Hatme Reviews 

Hatme has really great products! And the customer service is exceptional!! A lot of different products to choose from.

Ordered ultrasonic toothbrush which stopped working after a couple of months,after emailing the help line they are sending out a replacement

Cannot fault the speed and efficiency of the customer support team

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them at my expense, but that returning may not be advisable because they may get lost in transit. In the end I got my refund so cant fault Customer Service even though I kept getting e-mails from 2 seperate addresses and upto 7 at a time.

Hatmeo responded immediately to my questions, and we are enjoying our ultrasonic toothbrushes very much and feel that they are helping our mouth and gums.

I would give a ZERO if the option had been there.
Ordered a pillow which was sent via YODEL who delivered it (on 10.10.2025) to someone else, providing "proof of delivery" with the parcel turned over so the address label (with MY address on it) would not appear on the delivery photo. In other words, there is no real proof of delivery. YODEL advised that the contract they have with this seller states that the seller will refund the customer in the event that parcels go astray. YODEL finally admitted delivering to the wrong address on 21.12.2025.
We are now in February 2026 and the seller still refuses to refund me so I remain £39.99 out of pocket.
UPDATE on 20.06.2026. I remain £39.99 out of pocket. Neither seller (Hatme) nor YODEL were prepared to refund: both claiming the other was responsible. The neighbour, who took my parcel, and, presumably, sleeps very well on MY pillow, also refuses to reimburse me and won't even apologise for stealing my parcel either. He lives just 10 seconds walk from my house so could easily have brought the parcel to me. By the time YODEL admitted delivering to the "wrong" house 10 weeks had passed. I remain very suspicious of YODEL as their courier would have driven past my house, which has a plaque by the front door showing house number and street. The house where YODEL delivered does NOT have a number on the house so how come, 10 weeks later, they suddenly know the house number???

I purchased foot massager. But spoke to go and it wasnt adviced. So emailed customer service and Mia resolved the problem promptly. Full refund being paid back.

The ultrasonic toothbrush was wonderful. My gums were a better pink and teeth cleaner and smoother overall.
When the charger didn’t work Hatmeo offered a replacement.
Very impressed with product and customer service.
Thank you Hatmeo

The USB cable or USB charging base was defective when I received my original 360 Degree Intelligent Electric Toothbrush with Cold Light, which meant that I could not charge my 360 Degree Intelligent Electric Toothbrush with Cold Light.

Now I am excited to have received my replacement 360 Degree Intelligent Electric Toothbrush with Cold Light, and the USB cable and/or USB charging base works as advertised.

Also, the 360 Degree Intelligent Electric Toothbrush with Cold Light is a very nice and fun addition to my daily dental brushing and flossing routine. I thank Hatmeo and their customer service staff for generously resolving my issue and sending me a replacement 360 Degree Intelligent Electric Toothbrush with Cold Light! Therefore, I highly recommend the 360 Degree Intelligent Electric Toothbrush with Cold Light!

Paula Santos
San Francisco

First glass customer service respond quickly when had any queries

'Hatme' I rate positively. The ordering goods is easy and understandable. Delivery very fast. Communication with support immediate and positive. I recommend this store.

I have given five stars only for customer service of this company.
I ordered pillows in error and they accepted my cancellation and refunded me in full.

I ordered a pair of gloves for my son for Christmas and they didn't work. I contacted them right away and the issue was taken care of.

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review.
The unit didn’t work long enough for me to see any changes therefore 3 stars

I ordered a pair of shoes going off their size charts. They were the wrong size. I contacted them and they reached back out immediately. They said they would get the shoes exchanged. They told me I could keep the shoes they sent and they would send me brand new pair in my size. I was very happy dealing with them and plan to do future business with them. Excited to receive my new shoes when they get here.

Mike Clark

I ordered a teeth whitening product and needed the charging cable replaced. The communication was easy and the replacement was no problem.

very happy with purchase after a having a problem with one pillow and receiving a replacement thank you

I'll be able to write a positive review once I have received the replacement purchase.

I have found the customer service to be excellent, I ordered the wrong size due to different sizes in Australia but they have organised a very suitable resolution to tnis problem. Thank you

Customer service was very respectful and accommodating. Communication was seamless throughout.