WARNING TO ALL WHO WANT TO SHOP AT…
WARNING TO ALL WHO WANT TO SHOP AT LASERPECKER
I ordered my package at Laserpecker on 6/3 on the European side. Because there was supposed to be fast delivery and no duty/tax. After a lot of delays, LaserPecker chose to send it from China, despite me explaining that they would add tax and duty. Which they promised to pay....
1/4 The package is finally sent with UPS. On 16/4 I was told to pay 36 Euros in tax. I pay them and contact LaserPecker, the answer is that they will pay.... but later, not now.
UPS promises delivery on 17/4 in Denmark. I then sit at home and wait 5 hours for the package. Since it doesn't come, I contact UPS.
Now the package has disappeared, and they won't clean it up either. Nor will they refund the tax.
So now I have written to LaserPecker ..... and am waiting for a response.
I have cancelled the transaction and want all my money back, including the tax paid.
If only they had done as they promise on their site, shipped from a German warehouse and not messed it up so terribly.
So before you buy from LaserPecker ....think is it really worth it. THE ANSWER is NO.
Reply from LaserPecker
Dear Customer,
We are truly sorry for the long delays, delivery complications and frustration you experienced with your March 6th order for the European market. We deeply regret that we did not ship from the German warehouse as expected, leading to unexpected customs charges, a lengthy wait for your UPS delivery and the stress of a lost‑in‑transit scare.
We would like to clarify that we have since processed the full refund for the customs tax you paid, alongside a partial refund as compensation for the significant time and inconvenience this incident caused. We are glad that you finally successfully received and signed for your package.
We acknowledge we fell short of our advertised service standard on this occasion. Your feedback is very valuable to us and we are working hard to improve our European warehouse fulfilment to prevent similar issues for future customers.
Thank you for your patience throughout this whole process.
Sincerely,
LaserPecker Support Team