I used Heymondo for a travel insurance for a holiday in Australia. The app is user friendly and the clauses included in the insurance were clear. I contacted the customer support once for help with a... See more
Company replied
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We have been trusting Heymondo for all our long trips for 4 years now, and we couldn't be happier. What we love most is the flexibility they offer; we can always choose the pack that best fits our spe... See more
Company replied
Easy to purchase. Competitive prices. Fortunately, I didn't need to check how it works in case of a health emergency ;)
I've used it twice already and both times the service has been amazing. The first time I used the live chat with a doctor and that solved all my issues. The second time I needed and ER visit, a consu... See more
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Company details
About Heymondo Seguros de Viaje
Written by the company
¡Hey viajero!
Somos Heymondo, tu mejor compañero de viaje. Nuestra misión es hacer la vida fácil a los viajeros como tú. ¿Cómo?
Somos especialistas en seguros de viaje y diseñamos nuestros propios productos buscando siempre la mejor calidad-precio. Juntando experiencia y tecnología, en Heymondo nos encargamos de buscar la mejor opción para cada viaje y tipo de viajero, de explicar de manera sencilla y transparente cómo son nuestros seguros y de estar a tu lado siempre que lo necesites. Y así, asegurarte el viaje de tus sueños.
¡Descubre por qué deberías asegurar el viaje de tus sueños con Heymondo!
Seguro de viaje
El seguro de viaje para tu próxima escapada, con la posibilidad de añadir la cobertura de cancelación.
Seguro de viaje anual
Protege todos tus viajes durante un año, siempre que cada uno no supere los 90 días de duración.
Seguro de larga estancia
El seguro para viajes superiores a 90 días. Disfruta de la libertad de renovarlo como y cuando quieras
Sabemos que el viajero actual necesita agilidad, confianza y soluciones adaptadas a su ritmo. Por eso, nuestra misión es simplificar cada proceso, para que tú puedas disfrutar de tu aventura.
La tecnología es el corazón de nuestro servicio, y por eso hemos creado una app de asistencia para clientes, desde donde tienes acceso inmediato a chat y videoconsulta médica 24h, gestión de incidencias y llamada de emergencia.
Todo está pensado para que explores el mundo con total tranquilidad.
¿Por qué elegir el seguro de viaje de Heymondo?
Written by the company
- Amplia cobertura de gastos médicos
- Nuestra asistencia médica incluye todo lo que necesitas para tu tranquilidad: equipos de emergencia, especialistas, hospitalización, tratamientos e intervenciones.
- Seguro de viaje 100% digital y transparente
- Accede fácilmente a toda la información de tu seguro y coberturas. Gestiona cualquier incidencia desde la app en un par de clics.
- Recupera el dinero de tus reservas si no viajas
- Añade la cobertura opcional de cancelación de viaje y asegura el reembolso de tus reservas si finalmente no puedes viajar.
App de asistencia en viaje
Estamos cerca cuando tú estás lejos
Chat y videoconsulta médica las 24 horas, llamada de asistencia gratuita y gestión de incidencias. Clic, clic y ¡listo!
Contact info
Calle Alaba, número 140, 2º 4ª, 08018, Barcelona, Spain
- hola@heymondo.es
- heymondo.es
4.6
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Easy to purchase
Easy to purchase. Competitive prices. Fortunately, I didn't need to check how it works in case of a health emergency ;)
21 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Travel insurance for Australia holiday
I used Heymondo for a travel insurance for a holiday in Australia. The app is user friendly and the clauses included in the insurance were clear. I contacted the customer support once for help with a cancelled flight and related expenses, the team was helpful and, even if I did not need to use their support, I am happy on the service received.
8 December 2025
Reply from Heymondo Seguros de Viaje
Hi Lisa,
Thank you so much for taking the time to share your feedback!
We are delighted to hear that you found our mobile App highly intuitive and our policy terms easy to understand during your getaway to Australia. It is also great to know that our customer support team provided helpful assistance when you contacted us regarding your flight disruption.
We truly appreciate your trust in us and are glad you had a positive experience. Have a wonderful day! 💚
4 MONTH NOT A SINGLE RESPONSE ON A CLAIM , ABSOLUTE SCAM !
Found an insurance plan pretty interesting for a nice price , read the reviews on Trustpilot and decided to try it . As I used to live in Ireland earlier I had yearly travel plans which no longer covered me as I am technically no longer an Irish resident . Heymondo was one of the first insurances for travels I decided to take as a new spanish resident .
Had a flight to Lisboa and my luggage got lost , after the search period , I have been compensated by an airline , ofc it has not covered all my loss of my items I had in my luggage . Decided to claim with heymondo . For some reason they are not processing these claims on their own , for baggage related issues they use partner called ima iberica . Which has been an ABSOLUTE DISASTER!! My flight was on 15th of March and I STILL HAVE NOT BEEN COMPENSATED, claim has been submitted months ago , after I filled it I been asked to send the paperwork again (the same one I used already to send) . Okay , I did that , maybe they lost it didn’t see I don’t know . But since then - NOT A SINGLE UPDATE , NOT A SIGNLE RESPONSE , NOTHING !! I been calling honestly more than 40 times in past 2 months , every time they keep saying they don’t have any specific timeframe and the person in charge is reviewing . MORE THAN 3 months ???? They told me first that after my response they review during 30 days , then 45 , then 60 . IS THERE ANY LIMIT ?? Insurance is absolutely ghosting me ! Not updating me , not willing to proceed with a claim !! That’s an absolute scam !! I have no idea why from all partners heymondo decided that ima iberica will be the best one when their review on Trustpilot is 1 star , but I literally have no idea who and how to push that claim further . It is stuck in limbo and nobody saying anything about it !!
If you travel a lot as me - AVOID HEYMONDO , THEY ARE INCOMPETEND IN CHOOSING OWN PARTNERS , and NOT WILLING TO PAY YOU !!
14 March 2026
Unprompted review
Reply from Heymondo Seguros de Viaje
Hola Alberto,
En primer lugar, lamentamos que hayas sufrido un imprevisto durante tu viaje.
Hemos comprobado que nuestro equipo de atención al cliente intentó ponerse en contacto contigo, sin éxito.
Queremos recordarte que somos un corredor de seguros y trabajamos exclusivamente con compañías especialistas en asistencia en viaje. Nos encargamos de buscar, para cada persona, el seguro que mejor se adapte a sus necesidades, negociando siempre las mejores condiciones y precios para nuestros clientes.
No obstante, si bien la valoración y tramitación del siniestro corresponde directamente a la aseguradora, desde Heymondo estaremos encantados de acompañarte durante todo el proceso y apoyarte en lo que necesites.
Nos gustaría también comentarte que en caso de pérdida definitiva del equipaje por la aerolínea, la cobertura del seguro actúa en exceso y de forma complementaria a la indemnización de la compañía de transporte, sujeto a la presentación de la documentación requerida.
Aprovechamos para informarte que tu caso recibió nuestra máxima atención y actualmente lo estamos revisando junto con el departamento de reembolsos para analizar lo ocurrido. En cuanto dispongamos de cualquier novedad, lo comunicaremos de inmediato.
Te recordamos puedes escribirnos a hola@heymondo.es o, si lo prefieres, contactar con nosotros por WhatsApp en el +34 600 404 606. Aprovechamos para recordarte que nuestro horario de atención al cliente es de lunes a viernes, de 09:00 a 18:00 (hora de Madrid), y que la asistencia en viaje está disponible las 24 horas del día.
Quedamos a tu disposición.
Un saludo,
Equipo Heymondo
The perfect partner for all our long trips
We have been trusting Heymondo for all our long trips for 4 years now, and we couldn't be happier. What we love most is the flexibility they offer; we can always choose the pack that best fits our specific needs, wich gives us absolute security. It is a relief to know we are well-covered no matter what happens. A professional service, easy to book, and, above all, completely reliable. I recommend them 100% to any traveler looking to travel worry-free!
21 May 2026
Reply from Heymondo Seguros de Viaje
Hello Adriana,
Thank you for your review and for the continued trust you have put in us!
Our ongoing success relies on the loyalty and support of customers like you, and we love knowing that our flexible plans give you absolute peace of mind on all your long trips.
Thank you again for trusting us!
Reply from Heymondo Seguros de Viaje
¡Hola Diego!
Muchas gracias por dedicarnos unos minutos de tu tiempo para dejarnos tu valoración.
Nos alegra mucho saber que el proceso de contratación te ha resultado fácil. Trabajamos cada día para que nuestra plataforma sea intuitiva, clara y rápida, permitiéndote asegurar tu viaje en solo unos clics y sin complicaciones.
¡Te agradecemos la confianza y te deseamos un viaje fantástico!
Team Heymondo
Excellent service
I've used it twice already and both times the service has been amazing. The first time I used the live chat with a doctor and that solved all my issues. The second time I needed and ER visit, a consult with orthopedics and an x-ray. They arranged everything for me, I just had to show up at the clinic.
4 May 2026
Reply from Heymondo Seguros de Viaje
Hi Juanis,
Thank you so much for sharing your experience!
We are thrilled to hear that we could help you when you needed it most, both through our medical chat and by coordinating your emergency room visit and medical consultations so smoothly. Knowing that everything was taken care of for you and that you only had to focus on getting better is exactly what we strive for.
Thank you for trusting us for your travels!
Team Heymondo
Reply from Heymondo Seguros de Viaje
At Heymondo, we strive to make our customers' lives easier by offering the best travel insurance at competitive prices. We are thrilled to hear that you are happy with our price and that our app is helpful to you. Thank you for sharing your experience and have an amazing trip! 🌍
Excellent service
Excellent service. Simple and fast to book, everything online. Affordable price, and covers a huge network of health places.
9 January 2026
Reply from Heymondo Seguros de Viaje
Hi Luis, thank you so much for sharing your feedback with us! We are thrilled to hear that you found our booking process simple and fast, and that you are satisfied with our competitive prices and extensive network. We wish you an amazing and safe journey! ✈️
Recommended by a friend.
This insurance was recommended by some friends. The Web site was simple and easy to use. The cover and price are excellent. I would recommend this product.
2 June 2026
Reply from Heymondo Seguros de Viaje
Thank you so much for your kind words, Anthony. We really appreciate you taking the time to share your experience with us.
Reply from Heymondo Seguros de Viaje
Many thanks for your kind words. We're so glad you found the right policy for your needs and we hope you get to enjoy your trip safely.
Good overall
Good overall. The service was easy to use and responsive, although the experience could be improved depending on the handling of specific claims or incidents. Generally satisfactory.
10 July 2025
Reply from Heymondo Seguros de Viaje
Hello Elena, thank you for writing a review! We will pass your feedback onto our team, it is our customers who allow us to constantly improve. Thank you again for your comment!
We had an excellent experience with…
We had an excellent experience with them. Good price and good service
16 March 2026
Reply from Heymondo Seguros de Viaje
Thank you so much for your kind words, Juan. We really appreciate you taking the time to share your experience with us.
Reply from Heymondo Seguros de Viaje
Hi Rubén,
We are glad to hear you are a returning customer, and really appreciate you taking the time to share your feedback. It's customers like you that make our job wonderful. We look forward to serving you again.
Very good price
It was really easy to buy the plan, and the price was fantastic.
Thank God I didn't have to use the plan, but I will definitely buy it again for my next trip.
31 March 2026
Reply from Heymondo Seguros de Viaje
Thank you for the continued trust you have put in us. Our ongoing success relies on the loyalty and support of customers like you. Thanks again! 💚️
Facil y user-friendly
Facil de contratar, app super y asistencia top. Ya la usè por dos viajes intercontinentales y nunca tuve problemas.
14 March 2026
Reply from Heymondo Seguros de Viaje
Hola Michele,
Muchas gracias por ser un cliente fiel. Seguimos trabajando día a día para mejorar nuestros productos aseguradores y la calidad de nuestro servicio. Gracias a clientes como tú, que nos respaldan y nos apoyan, nuestra misión cobra sentido. Quedamos a tu disposición.
Travel insurance refund
Due to the present political situation in the Middle East, we were forced to change our trip and therefore its insurance. Bianca Burlacu has assisted us throughout the process, and our money has been refunded after purchasing another travel insurance for our new holiday destination. Many thanks for everything!
17 March 2026
Unprompted review
Reply from Heymondo Seguros de Viaje
Hello David, thank you for taking the time to share this positive rating! We will make sure to share this with the team (and Bianca) to let them know to keep up the amazing work. Thank you for the confidence that you’ve placed in us!
Customer Service is pretty amazing
To be honest things started badly but I got a call from Sahil at customer care explaining how to resolve it. Not just a generic template email but a real human explained to me how to solve the issue and now I am truly happy with the service
14 March 2026
Reply from Heymondo Seguros de Viaje
Hello Michelle,
Thank you so much for taking the time to share your experience with us.
We’re really glad to hear that our customer care team was able to help resolve the situation. It’s great to know that Sahil took the time to explain everything clearly and provide the support you needed. We’ll be sure to share your kind words with him and the rest of the team.
If you have any questions about your policy, our customer care team will be happy to assist you. You can reach us by email at hola@heymondo.es or via WhatsApp at +34 600 404 606. Our customer service hours are Monday to Friday from 09:00 to 18:00 (Madrid time).
And of course, if you need assistance during your trip, remember that our 24/7 travel assistance team is always available through the emergency phone number listed on your policy or directly through the Heymondo app.
Have a wonderful trip!
Best regards,
Heymondo Team
Very simple process on the website
Very simple process on the website, packages clear and option for add ons is great. We are not travelling until August. Hopefully we won´t need to use the insurance but we´ll go with peace of mind, knowing we are fully covered should anything happen!
3 February 2026
Reply from Heymondo Seguros de Viaje
Hi Laura! Thank you so much for sharing your experience! We're thrilled to hear that our website and clear packages made the process easy for you. That 'peace of mind' is exactly what we aim for, so you can just focus on the excitement of your upcoming trip!
We truly hope you don't have to use your insurance, but it’s great to know you're feeling secure and fully covered. Don't forget to have our APP ready just in case.
Have an amazing countdown to August and an even better trip! Thanks for choosing Heymondo! 💚
Reply from Heymondo Seguros de Viaje
Hello Hubert,
Thank you for your 4-star review, and really appreciate you taking the time to share your feedback, as it is our customers who allow us to constantly improve.
First of all. we are very sorry to hear about this issue you experienced and that the assistance you received did not meet your expectations. We would like to review your case in detail to better understand what happened, but with the information we currently have, we are unable to locate your policy.
Could you please provide your policy number through our customer service team?
You can email us at hola@heymondo.es or, if you prefer, send us a WhatsApp message at +34 600 404 606.
We would also like to remind you that our customer service hours are Monday to Friday, from 9:00 AM to 6:00 PM (Madrid time), and that travel assistance is available 24 hours a day.
Please feel free to contact us with any further questions or concerns.
Best regards,
Heymondo Team
Reply from Heymondo Seguros de Viaje
Thanks for choosing Heymondo! We’re glad to hear you had a great user experience.
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