Biblical shipping times..
Biblical shipping times... by the time it arrives, I'll be married with a kid, and they still haven't shipped yet. If you don't have the items in stock, mark them as unavailable!
15 August 2026
Unprompted review
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Company details
Written by the company
Vicenç Piera SL es una empresa familiar especializada en Bellas Artes, dibujo, diseño y papelería artística, fundada en Barcelona en 1941. Desde hace más de 80 años acompañamos a artistas profesionales, estudiantes y aficionados, manteniendo una forma de trabajar basada en el conocimiento del producto, el trato cercano y la confianza. A lo largo de tres generaciones hemos ampliado y adaptado nuestro catálogo sin perder nuestra esencia. Ofrecemos una amplia variedad de material artístico, desde primeras marcas reconocidas internacionalmente hasta alternativas de buena calidad a precios competitivos, pensadas para todo tipo de técnicas y presupuestos. Uno de nuestros principales valores diferenciales es la posibilidad de adquirir productos sueltos, sin necesidad de comprar cajas completas, una opción muy valorada por artistas y talleres y poco habitual en grandes plataformas de venta online. Contamos con varias tiendas físicas y con nuestra tienda online, vpiera.com, desde donde ofrecemos más de 40.000 artículos con servicio de envío diario. Nuestro equipo está formado por personal especializado que asesora de forma honesta y profesional, ayudando a cada cliente a encontrar el material más adecuado para sus proyectos creativos. Nuestra misión sigue siendo la misma desde 1941: que a ningún artista le falte material, asesoramiento ni apoyo para crear con libertad.
Contact info
Spain
- vpiera.com
3.9
Great
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 2 weeks
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This company is not reliable
This company is not reliable. Communication and customer service are bad. I received my order with 25% of the items (4 products) missing, without any communication or even a delivery note. The shipping was fast but without any notification or tracking information.
After asking customer service about the missing items, I received an one sentence reply that the best option would be a refund. No explanation, no apology. Since my answer (2 emails on Tu 21.7) I have not heard from them. No refund, no answer.
*UPDATE* Thank you for your useless answer and NO I did not receive any refund.
So this is what you call customer support again??? I have to write another email and wait again. You know which customer I am
21 July 2026
Unprompted review
Reply from BELLAS ARTES PIERA
Thank you for taking the time to share your experience. We are very sorry to hear that you were disappointed with both our communication and the handling of your order.
We understand your frustration at receiving an incomplete order without prior notification regarding the unavailable items. Our intention is always to ship available products as quickly as possible and refund any items that cannot be supplied, but we recognize that this should be accompanied by clear communication and appropriate explanations.
We also apologize if our response appeared brief or impersonal. This is not the level of customer service we aim to provide. Regarding the refund, please note that processing times may vary depending on the payment method used, but if you have still not received it, we would be grateful if you could contact us again with your order details so that we can investigate the matter immediately.
We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us improve our processes and communication with customers.
Excellent selection and fast delivery
Excellent selection and fast delivery. Customer support is truly helpful.All questions were resolved via email.
27 April 2026
Unprompted review
Terrible Inventory Management and Phone…
Terrible Inventory Management and Phone Service
Very disappointing experience.
Poor Stock Management: I was notified that an item was unavailable twelve days after placing the order. The website does not reflect actual stock levels. If the item is out of stock, it should not be sold. The unavailability notification was unacceptably late.
Deficient Customer Service: When contacting them by phone, the service was abrupt, unpleasant, and unprofessional. The attitude of the staff at the main store was regrettable.
Resolution (Positive Point): Following my complaint, a full refund for the order has been confirmed.
I strongly recommend that the company urgently review its stock processes and provide training to its telephone staff. Online efficiency is worthless without good management and professional human interaction.
11 December 2025
Unprompted review
AVOID
Never had any dealings with this company and they shouldn't have my details, but they have somehow got my email address and are bombarding me with phishing emails about Tesco Clubcard scams.
5 April 2023
Unprompted review
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