LaserPecker Reviews 

Our LP4 laser suddenly stopped working after 18 mos.
We contacted Support to see if there was a repair option and after some technical review, they agreed to replace the head unit at no cost.
Sky and the Support Team went beyond expectations to resolve our issues!

Ordered a LP Feb 28th 2026, an as of writing this May 7th 2006 i still have not received my unit. Almost 0 contact, no updating, empty apologies, terribe customer service, the unit was sitting in UPS delivery center 10 days before I checked, to see what was going on, no one could provide me with update tell me if brokerage fees had been paid, or where or how to pay them myself
I Highly advise against purchasing directly from them, online support has 24 hr turnaround for responses. An they know nothing but will hand you an empty apology.
Its literally, if you wait, its ok, you didn't get? Oh just wait longer...

I contacted Customer Support to make an enquiry about payment options in the UK. Camille replied in no time at all , apologising for confusion over 1 particular option that was available in the US but not in the UK. She was super helpful in laying out all the options available to my wife and I, and my wife was able to complete the purchase.
Camille was brilliant! Super knowledgeable, extremely polite and most of all, she succeeded in helping us to complete our purchase, so thank you Camille. You are a star !!

Purchased LaserPecker LP4 and LP5 models.
Both great products and very easy to use !
Customer service is great and very responsive!
Thank you !

WARNING TO ALL WHO WANT TO SHOP AT LASERPECKER

I ordered my package at Laserpecker on 6/3 on the European side. Because there was supposed to be fast delivery and no duty/tax. After a lot of delays, LaserPecker chose to send it from China, despite me explaining that they would add tax and duty. Which they promised to pay....
1/4 The package is finally sent with UPS. On 16/4 I was told to pay 36 Euros in tax. I pay them and contact LaserPecker, the answer is that they will pay.... but later, not now.
UPS promises delivery on 17/4 in Denmark. I then sit at home and wait 5 hours for the package. Since it doesn't come, I contact UPS.
Now the package has disappeared, and they won't clean it up either. Nor will they refund the tax.

So now I have written to LaserPecker ..... and am waiting for a response.

I have cancelled the transaction and want all my money back, including the tax paid.

If only they had done as they promise on their site, shipped from a German warehouse and not messed it up so terribly.

So before you buy from LaserPecker ....think is it really worth it. THE ANSWER is NO.

Unfortunatly my LP4 arrived with a faulty power adapter. However, customer service rep Iris was so very helpful and shipped me a bew one super fast. I got it very quickly which I appreciate so much as this machine is a money maker. this is my 2nd laser from laserpecker and I love the product so far!

I had an issue and sent a request for assistance, had a great response from tech support and resolved the issue very quickly.

Had trouble connecting to laptop, bit finally fix. I'm still practicing it's only been 2 days with laser. Did 2 key chains and came out lovely. Need to try again the wood not too happy how it prints. Also need to practice the tumblers but so far, I'll give a 5-star cuz it was not hard to set up and I like it!

Kita quickly sent me the delivery note and receipt I requested. I appreciate it.

Well recommended, for wood turners, which I am.
Started using it and testing the functions. So far so good no issues at all. Quick and easy to learn from the App.

The best customer service. super responsive and very helpful

I Had a shipping issue for some air purifier filters thanks to UPS not delivering my package and never calling me for the lost package claim, but LaserPecker fixed it fast. I was assisted by LIN, who was patient, helpful, and great to work with the whole time. I love LaserPecker products and the company and I am very satisfied with the lost item shipping support. I appreciate them taking care of me and replacing the missing filters.

I purchased the LP one pro a couple months ago. The machine started to have a glitch in Would miss spots while engraving. I contacted Customer Service to get a replacement. The machine was still covered under warranty. Customer Service is overseas so it took over a day to get a response for every message sent. after two weeks of back-and-forth, They are still refusing to send me a replacement or a refund. one of the worst Customer Service experiences I’ve ever dealt with.

Overall Profesional and issue was resolved. But very slow process of a few weeks.

I'm very pleased with the speed with wich i received the answers despite the time zone difference.
Iris from LaserPecker Support Team guided my through all problems i encountered with promptness and professionalism

Ordered almost a month ago and was told it would be delivered in 10-15 days, but when I checked the tracking link again two weeks later, it said my product was at the shipper's warehouse. I reached out to see if there was an updated delivery date, but they just told me they would urge the shipper to ship my item, which seemed strange.. shouldn't it just get shipped if it's there? I checked back a couple days later and the link still said it was at the shipper's warehouse, so I reached out to support again asking if there was an updated delivery date yet. They then told me that they were having "severe stock shortages" and were arranging to have it shipped. Again, strange. I asked for an updated delivery date a couple more times, but support kept replying in the middle of the night saying they're having inventory issues and that my order hasn't been shipped. Last email I received said they would not be able to ship it at all and just offered me a refund. There goes a month of waiting for nothing..

It was an important purchase for the new business. I'm excited because I can do a lot of things.
Camille responded to the dedication of support for obtaining receipts. Thank you, Camille.