into or used their website or services even once since 2022. I received absolutely zero benefit from this hidden membership.
When I discovered this and reached out to customer service to request a refund for this lack of transparency, an agent named Sofie flatly refused, refused to escalate the issue to a manager, and told me they were closing the ticket and would ignore all future emails from me.
Total lack of transparency and appalling customer service. I have initiated a formal card dispute (chargeback) through my bank for unauthorized/un-notified charges and have filed official reports with Konsumentverket (The Swedish Consumer Agency) and ARN. Stay far away from this company.
19 May 2026
Unprompted review
Reply from Luxplus Sverige
Hello Saad,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand how frustrating this situation must feel. 😔 It is never our intention for any customer to feel misled, and we take your concerns very seriously 💛
Luxplus is an online shop offering membership prices on thousands of products. When a purchase is made at a member price, a membership is created on the account, which includes a 30-day free trial period followed by a monthly fee of 89 SEK. Customers also always have the option to shop at regular prices without a membership.
We understand that this may not always be perceived as clearly as intended, and we sincerely regret that it came as a surprise in your case. However, we would like to clarify that information about the membership is presented at several stages during the checkout process, including:
– Next to each product
– In the shopping cart
– In the membership terms that must be accepted before completing the purchase
– In the order confirmation sent after purchase
It is not possible to complete a purchase at member prices without actively accepting the membership terms.
We also want to emphasize that we always strive for transparency and clarity in all our processes, and we are truly sorry that your experience did not reflect this.
Regarding refunds, we are unfortunately not able to issue reimbursements for memberships that have not been cancelled within the applicable period, in accordance with our terms and conditions. We do understand your frustration regarding this matter.
That said, we would still very much like to look into your case further and assist you. We have therefore sent you a request asking for additional details so we can review the matter more closely 📩 We kindly ask you to respond at your convenience so we can continue assisting you in the best possible way.
Thank you again for reaching out, and we hope to hear from you soon so we can help resolve this 💛
Best,
Wilde, Luxplus
Got scammed with membership
I purchased two products for my wife from them as gift and a membership was bundled into the purchase without me adding it. And I was charged 89kr for two months until I noticed it. This is as scammy as it can get! Ridiculous!
18 May 2026
Unprompted review
Reply from Luxplus Sverige
Hi Fardowsa,
Thank you for taking the time to share your experience with us 💬 We are truly sorry to hear that the membership came as an unexpected surprise and that this situation caused frustration for you 😔
At Luxplus, customers can choose between purchasing products at regular prices or at discounted member prices. When selecting the member prices, a Luxplus membership is connected to the account automatically, including a 30-day free trial followed by a monthly membership fee of 89 SEK unless cancelled.
We understand that subscriptions and memberships can sometimes be overlooked during checkout, which is why information about the membership is shown in several places before the order is completed. This includes next to the products, in the shopping cart, in the membership terms, and again in the order confirmation email.
That said, we sincerely regret that your experience left you feeling disappointed, as it is never our intention for any customer to feel misled 💙 Your feedback is very important to us and helps us continue improving both our communication and the overall customer experience 🙏
We have also sent you a request for additional information so that we can take a closer look at your case and review the matter further 🔍📩
Best,
Wilde, Luxplus
If you have any further questions or need assistance regarding your account or membership, our customer service team is always happy to help 😊
Kind regards,
Luxplus 🌸
Scam
As I see, many people complain about membership activation they never made. So luxplus knows about the problem and they don't do enything to fix it. That is not an error, that is deliberate. So, dear Luxplus, since you don’t reimburse people you scam I am going to report you to Konsumentverket and then probably sue you. I bought one product back in 2023 and since then you are charging me for something i never signed for. I have all the emails, especialy first one where you stuck your membership fee under my product order and hide it in wording and small leters nobody read. Have a good day.
16 May 2026
Unprompted review
Reply from Luxplus Sverige
Hi Vladimir,
Thank you for taking the time to share your experience with us 💛
We are truly sorry to hear that you feel frustrated and disappointed regarding your membership. We completely understand how upsetting it can feel when something comes as an unexpected surprise, and we sincerely apologize for the inconvenience this situation has caused you.
Luxplus is an online store that offers special discounted member prices on thousands of products. When shopping at member prices, a Luxplus membership is created, including a 30-day free trial period, after which the membership renews monthly unless cancelled. Customers also always have the option to shop at regular prices without a membership.
We understand your concerns, and we want to assure you that it is never our intention for any customer to feel misled. Information regarding the membership is presented throughout the purchase process, including next to products, in the cart, in the membership terms that must be accepted before completing the purchase, and in the order confirmation email.
Memberships and subscriptions can always be managed through your account, where payment methods and membership details can also be updated.
We truly appreciate your feedback, as it helps us improve the experience for all our customers 🙏
We have now sent you a request asking for some additional information so that we can take a closer look at your case.
We look forward to your reply 💌
Best,
Luxplus, Wilde
Great club!
You goto be a member to have such acess with great price range and excellent delivery✨
6 May 2026
Reply from Luxplus Sverige
Hi Juridah,
Thank you so much for your amazing review! ✨
We’re very happy to hear that you enjoyed our great prices and fast delivery 🚚💙
Our goal is always to provide the best possible experience for our members, and your feedback truly means a lot to us 🌟😊
Thank you for your support and welcome back anytime! ✨
Best regards,
Wilde, Luxplus
They really hide that subscription…
They really hide that subscription button when you do a simple transaction... You can't delete your account, you can't change your email address, they don't ask for approval to store your payment credential. It's really unethical. Avoid this company.
13 May 2026
Unprompted review
Reply from Luxplus Sverige
Hi Gergö
Thank you for sharing your feedback. We are very sorry to hear that the membership came as a surprise to you, as this is of course never the experience we want our customers to have 💔
We have contacted you directly by email and sent you a more detailed explanation regarding how the membership works, as well as followed up carefully on the requests and concerns you raised.
You are more than welcome to reply to us there if you have any further questions or if there is anything else we can help you with 💛
Best,
Wilde, Luxplus
Vilseledande medlemskap — många kunder verkar ha drabbats
Be very careful when ordering from Luxplus.
What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow strongly pushes you into the membership price, and it’s easy to miss that you’re signing up for recurring charges.
I only realised after 5 months that I was being charged (they hide behind Klarna and get their payments in advance) then refuse to resolve it, insisting I had accepted a contract and had to make one last payment before cancelling.
This doesn’t feel like an honest or fair way to treat customers, especially when many people clearly didn’t understand they were signing up.
Judging by the number of similar reviews, this is not a one-off. Read everything very carefully or avoid altogether.
1 December 2025
Unprompted review
Reply from Luxplus Sverige
Hi Arron😊
Thank you for your review.
We would like to clarify that membership is only created when it is actively accepted during checkout. At that point, it is clearly stated that this is an ongoing membership at 89 DKK/month, which provides access to member prices and benefits. It requires an active confirmation before it can be completed.
We are of course sorry that your experience feels different, but we do not recognise the description that the membership would be hidden or unclear in the purchase flow. We continuously work to ensure that all information is presented as clearly and transparently as possible for all customers.
If you are referring to a specific order or case, please feel free to share the order number or additional details here so we can look into it further and ensure everything has been handled correctly. 😊
Kind regards Anna
Team 🚀
Reply from Luxplus Sverige
Hi Kateryna,
Thank you so much for your lovely review 💖
We’re so happy to hear that you enjoy being a LuxPlus member and that you consistently find great deals with us 🛍️✨
That’s exactly what we aim to provide, more value and great savings for our members every time you shop 💕
We truly appreciate your support and look forward to continuing to bring you even more great offers in the future 💗
Best regards,
Mia - Team Luxplus
Reply from Luxplus Sverige
Hi Marcela,
Thank you so much for your kind words 🥰💖 we’re so happy to hear that you find it easy to discover great products with us ✨😊 that truly means a lot! We look forward to welcoming you back again soon 🌟🙏
Best regards,
Wilde, Luxplus
“This is one of the worst experiences…
“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back.
They also continue charging me 89 SEK monthly and make it very difficult to cancel the membership. Customer support is completely unresponsive.
I strongly advise others to avoid Luxplus.”
1 March 2026
Unprompted review
Reply from Luxplus Sverige
Hi Mustaf,
We’re very sorry to hear that you’re not satisfied with your experience at Luxplus. This is certainly not the experience we want our customers to have.
The membership is completely optional and needs to be actively accepted in order to be activated. If you prefer not to have a membership, you can always shop with us at regular prices without joining.
We would, of course, like to take a closer look at your case, as you should absolutely receive your refund for the returned items. We have sent you a request for your email address and order number so that we can assist you further with this matter.
We look forward to your reply.
Best regards,
Wilde,Luxplus
Very Misleading and Not Safe
If you have ever used luxplus.se, I strongly recommend checking your card charges. Due to the platform’s confusing and overloaded design, it is very easy to end up signed up for an unwanted membership costing 89 SEK per month for discounts you may never even use.
I also noticed that the total price of the items in my cart did not match the amount they asked me to pay - unsurprisingly, not in my favor.
Maybe they will improve these issues in the future and make the experience safer for users. For now, I would strongly advise avoiding this service or being extremely cautious. I wasted a lot of time filling my cart, then had to recalculate the prices, and finally discovered a membership I never wanted. After this, I simply will not shop with Luxplus again, it does just not feel safe.
7 April 2026
Unprompted review
Reply from Luxplus Sverige
Hi Hanna,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback 💛
At Luxplus, customers can shop at two different price levels. We offer a membership price for those who choose to become members or are already members with us. The membership is free for the first 30 days, after which it costs 89 SEK per month. This information is displayed throughout our website – on the homepage, next to each product, in the cart, and in the membership terms, which must be accepted when signing up.
That said, we are genuinely sorry if this was not clear in your case and that the membership came as a surprise. This is absolutely not the experience we want our customers to have.
Regarding the pricing discrepancy you mentioned, we would really like to take a closer look at your specific case. We have reached out to request more information from you so we can investigate this further.
Thank you again for sharing your experience – your feedback is very important to us, and we will take it with us as we continue to improve. We look forward to hearing from you and resolving this matter 🙏
Kind regards,
Wilde, Luxplus
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