Homeprotect Reviews 

Patient and understanding when I explained my cognitive issues, Abbiegale, patiently explained anything I asked her to repeat.
10/10 customer service!!

First experience of Home Protect, website easy to use, good level of explanations contained provided if needed. Annual cost very competitive compared to my renewal quate from my existing provider.

Managed to navigate through the whole process with no issues.

Yolander was very patiemt and ensured I understood all aspects of registering my claim and legalities, This review is based on my initial telephone interaction with Yolander and not on the whole claim process as still have stages to go through.

I just did a live chat with Aditya from Home Protect Insurance as I had received a cheaper quote from them on a comparison site and it seemed really unfair. I have to admit that after Aditya  compared the two, there were several differences that did not show up on the quote compared to the renewal, one very important one. Thank you Aditya as I would have missed that and thank you for setting up my renewal.

Had various changes to make to policy due for renewal. Was only 3 or 4 minutes waiting for call to be answered, and a very pleasant and professional representative dealt with the changes as I requested without any fuss.

Structured, organised and good communication

Went through the whole quoting process, and had to ring them, only to be told we don't have the risk appetite. Complete waste of time.

To be fair this is exactly how insurance companies should be. The renewal came through, and I paid it. Worked a treat. It's a fair price. Service was perfect.

Friendly helpful staff, very knowledgeable and answered all my questions. Great price and cover for home insurance.

This is my first time filing an insurance claim for anything related to the house. Amy was exceptional in guiding me through the entire process. She was quick to resolve my queries and processed my claim in a timely manner. It took some time (mostly because of me getting docs/photos together). Would definitely recommend HomeProtect and Amy!

Best price by a mile. Hopefully I won't have to find out how well they deal with claims!

Taking out the policy was easy enough, but the real test of any insurance company is when you actually need to make a claim. Unfortunately, that's where Homeprotect completely failed me.

I submitted a claim for a lost item, only for it to be rejected because they claimed I had not taken "reasonable steps" to prevent the loss. When I challenged this decision and asked what specific reasonable steps they believed I should have taken, nobody could provide a clear answer. It's incredibly frustrating to have a claim declined based on a vague and subjective term that they seem unable or unwilling to define.

Communication throughout the process has been equally appalling. I continue to receive emails instructing me to call them regarding my claim, yet every time I do, the person on the phone appears to have no idea what is happening and even asks why I am calling. How can a company repeatedly ask a customer to make contact and then be completely unaware of the reason for the call?

To make matters worse, they requested a significant amount of supporting evidence, including receipts, tags, manuals, booklets and other documentation. I provided everything I could, yet it felt as though the final decision was based on a brief explanation of the incident rather than a thorough review of the evidence submitted. The whole process gave the impression that the outcome had already been decided.

The most frustrating interaction was with the underwriter handling the claim. Rather than listening to my explanation or answering my questions, he repeatedly spoke over me while reciting sections of the policy terms and conditions. I eventually had to ask him to stop talking over me and actually listen to what I was saying. It was extremely rude and unprofessional. You would expect someone working in claims to listen carefully to customers and assess circumstances fairly, not simply read legal jargon at them while refusing to engage in a genuine conversation.

The entire claims process has been stressful, confusing and disappointing. When insurers are happy to take your premiums but hide behind vague wording, poor communication and dismissive customer service when a claim is made, it raises serious questions about the value of the cover being provided.

Based on my experience, I would not recommend Homeprotect and certainly would not trust them to handle a claim fairly.

Spent 20 minutes entering all my details only to gt a message "Please give us a call on 0344 2740170 advising us of your unique quote reference 288961524 which will allow us to recall your details and check all available markets to get you the best deal" - called them, agent didnt know the reference number and wanted me to spend another 20 minutes giving them all the informatino again no way jose!

Had to make adjustments to my policy this year and the agents were very helpful as I didn't have all the information straight away.
My policy was renewed on the correct date and more details were added two or three weeks later with no trouble.

Easy to get a quote from a reliable company