Alberto Esposito

Found an insurance plan pretty interesting for a nice price , read the reviews on Trustpilot and decided to try it . As I used to live in Ireland earlier I had yearly travel plans which no longer covered me as I am technically no longer an Irish resident . Heymondo was one of the first insurances for travels I decided to take as a new spanish resident .

Had a flight to Lisboa and my luggage got lost , after the search period , I have been compensated by an airline , ofc it has not covered all my loss of my items I had in my luggage . Decided to claim with heymondo . For some reason they are not processing these claims on their own , for baggage related issues they use partner called ima iberica . Which has been an ABSOLUTE DISASTER!! My flight was on 15th of March and I STILL HAVE NOT BEEN COMPENSATED, claim has been submitted months ago , after I filled it I been asked to send the paperwork again (the same one I used already to send) . Okay , I did that , maybe they lost it didn’t see I don’t know . But since then - NOT A SINGLE UPDATE , NOT A SIGNLE RESPONSE , NOTHING !! I been calling honestly more than 40 times in past 2 months , every time they keep saying they don’t have any specific timeframe and the person in charge is reviewing . MORE THAN 3 months ???? They told me first that after my response they review during 30 days , then 45 , then 60 . IS THERE ANY LIMIT ?? Insurance is absolutely ghosting me ! Not updating me , not willing to proceed with a claim !! That’s an absolute scam !! I have no idea why from all partners heymondo decided that ima iberica will be the best one when their review on Trustpilot is 1 star , but I literally have no idea who and how to push that claim further . It is stuck in limbo and nobody saying anything about it !!

If you travel a lot as me - AVOID HEYMONDO , THEY ARE INCOMPETEND IN CHOOSING OWN PARTNERS , and NOT WILLING TO PAY YOU !!

Good day to everyone , I write this post about my recent purchase with Rimowa in the UK . On 11th of November I have placed an order for 2 silver cabin bag suitcases with a home delivery to london . They have been received on 12th November . When I opened the boxes I discovered that the suitcases are actually way smaller than I expected and decided to return it back to the store to order new ones with bigger size . I have dropped off 2 of the suitcases with ups back to Rimowa . After almost 2 weeks they have still never been delivered back to Rimowa . After speaking with customer service they adviced me that there is nothing to worry about and they are going to investigate the issue with UPS directly to know what happened . After 1 more week UPS has notified me that they HAVE actually lost the suitcases and they have never been delivered back to Rimowa . The tracking number says that the claim is issued , which means (after discussing with ups customer service) that ups has compensated Rimowa for the loss . So under the terms and conditions I have followed all the steps needed to get my refund . I have used PrePaid labels , have dropped off the parcel , so it is the liability of UPS to compensate the loss . After that Rimowa simply told me that they are refusing the refund and no longer have anything to do with my case . They have simply just left me with NO SUITCASES AND NO FUNDS ! I did pay with my American Express credit card and tried to start a chargeback against this situation , but what happened next made me completely mad . I have provided same full evidences to American Express and after 3 weeks of waiting , Rimowa has told that they have not received the suitcases back and are refusing with a claim , therefore American Express has refused the chargeback . But ups (just to remind everyone) HAS CONFIRMED THE LOSS , and has paid out to Rimowa ! So they kept the suitcases and funds ! I don’t know what to do next and how to deal with this company , but I don’t recommend anyone to use them ! They are absolutely nonsense !

I have also just started a claim with a small claims court and hope that will help to get my funds back eventually

HSBC are unlawfully keeping my funds for more than 2 months after the account closure !! My account got closed by HSBC decision around 2.5 months ago. When I just noticed that I called HSBC and they were already arranging to send me cheque with my remaining balance which is 4220 GBP . As I left uk, I moved to another country I asked them to send me a bank transfer . They told it is possible to do. I provided the details and kept waiting for weeks. After 4 weeks I contacted again , they have escalated this and asked to wait for my funds again. This happened 9 more times after that !! Every time I call HSBC new customer support picks the phone and they are giving TOTALLY different information every single time . It is absurd. I finish call, call again straight away and with time difference or 20 minutes they are already providing me totally different information. How is that even possible ? What is now happening is quite ridiculous. Every time I call them , they make a claim which they mark as high priority to back office and every single time they promise me to reach me back during 24-48 hours . I HAVE NEVER BEEN IN TOUCH FROM HSBC BY THEMSELVES !! Never ! Every time I call them again they escalate it again and again to the back office which never reach me back . What about the address I previously had in the uk - I have a friend there still living who send me pictures of any letters that arrive under my name . We have never received any of the cheques, letters, notification - nothing at all ! I am already working with financial ombudsman , I am out of the patience . This bank is a scam ! Keeping money, providing totally different information every single time, not reaching back about your requests - that is what you are going to expect if you or bank itself decide to close your account!

I don’t know what is happening to Lemonade insurance. They state the review time is fastest than any other companies. But what happened to me is insane

I am using lemonade for almost a year and bought the theft protection to addition to my home insurance . I was also able to add high value product to my theft insurance as my MacBook was worth than 2k gbp. Around a month ago bad thing happened in london . My bag with a laptop in it was snatched just on a street. I was able to block my MacBook, report it to police and obtain a report. Then I decided to open a claim with lemonade. Filled in the form, recorded a video explaining what happened, provided all documents. After that I been asked to provide feedback more documents on email . After I sent I been ignored for around a week with no reply at all. After I followed up the case manager told me that they are not handling this claim on their own and transfer my case to BeValued which is going to contact me directly about this claim. I was waiting for another week with no reply and followed up again. My case manager told me he did a mistake and unfortunately didn’t send the complaint to bevalued… insane for me. But okay, after that few hours later I received a letter on my email from BeValued saying that they were reaching me on my phone and I was not responding their calls. But I didn’t get ANY of the calls at all. I emailed them back asking to contact on email . And now again I am just being ignored with no updates, no resolution and no status of my claim being provided.

That’s insane case is taking already more than a month . Around 1.5 months and still no clarifications, no replies unless I follow up, case managers forget to share documents to their partners, partners trying to make calls that I never received. I literally don’t understand what’s happening at all and I still wondering how more weeks or months will it take to update me at least

Think twice before setting up an insurance wirh lemonade . I am really disappointed at this point and hope to hear back soon from them

And all their website and app is full of information that they approve claims in hours, even in seconds using brand new AI or whatever they use, but in fact I don’t see any of these AIs involved …

AWFUL PLATFORM AND SUPPORT. So what happened. I am Italian living now in Ireland . Around 10 days ago I traveled to Valencia and started with my moving to Spain. I have obtained Spanish phone number and decided to register on the platform as I thought I could be helpful for me in the future.

Everything was ok. I have verified my phone, email, ID , attached my Irish bank account as I still don’t have a Spanish yet.

2 days after I decided to see if I am able to buy a new desk for my new apartment here in Spain and noticed that I am not able to login to my account

I contacted support and they told me account is disactivated for violating the terms.

WHAT TERMS ?? I have just registered and absolutely did nothing yet ! No sales, no purchases. It is my first time ever I heard of this platform and I definitely didn’t have any accounts there !

Lucky me I discovered that before I started selling or buying something there. Now I definitely know that I should avoid this platform at all costs

I have ordered from Zara.com to ireland with a standart delivery 2 weeks ago. There were some clothes for 200+ euros. When the order got shipped i was expecting it and it has arrived on the 23rd of November with AnPost at 8am while i was sleeping. When i woke up i checked the tracking and it said delivered but with no picture of delivery, no signitures, nothing at all. I went to check for a box and didnt notice it. Asked all my neighbors as well and there have never been a parcel. I have found a form online for the missing parcels, filled it in and sent to an email address. After 2 day i have received a reply that the parcel was delivered correctly and they can do nothing. How do i understand that the parcel has been delivered correctly is there are no signs of delivery at all ? No proofs have been sent to me and i can literally do nothing at all. Then contacted zara using online chat and the support is awful and most unhelpful. Didnt manage to help me at all. Just kept saying the parcel was delivered correctly and closed chat immideatelly. I am shocked of this service and planning to start a chargeback as it is literally just a scam from zara . Really disappointed with their service. Definatelly was last time for me to order from Zara online !

I am writing this review only after about 2-3 months. My score has actually started increasing. Will see how it goes, but as for now i am 100% satisfied with Pave

Quite strange situation has caused. I was trying to open a bank account with Tomorrow banking, i am a citizen and resident of Italy. I have passed all the necessary checks, passed video call. After few days i got an email to answer several questions. I answered all of them, sent all the data and after few days, i got denied, for no reason. That is insane, it is not possible to open a bank account with Tomorrow for 18 years people. No reasons, no other options, no possibilieties to contact them. Collected all of my data including sensitive one and just denied me. That is insane

The most strange bank i ever met. I became 18 years old and decided to open a bank account, i live in slovakia, but i am a citizen of Italy. I filled my application, did so many photos of security features on my passport and it was always unsuccessful, after all i have been asked to pass IDnow video call. I also passed it successfully and in a 2 weeks i got a message that i am refused to open a bank account. I still can not imagine what is the reason, and customer support refuses to help, they just close the chat immidiatelly. I am actually ready to come to Berlin to your office to show my passport if you have any doubts that it is real...

Good afternoon, I had a terrible experience with my BUNQ account. I opened it, got my Mastercard debit card and I was waiting for my friend to pay off his debt. I lended him 2996 euros and I have all the proofs like IOU forms etc . He paid to my BUNQ account and after I was trying to send it to another bank that is opened on my name - I got my account blocked and now they ask me to wait at least 4 month to get my money back. I contacted customer service and they told me that their bank can be used only for day-to-day operations. I understand that, but you even did not ask me to proof my source of funds. I kindly ask BUNQ to pay me my money to another bank account, I hope they are reading the reviews here and will be able to help me with that