Legal Answers Reviews 

17,953
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 7,440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and helpfulness, providing clear, detailed advice. Many highlight the excellent service, noting quick responses and an efficient user experience that makes complex legal matters understandable. Reviewers often feel heard and well-guided, appreciating straightforward explanations and effective issue resolution. However, some customers noted concerns regarding interaction authenticity, with a few feeling responses were too quick to be from a real person or that phone call responses were automatic.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals like a staff member... See more

Customer service

Reviewers highlight positive aspects of customer service, with many customers reporting that advisors were... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick and... See more

Service

Customers had positive experiences with service, often describing it as excellent, fast, and highly... See more

User experience

Users describe positive interactions with the user experience, finding it helpful and easy to use, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I did not trust I would get help because I wanted a phone call but realised that it was expensive and resorted back to a chat. The chat I think is the best because I could go through the adv... See more

Rated 5 out of 5 stars

I am trying to support my busy son and Legal Answers listened to me. Other organizations ask to speak with him and will not tolerate his mother calling on his behalf. Good, clear answers were given an... See more

Rated 5 out of 5 stars

I was very satisfied with Christopher and all his help and advice today. I feel I can now move forward with a lot more of an understanding about the process. Excellent service and advice. Would defin... See more

Rated 5 out of 5 stars

I was connected quickly to provide some information which I had laid out beforehand and included it in my original approach. Then I was given the choice of chat or call (see note below). In the end I... See more


Company details

  1. Legal Services
  2. Information Services
  3. Lawyer

About Legal Answers

Written by the company

Legal Answers is a platform where you can receive one-on-one legal consultations from lawyers anytime, day or night.

We make it easy and speedy to get answers to your legal questions – literally any time of day or night. Licensed lawyers are on standby 24/7 to chat with you instantly, so you never have to wait for help.

⚡ Lightning-Fast Responses: Get detailed answers in minutes.

🕒 Always Available: Our lawyers are online 24/7, so you can seek answers any time (day or night) without delays.

👩‍⚖️ Verified Legal Experts: Chat with experienced, licensed lawyers across all practice areas. We vet all experts to ensure you get trusted, high-quality answers.

🔒 Secure & Confidential: All inquiries and chats are handled with strict privacy and security. Your personal information is protected at every step.

💬 Easy, Unlimited Use: One subscription covers unlimited questions – ask as many legal questions as you need to resolve your issues.

Need help now?

Our friendly Customer Care team is standing by to assist: 📧 help@legalanswers.com | 📞 1-833-440-0949


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(17,953)

7,039 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi I'm sorry I know this is not the…

Hi I'm sorry I know this is not the place I post to vent but it says legal help and I really don't have the funds to hire no lawyer but I do need some advice there's hundreds and thousands of casinos that's posted on platforms like Facebook Messenger and also in the Play store that have all these casinos that I know that don't have casino license especially on messenger and Facebook these people make all these casinos and and profit and benefit and have no money to pay out winnings if someone won I have been scammed out of mini deposits from these casinos that's posted on Facebook and messenger in Facebook seems to do nothing about it I guess that benefits out of it too because I don't see why what they let these people do this to subscribers it's sad it's been happening not to say for now about 8 months to a year and it's getting worse people are creating these fake casinos like creating a thought and they offer these $10 $20 fees free play and if you win they say you can redeem it which is a big lie after you say you want to redeem they say you got them now deposit and that's how it go on and on and on that's how they do that stay scam they get you to play they free play which they also benefit out of and and the slots win but they never once I was able to play with the free play as they offered I always ask about is that redeemable they say yes I have never once was able to redeem and my question is where do the money go afterwards because I'm not going to deposit because they say the money is redemptible and then it's free play if it's free while you're charging me to get it but I just need someone that understands the legal rights of the world are the legal rights of gambling however there goes get some advice on what can be done I wish someone can go on Facebook or messenger and look at all these dog on casinos that people have created and they they are benefiting by offering these playthroughs play play through play money and they don't have no conscious about what it does to players that are addicted to online gamblers it's not fair can someone please give me some advice what can be done to take these casinos down off these platforms or can someone go look into it please thank you and there's one that's really really upsetting to me because I had literally won $46,000 with a free play I was told to deposit I deposit $40.46,000 disappeared after I deposit the $40 I play with the $40 I lost within 5 minutes but mind you when I was playing with the dollar free play I hit for $46,000 over the last three days that I was playing it took me 3 days and 8 hours to win the 46,000 that I won with a what they $10 free play they gave me but mind you when I deposit my $40 I lost within 5 minutes less than 5 minutes I lost and that's my fair please help I have screenshots I have my my receipts please help the online customer is named BULL7A casino and can find it on messenger BULL7A casino they even erased my account but I have many screenshots you don't have to help me just go look into it yourself just go look and accept one of the the 10-dollar replays and and play an experience yourself and you'll see what I'm talking about please

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Title

Title: SCAM! Unauthorized subscription and terrible customer service!Review:This company is a complete scam. I signed up only to ask a one-time question, but they automatically enrolled me into a recurring monthly subscription without my explicit consent. I have never used their ongoing services.When I found out and demanded a full refund of the £25.00 they stole from my account, their customer support was extremely unhelpful and only offered to return half of the money (£12.50). This is completely illegal and unacceptable. Avoid this website at all costs, they trap you into hidden fees! I am taking this case to PayPal and my bank for a full chargeback.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware of payments

Out of date AI slop advice and while they said it was a one off payment, they turned it into a subscription which cost me significantly more than the original 1 off. Scammer behaviour.

29 April 2026
Unprompted review
Rated 1 out of 5 stars

DISGUSTED!!!

I called there once back in November 2025 to just ask a question. I never thought I would be charged $49.95
I every month since then. I have spoken to four people since early April asking to cancel the “account” I never knew I had. They’re still charging me every month. My recommendation is to never call legalanswers.com for any help whatsoever. I’m retired and on a fixed income and I never expected this. I am totally disgusted.

27 May 2026
Unprompted review
Legal Answers logo

Reply from Legal Answers

Hello Robyn,

We understand your concern regarding the continued charges and the cancellation requests you mentioned. We would like to review the activity associated with your account and examine the communication history in more detail.

Please share the email address or phone number linked to your account so we can locate your profile and look into this further.

Best regards,
Laura, Legal Answers Support
billing@legalanswers.com or +1 833 440 0949

Rated 1 out of 5 stars

Scam

Scam, paid 5$ got answers from a AI bot, never talked to real person, feels like entore website built for this scam purpose to use AI to trick people into paying. Then noticed they started charging 35$, but i did not agree on anything!! Be aware of this scam website! Put the owners in the prison!

15 May 2026
Unprompted review
Legal Answers logo

Reply from Legal Answers

Hello Aleksandrs,

We appreciate you sharing your concerns. We would like to review the interaction and the charges mentioned in your review to better understand the situation.

Please send us the email address linked to your account along with any relevant details so we can locate your profile and examine this further.

Best regards,
Laura, Legal Answers Support
billing@legalanswers.com or +1 833 440 0949

Rated 1 out of 5 stars

Automated responses

Automated responses, clearly AI. I have not learned anything new I already didn't know from my own AI. They don't even use British English spelling. I really needed ahuman touch to get a human perspective on my problem. You are also automatically signed up to a subscription - so gotta beware of that.
I just did a Google image search and it turns out that the ''real'' human Christopher Matthams also works in a company in Malta - there would be nothing wrong with that if the Malta guy's name wasn't Noah Farrugia. I was assured by Christopher today that he's a real person. Yeah, right! So....isn't lying illegal?

2 May 2026
Unprompted review
Legal Answers logo

Reply from Legal Answers

Hello,

Thank you for sharing your concerns. We would like to review the interaction you described and check the details of your consultation and account activity.

Please provide the email address you used along with any relevant information so we can locate your account and examine this further.

Best regards,
Laura, Legal Answers Support
billing@legalanswers.com or +1 833 440 0949

Rated 1 out of 5 stars

do not trust

do not trust. they answe£r one query for me quoting £5 and have subsequantly taken from my card £2 x£35. Never agreed to sign up for that and recieved no further advice so paying for nothing. Do not trust. They have sent a generic response below but i already gave them all that and they offered to reund £15 so i am having to go through my bank

1 May 2026
Unprompted review
Legal Answers logo

Reply from Legal Answers

Hello Andrew,

We understand your concern regarding the charges and would like to review the details of your account. Checking the activity will help clarify how these payments were applied.

Please share the email address you used along with any additional information so we can locate your account and look into this for you.

Best regards,
Laura, Legal Answers Support
billing@legalanswers.com or +1 833 440 0949

Rated 1 out of 5 stars

This is wonky

This is wonky, and I don't trust this company any more. I talked to one person who refused and completeley dodged being asked if they are a lawyer after unprofessionalism. I sent a compaint to someone at the BAR Association, and the government facilities never do anything, and they won't even look into it. So ther e is no protection, and when I called to complain, the represenative hardly spoke english.

30 April 2026
Unprompted review
Legal Answers logo

Reply from Legal Answers

Hello,

We appreciate you taking the time to describe your concerns. We’d like to look into the communication you mentioned and review the details of your case.

Kindly send us your email address and any additional information so we can identify your account and follow up accordingly.

Best regards,
Laura, Legal Answers Support
billing@legalanswers.com or +1 833 440 0949

Rated 5 out of 5 stars

A great resource

My chat with attorney Matthams was not only very informative but reassuring. Responses were quick and easy to understand and attorney Matthams was kind and understanding. I’ve been looking for a resource like this for a year and I’m so glad to have finally found it!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Support

Understanding more of my issue i have
Been Giving information on way I am able to understand it

Christopher is a credit to you all
Thank you again

30 April 2026
Unprompted review

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