Outdoor and Country (www.outdoorandcountry.co.uk) Reviews 

One star is too much. Order placed last Monday. I advised was needed for the weekend. They told me I had to pay an extra £5 for speedy delivery. I declined. Item posted last wed 48 hour postage… still no item has taken for me to chase them and they ‘are looking into it and will be in touch in a matter of days ‘ horrendous customer service don’t waste your money.

Ordering and delivery was easy. I ordered the same jacket in 2 sizes to check for fit. I wanted to keep one and return the other. When I went to the returns page it seemed there was only a drop off option via Royal Mail or some other parcel locker. Inconvenient. Nearest Post Office is quite a distance from me. Most retailers provide courier collection for returns. Then when I looked closer, underneath it said the reference number on the downloadable returns label would enable collection to be booked with Royal Mail, and that it would be an "AB" reference number. There was no "AB"reference number anywhere on the label. I've ended up booking the return with Royal Mail at my own expense because I didn't knowingly sign up for the massive faff of having to drive a long distance to drop it off. If I'd known, I'd have bought the jacket from a different retailer with a courier collection policy, it's stocked in many places. Hopefully obtaining the refund for the superfluous jacket will be easier than despatching it back to retailer has been.

Great service and quality. I want to thank Jack, the customer service staff, to solve my issue on delivery.

I recently purchased online and part of my order was missing. The courier delivered to another person. Once I got the package, part of my order was missing. This company has declined to send me a replacement or even investigate why my order was handed to someone else, only that it is still a safe place however I did not request this if I wasn’t at home. This company has failed to investigate and I am now out of pocket with the monies paid for my order and the item. All
I wanted was my full order. Do not purchase online from this company. They are fraudulent and hang you out to dry.

I purchased a pair of Passenger sandals just over a year ago. The sole has delaminated after reasonable use but just falls outside the 1 year warranty. However I regard the item as being unsatisfactory as they haven’t remained durable for a reasonable amount of time. Outdoor and Country do not agree with this and offer no solution. I remain disappointed.

Update: this was my response from Passenger - no mention of the warranty.
“As your payment and consumer contract is with Outdoor and Country, it is their responsibility to either refund you or provide a replacement in this instance. It is your right as a consumer. As no payment was made with us we are not able to offer a refund or a replacement.” In addition the retailer told me that if I’d spent closer to £300, I might have had a reasonable claim but because these were only £31.96, I effectively don’t. I don’t think my claim should be forfeited just because it wasn’t expensive!

Even when things didn’t go according to plan, the company, and especially Lucy, were easy to get hold of, quick to respond and generous in their solution.

Can't fault the product! Nice quality at a reasonable price. I'll probably order again. But if I do, I'll need to see a faster delivery next time. Item took way too long to arrive!

Customer service is second to none.
Staff will walk through orders and when i once had a return,Lucy, was amazing, sent label, reordered correct size/my fault.... i buy Barbour, prices are comparable.. its the service that sets this company apart. 5 stars.

My order arrived in record time, packed well. Sadly the garment I ordered was too big but doing a return was so easy once I had spoken to a staff member. They are so helpful and friendly. I just wish they had a shop in North/West Yorkshire within 20miles of where I live. I definitely will use this shop again as the choice of brands/styles is superior to many other shops that sell similar country clothing.

Have used Outdoor and Country a number of times, always online and been very impressed with the price and quality of products. Dispatch and Delivery has always been spot on. On the most recent occasion it was necessary to contact customer services. The service was excellent. Acknowledged my issue and apologised immediately. Rectified the problem very satisfactorily. Great pro active customer care. No hesitation in recommending.

great business great service!

I bought some Barbour wellies for my husband for Christmas. Unfortunately they split just above the sole. I contacted outdoor and country on Tuesday 19th may who sent me a link to return them free of charge to myself. And by Wednesday they had dispatched a replacement pair which are being delivered later today.
I was truly impressed by the curtesy and speed of customer service. Not something you see much of these days. I shall most definitely be using Outdoor and Country for any future purchases

The most helpful company and their customer service is most definitely gold standard! (I dealt with Natallie)

Absolutely fantastic experience with this company from start to finish. I’ve ordered from them before and the package arrived in perfect condition, on time, so the first experience was a perfect start.

For this time, I was in Chester for the weekend, so I ordered to collect from the shop since I was in town. I visited the shop to collect my order, fully aware that I was early. Jules was incredibly accommodating and went out of her way to check for my package, unfortunately it wasn’t there, but when I explained I wouldn’t be able to collect it since I was leaving town, she immediately offered to help by sending the package to my house. It has arrived and everything is perfect. I’d like to thank the team at Outdoor and Country for the amazing customer service. Would 100% recommend!

Great customer service - even went as far as helping me locate a return that I’d mistakenly sent to the wrong address!

Kept me updated throughout the returns process

Thank you Jack, Lucy, and team

5/5

Excellent customer service . Returned a faulty item and was dealt with promptly.

Jules Robinson the store manager and her colleague at Chester are an asset to your company. Today I visited the Chester store and purchased a barbour Ashby jacket.
I feel that without Jules' expertise i wouldn't have made the purchase and would have had to play the obligatory guessing game by ordering online.I felt welcome and left a very happy customer who will visit again and more importantly recommend and direct others in your direction. To me customer service is paramount and both ladies are masters in that department.

Can't fault them. Ordered a Barbour coat 6 weeks ago. Site easy to navigate, excellent range and choice, and had a discount which was lovely. Unfortunately the coat has developed a fault with the stitching. Prompt response from their customer services, coat returned and refunded within 24hours of despatch. While I'm disappointed the coat had to be returned as I liked it, I am thankful I didn't have to fight to get a replacement. Will definitely recommend and be buying from them again..possibly to replace the coat that I'm now missing.

Its long story .Outdoor saved me from DPD's inefficiency and untruth. I ordered a waist coat from Outdoor which has been one of my favourite online shops over the years.So far all had been well with deliveries until 10th March 2026 when a DPD delivery man made a fraudulent assertion regarding delivery to my home. Having known that a delivery was coming on that day ,I ensured that I was at home and prepared myself to be home beyond the 12 midday delivery deadline indicated. I am aware that delays could happen hence I am always patient on each date of delivery .While waiting on that day, I received correspondence from DPD that my parcel had been delivered. Surpringly the delivery person ( attached a photo of my parcel ( but no photo of my front door which is always demanded by DPD). I was shocked. Absence of the front door photo made me suspicious that I was dealing with a fraudulent person and it turned out that I was correct. I checked my videos on my Ring Bell and my home CCTV which automatically captures all people that walk past or come into my drive way but there was no one .I wondered what happened. I called DPD and someone checked and advised me to contact the retailer ( Outdoor).I asked him why a photo of my front door was not in the photo .He had no idea. So I called Outdoor and spoke with Lucy .She apologised for the inconvenience and from the way she spoke I instinctively knew within me that she was going to resolve the issue.Her manner, tone, level of empathy and quick understanding of my issue etc made an immediate impact . She promised to investigate and come back same day. She actually did and confirmed that DPD admitted that the driver NEVER EVER delivered my parcel on that day .Yet he attached photo of my parcel to his correspondence as delivered to my address .Incredible !!! So we were dealing with a dangerous and fraudulent individual ( I challenge DPD to sue me and I expose them further and counter sue for hiring a fraudulent driver who forged documents and wasted my time . This is called fraud in English law and I think that anyone who could do this must have a lot of 'cobwebs' in their 'cupboard' and the public is at risk since he has access to our details ). Indeed after this review I will inform the police in case there is any trouble around my address .I have the name of the driver .So that if anything happens to my family after this review , he will be the first suspect . As soon Lucy found out it was not delivered she arranged to get it to be replaced and she performed very well ,assisted by one other staff called Jack. Lucy exceptionally deserves 10 stars .Not just 5.She actually listened and was very quick to respond. I even told her my work meant I couldn't take /make more calls on that day before 5 pm .She then proposed to email and she did.Perfect !!! .My faith in Outdoor and Country has been FULLY restored and MAXIMALLY amplified .Thanks to Lucy & Jack