Hartem Reviews 

192
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered large watercolor paper from the company. It arrived damaged, all the papers were bent in several places and not usable. Very unhelpful, only offered me a 50% refund and no other solutions. Wha... See more

Rated 5 out of 5 stars

So far so great, I'm in Portugal and ordered some art supplies for school and the shipping was fast, everything well protected and they even sent some free stickers (yay!) Anywho, shout-out to the peo... See more

Rated 5 out of 5 stars

Did two orders, first had some inventory issues which, after entering in contact and discussing a solution, was solved and shipped on the day. Second went by with no issues, being sent out the day... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Hartem. I recently placed an order shipped to Denmark, and it arrived quickly and was very well packaged. They offer a wide range of art supplies, excellent prices, and outstanding... See more

Company details

  1. Art Handcraft

Written by the company

Hartem is the specialist Fine Art brand that seeks to liberate and facilitate the creative process. Here you will find all what you need to unleash your creativity: brushes, papers, paints, and much more.


Contact info

4.2

Great

TrustScore 4 out of 5

192 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 43% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(192)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered large watercolor paper from the…

Ordered large watercolor paper from the company. It arrived damaged, all the papers were bent in several places and not usable. Very unhelpful, only offered me a 50% refund and no other solutions. What a scam! Now I’m out shipping costs, half the cost of the product and have nothing I am able to use. What a scam!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

So far so great

So far so great, I'm in Portugal and ordered some art supplies for school and the shipping was fast, everything well protected and they even sent some free stickers (yay!) Anywho, shout-out to the people behind all the process, I hope the nice service keeps up

24 April 2026
Unprompted review
Rated 4 out of 5 stars

would recommend

Order arrived! Would def recommend

6 February 2026
Unprompted review
Hartem logo

Reply from Hartem

Hello Lucy,
We regret to inform you that we have not been able to locate your order number, which means that we can't study your case.

If you have not yet received your parcel yet, please do not hesitate to contact our Customer Care at info@hartem.com so that we may assist you further.

Thank you very much, and we sincerely apologise for the inconvenience.

Rated 4 out of 5 stars

Good value quality brushes

I was looking for a particular Da Vinci brush in two sizes. They had it in stock, reasonably priced.
It took nearly two weeks to get here, even though it was quickly dispatched. That's more down to the courier, though.

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Their prices are the best I can find on…

Their prices are the best I can find on the pencils I buy but the dispatch and delivery times tend to be slow. I usually recieve my pencils about two weeks after placing the order. Having an express delivery option would be an improvement.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Hartem

I highly recommend Hartem. I recently placed an order shipped to Denmark, and it arrived quickly and was very well packaged. They offer a wide range of art supplies, excellent prices, and outstanding customer service. I will definitely shop there again.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Shipping was fast considering the…

Shipping was fast considering the distance across Europe. I had information about the shipment along the way.
Although my order was packed in a way that the loose pages could have been damaged, they all arrived fine.

5 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look