Hatme Reviews 

1,089
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated and responsive support team for handling product sizing and replacement requests quickly and very politely. People also mention that purchased items like clothing and pillows are exceptionally comfortable and well-made for daily use. Though some reviewers received faulty items or struggled with incorrect sizing charts, the support staff was always helpful in arranging prompt exchanges. Consumers additionally noted occasional shipping delays, or experienced minor frustrations with receiving duplicate orders by mistake. Many buyers appreciate that email communication remains straightforward and clear even when resolving these unexpected administrative issues.

What people talk about most

Product

Users describe ambiguous interactions with product, noting both high satisfaction and sizing challenges.... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being prompt,... See more

Quality

Clients share ambiguous opinions on quality, with many praising items like soft and comfortable bras, good... See more

Order

Customers had ambiguous experiences with order processes, reflecting both praise and frustration. Many... See more

Service

Reviewers mention positive feedback about service, noting that the team is very helpful and responsive to... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After suggesting I pay $10 for a replacement (unit quit after ~2 weeks of use) & I refused, company will now replace it free if I leave a review. The unit didn’t work long enough for me to see any c... See more

Rated 3 out of 5 stars

Morning I received my order but it was faulty. Initially I was informed by e-mail that the buttons may be the wrong way round? In the end I was informed I could have a full refund if i returned them a... See more

Rated 3 out of 5 stars

The company promised to exchange the small shoes I bought for a larger size. But all I got were excuses and confusing instructions. I will never odrder from them again,


Company details

  1. Clothes market

Written by the company

Hatme ist eine führende Online-Shopping-Website, die sich auf den Verkauf hochwertiger Produkte in verschiedenen Kategorien wie Kleidung, Schuhe, Elektronik, Werkzeuge, DIY usw. spezialisiert hat. Wir sind stolz darauf, deutsche Kunden zu bedienen, mit einer jährlichen Gesamtverkaufszahl von über 1 Million Stück, um unseren Kunden qualitativ hochwertige Produkte zu bieten.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.0

All reviews

(1,089)

189 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool and comfortable fabric

These bras are well constructed and the idea of never having stays and wires digging in or straps always slipping makes them even better! The fabric is cool and comfortable. The company is very responsive in answering questions.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I ordered the wrong size and they are replacing them as soon as possible so that I will have the new ones in time for my grandson’s wedding, a week away !!
And I love how the bras are made,…and can’t wait to wear the right size!! It’s going to be Great !!!!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

The customer support experience

The customer service support (via their email address) during my ordering experience was prompt, very respectful and accommodating. If you experience an issue with ordering or any other issue, I recommend emailing support.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Communication to customers -IMPORTANT

I ordered and paid for 2 same items Bra-Tank - one beige and one black, size medium. Paid $60.73

They were so small, i requested a return and to send an extra large for both. I was told to not return and they would send replacements for 9.99 shipping. I don't like that I am being charged another shipping, but accepted the terms. II am awaiting the replacements. Need a response from the company when shipped.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

The delivery of the products was really quick

The delivery of the products was really quick. Unfortunately one them was faulty, but the other is working really well and I am very pleased with it.
I have had great customer service to my emails even though I sometimes do not understand clearly what has been on offer. I finally understood what was being said and I am happy with the kindness shown to me and things being fully explained to me. Their replies to my emails were also very fast too.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Best Customer Service

The customer service is friendly and cooperative. My purchase was too small and they didn't have a problem sending me a larger size, but told me to keep the wrong size to give it to someone else. That's a 5 star in my book.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered from Heonai correction…Knee pillows/snore pillows

I ordered from Heonai correction pillows anti snore pillows,tried them and could"nt get used too them and emailed Heonai and they were so helpfull and very understanding,that i did"nt get on with them and that i wanted to return them.They were very helpfull all the way when contacting them for return addresses and they kept in touch all the time until they received there goods back.I would recommend this company and use again.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Size runs small; positive customer service

Had a poor experience with Hatmeo a couple years ago, but have continued to be attracted to the unique, well-priced products they offer. Decided to give them another chance & ordered Women’s Slim Fit Tank Top with Built-in Bra. Accurate sizing continues to be an issue. The garment was exactly what I wanted but was too small. I requested exchange for a larger size. Was pleasantly surprised by prompt customer service & a satisfactory offer for exchange. In addition, I was not required to send the too-small item(s) back - so was able to donate them to charity. Thank you to Hatmeo!

20 May 2026
Unprompted review

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