Ordered large watercolor paper from the company. It arrived damaged, all the papers were bent in several places and not usable. Very unhelpful, only offered me a 50% refund and no other solutions. Wha... See more
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So far so great, I'm in Portugal and ordered some art supplies for school and the shipping was fast, everything well protected and they even sent some free stickers (yay!) Anywho, shout-out to the peo... See more
Did two orders, first had some inventory issues which, after entering in contact and discussing a solution, was solved and shipped on the day. Second went by with no issues, being sent out the day... See more
Company replied
I highly recommend Hartem. I recently placed an order shipped to Denmark, and it arrived quickly and was very well packaged. They offer a wide range of art supplies, excellent prices, and outstanding... See more
Company details
Written by the company
Hartem is the specialist Fine Art brand that seeks to liberate and facilitate the creative process. Here you will find all what you need to unleash your creativity: brushes, papers, paints, and much more.
Contact info
Sena 55, 24199, Santa Olaja de la Ribera (León), Spain
- 987261113
- info@hartem.com
- hartem.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 43% of negative reviews
Typically replies within 1 month
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Ordered large watercolor paper from the…
Ordered large watercolor paper from the company. It arrived damaged, all the papers were bent in several places and not usable. Very unhelpful, only offered me a 50% refund and no other solutions. What a scam! Now I’m out shipping costs, half the cost of the product and have nothing I am able to use. What a scam!
The delivery service used by Hartem is unreliable
The delivery service used by Hartem is unreliable and their customer service just sends an irrelevant standard message back.
This company take your money and do not…
This company take your money and do not supply the products you order. There is no telephone number to call them on. So far I have waited 14 days to receive my order. No response from them!
So far so great
So far so great, I'm in Portugal and ordered some art supplies for school and the shipping was fast, everything well protected and they even sent some free stickers (yay!) Anywho, shout-out to the people behind all the process, I hope the nice service keeps up
Competent erasing knife
Competent erasing knife swiftly delivered from Continental Europe to the UK. Tracking timely and clear.
Great experience
I got everything I had ordered and it came in the mail very fast as well, over all just a great experience!
excellent prices and good service
excellent prices and good service. The only reason why it is not 5 stars is that the sending to the Netherlands takes really long. Not Hartems fault but still it is annoying.
Good value quality brushes
I was looking for a particular Da Vinci brush in two sizes. They had it in stock, reasonably priced.
It took nearly two weeks to get here, even though it was quickly dispatched. That's more down to the courier, though.
Their prices are the best I can find on…
Their prices are the best I can find on the pencils I buy but the dispatch and delivery times tend to be slow. I usually recieve my pencils about two weeks after placing the order. Having an express delivery option would be an improvement.
Very pleased with my order
Very pleased with my order. I have ordered a couple of times from the UK, delivery and purchases are exactly as I expected. Thankyou!
I highly recommend Hartem
I highly recommend Hartem. I recently placed an order shipped to Denmark, and it arrived quickly and was very well packaged. They offer a wide range of art supplies, excellent prices, and outstanding customer service. I will definitely shop there again.
I found exactly what I needed —
I found exactly what I needed. The delivery was very fast, despite the fact that the shipment had to travel all over Europe. Thank you! :)
Honest assessment of arrival time…
Honest assessment of arrival time (rare, in my experience). Humorous notes with the parcel.
I found what I couldn't find elsewhere at Hartem!
Delivery great and the watercolor sketchbooks are really nice quality.
Shipping was fast considering the…
Shipping was fast considering the distance across Europe. I had information about the shipment along the way.
Although my order was packed in a way that the loose pages could have been damaged, they all arrived fine.
Excellent service fast shipping and…
Excellent service fast shipping and products as described!
Always perfect.
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