Keuken Kampioen Reviews 

Avoid Keuken Kampioen – Unreliable Quality and Shocking After-Sales Service I highly recommend looking elsewhere if you are planning to buy a new kitchen.
Despite spending several thousand euros, my experience with Keuken Kampioen has been a nightmare, proving they are neither a trustworthy nor a reliable supplier. First, their sales advice was incredibly poor. They recommended a composite countertop without considering that the heavy Lanesto brand tap we chose would be too heavy for it.

Their poor-quality material simply could not handle the weight over time. Second, their after-sales service is non-existent. We reported a loose tap and other installation defects well within our warranty period.

Keuken Kampioen completely ignored our complaints and refused to send anyone to inspect or fix the issues. Because of their negligence, we could not even enjoy our brand-new kitchen for two years. The unresolved issues have now caused severe damage. We have a visible crack in the countertop near the tap, and the silicone sealing at the back has failed. This has resulted in ongoing water leakage—all stemming from the exact problems we reported during the warranty period.

It is a shame that a company taking thousands of euros from customers takes absolutely zero responsibility once the sale is finalized. They abandon you the moment they have your money. Save your budget, avoid the stress, and find a better, more reputable kitchen option in the market.

I have a mixed review for kueken kampieon.
Initial discussion Phase - While discussing and deciding the kitchen with the store in utrecht, we had to meet different people each time which was very confusing and hard to explain each time to different person what we want. This could have been avoided and one point of contact would have made the whole experience lot better.

Assembly - The kitchen was delivered on time and assembled by the person who did it professionally and we are very satisfied with him.

Things to point out - the backsplash behind the hob could be wider and higher so that it would reach up to the extractor hood, but it is too small and does not cover enough.
- the corner cabinets do not have handles; it would be more convenient if they had a push-and-open function.

For non - dutch speakers - Take your time to read the agreement and make sure all the points that are discussed are added in the document . Dont assume things.

At the end we are happy with our kitchen except for the 2 points mentioned above.

I had a good feeling about buying. Unfortunately, this feeling did not last very long. I'm really disappointed with this. Wouldn't recommend this company anyway.

A single star is way too much.
The worst client experience I had - the company didn't measure the kitchen correctly. And when they arrived for installation and things didn't fit - they just left me without a kitchen for another couple of weeks. I had to chase them myself for hours, as if it was my own fault.
Then some parts were missing - and that took another 6 weeks with my kitchen looking like a carpentry shop.

The result matched the professional level - with drawer doors falling apart after a couple of months and the worktop (which mind you was quite pricy!) catching on a yellowish color. And the finish level is generally just very poor - feels like a cheap kitchen.

needless to say client support continued to be unresponsive and inefficient.

I don't understand how these kind of companies survive. But do yourself a favor - and stay away.

Planning for placement was fine, they really do think about practical usage when designing your kitchen. You're happy, you pay than the planning problems start. You try to get a date well in advance, because planning with kids and work is hard. So you aim for a specific week, well in advance. Ask for the start of a week. You hear nothing.

A few days in advance it turns out thursday is the beginning of a week and you don´t know until 24 hours in advance if it will be morning or afternoon. A day before an unscheduled delivery arrives (no mail to warn you, you just happen to be home).

Turns out they know about cabinets, but not what a good appliance is. The fridge gets delivered damaged, the dishwasher breaks down twice in 3 years. Mechanics from the brand are constantly unavailble.

8 years after placement, your house changes, floor is lowered, we needed new plints because the old ones keep falling (to short now). We order new plints and a service for placement. Ordering, payment, easy.... Planning, same nightmare. Try to plan well in advance (months) get a date forced upon you. Still no way of knowing wether its morning or afternoon. If this doesn´t fit, though luck, next option in two months. Also the package with plints got deliverd so your stuck with a large package of wood in your livingroom for two months....

They are a complete scam. They make false prices and force you ro sign and then include additional cost taht you have to incure as a client. not trustworthy if you dig further in reviews you will read similar stories of inflated prices and fake discounts and then addding additional cost after you sign . so many other kitchen suppliers find something else with more transparant pricing.

Previous review:

“I’m honestly shocked by how badly this has been handled.

Yesterday, the kitchen installer came as planned, he complained about a water pipe that needed to be moved and then he fixed it charging us 80 euros and everything seemed fine. But today, the Quooker and stove installer shows up and tells us the cabinet was installed on top of the water drainage pipe and this drainage pipe is short — meaning he couldn’t do anything. Not even install the stove, which doesn’t involve water.

He then just walked out. No solution, no next steps, no explanation of what we’re supposed to do now.

To make it worse, he removed one of the cabinet doors to “work better” and left it like that — just lying there. Didn’t even bother putting it back.

Two different installers, clearly not aligned at all, and now we’re left with a kitchen we can’t use, no idea what’s going to happen, and zero communication from anyone.

This level of disorganization and lack of responsibility is completely unacceptable.

We expect someone to contact us ASAP.
“

Update
Problem has been solved in the most gracefully way, without breaking the floor, with just a small cut in the cabinet, approved by myself.

Sequence of facts:
- Friday all the cabinets were assembled together with the quooker tap(only), stove(disconnected), sink(not connected to the drain), microwave oven and oven completely functional.
- Saturday morning the plumber(let’s call plumber #1) called me in the morning telling me that he would arrive in 45 min. We met and I showed the kitchen. After 2 min he came to me and told me that the drain pipe was too short. He kept looking for more 2-5 min and told me once more, that the drain was too short and there wasn’t anything he could do. He showed me why it was too short and he couldn’t glue, and again there wasn’t anything he could do. Plumber #1 also told me that to solve this issue either the cabined needed to be completely removed or a big role should be opened and then another role in my concrete floor should be opened to extend the drain pipe. After around 10min in my house he left letting the cabinet’s door removed.
- Saturday morning after plumber #1 leaves, I went to Keuken Kampioen in Purmerend to discuss about this issue with the selling team. The were very supportive and opened an emergency call with the team responsible for installing the kitchen.
- Monday morning I’ve called to keuken kampioen CS to discuss about my case and they informed that they were sending the best plumber they have.
- Monday morning I’ve received a call from Donald, the plumber #2. He arrived in my house and made the complete installation of my kitchen without complaining and showing a lot of expertise in what he was doing. If you reading this, ask to have Donald coming to install your tap, sink and quooker, instead of the plumber #1.

After the all storm of stress in the weekend, now, Monday I have my complete kitchen 100% functional. I’m happy with the service and the kindness of the support team and the plumber Donald!

We need more people like Donald.

Have some smaller damaged but problems r solved quickly

- the first appointment for the montage was cancelled and rescheduled a few days after. Very unfortunate to wait more days without a kitchen
- One item was broken upon delivery. Nobody can tell me how long it will be before it is fixed
- i wish the montage and connection of the machines had been done on the same day. This was not the case. The kitchen was assembled but I couldn’t use it.
- because one item was broken, there must be a 3rd visit planned. This is too much.
- I wish the packaging had been take care of. Instead of this, I was left with a mountain of garbage in my garden. Not nice.
- the work place was supposed to be 93 cm high, it is 94,5 cm which is very high

i had an appointment with some one from customer service (rotterdam Alexander), he treated me really bad, he said i am joking with him and he thought i pretend that i don't understand him when i asked a question ,he also doesn't hear me and interrupted me alot, then when i replied that i don't like it he accused me that i yelled at him (was not true) he said "eave the shop i am not going to give you price , i donnot want you on my shop"
very bad experience after wasting 2 hours with him.
i donnot know how you treat customer like that, when i complain how do u treat me , you turn the table and accuse me yelling ? if i would get the kitchen for free i don't want it .

I wish I could use zero stars but I can't. I strongly advise against doing business with Keuken Kampioen. Their sales team misled us and pushed us to sign on the first appointment, promising a free cancellation unless the kitchen was in production. That was the only reason why we signed. Once we tried to cancel, they changed their story, demanding 30% fee despite their earlier assurances. They also lied about verbal agreements and used manipulative tactics to pressure us into signing on the spot.

Their customer service was dismissive, and the lack of transparency is alarming. We had to fight for weeks just to get a €500 settlement, which should never have been the case. Save yourself the stress and avoid this company at all costs. WORST COMPANY EVER!!!

From the very first moment we walked into Keukenkampioen, we were greeted warmly and looked after by Mike van Engelenburg.

Mike is truly exceptional - professional, friendly, and incredibly relatable! He took the time to listen to our ideas and guided us through every step of creating and designing our dream kitchen. His deep knowledge and expertise were evident in the thoughtful suggestions and advice he provided, always keeping our preferences and needs in mind.

Mike's customer-centric focus and outstanding sales skills made the entire process seamless and enjoyable. (Even as someone whose profession is teaching people how to sell, I can confidently say that Mike's skills are absolutely 5-star!)
He struck the perfect balance between being approachable and direct, ensuring that we understood all the options available to us while providing expert recommendations. His genuine passion for helping customers achieve their vision shines through, and it made all the difference in our experience.

Everything was delivered and installed without delay, fault, or damage, which truly speaks to the high level of organization and attention to detail at Keukenkampioen. The logistics of delivery and installation were flawless.

Special thanks to Roland, who single-handedly installed our entire kitchen in less than a day with incredible precision and care. The quality of work was exceptional, and we couldn’t be happier with the end result.

We are beyond satisfied with our experience at Keukenkampioen and highly recommend them to anyone looking to create their dream kitchen.

A massive thank you to Mike, Roland and the entire team for their professionalism, dedication, and outstanding service!!

Thank you!!!

I received VERY VERY VERY VERY POOR POOR POOR CUSTOMER SERVICE..S
I will do my best not to let anyone buy kitchen from this rubbish company.
Thery are really good at making their customer crazy.
I will share my experiance allover social media and creat a #KEUKENKAMPaN_NOT_BUY

I have ordered a kitchen cupboard (order number 2027614888) from Keuken Kampioen with delivery and installation. I have got the order form to sign and send, which i have sent. I have not received any further communication about the full cupboard drawing or any information on preparations for installations, All the items have been delivered today, 21st Nov, the installing technicians have visited. Upon entering the home, they have told me that they dont have any installation drawing. They have asked me for any drawing to share with them. I have said that i have the basic document that shows the order and how the cupboard looks like, but not an installation drawing. I have shared it with them.
The technicians discussed themselves, after 20 to 30 min, they came to me and told they cannot install, as there was a power socket on the wall, which needs to be removed, and new power sockets to be created. I have told them that i will remove the power socket immediately ( i have removed immediately) , and i have told them that i dont need any new power sockets. I dont have any problem even if the cubboard is not connected to the power. But, the technicians tried to convince me to fix the power sockets now, later they cannot be fixed. I have said no problem, i dont need them. But, the technicians, have refused to install the cupboard, and they have left the home just like that. Later, they have sent an installation report, that not all the necessary things are in place to fix the installation. I have tried to explain the Keuken Kampioen customer care, but they have not paid any attention to my request, and they have told me installation cannot be done today. new appointment has to be made. However, the delivery guys have just dumped all the cupboard items in my living room, and have left. Very disappointed and got into stress because of this.looking for a support to fight these troublemakers,

My observation and understanding of the technicians from the beginning is, they are a bit worried as they dont have installation drawing, and looking confused. They have determined to postpone the installation at any cost, so they were not at all looking for solutions or listening to me.

I am a regular Keuken Kampioen customer, never had this problem before, but this time, it was a disaster. Attached is the drawing that i have only got from you about the cupboard.

Since yesterday afternoon, keuken Kampioen teams promised to call me back to set up a new appointment, so far no call and nothing. when I called them again today, they said the same, concerned team will call you surely. Pathetic and unprofessional. never ever go to Keuken Kampioen. My neineighbors told me now that they never and ever think of keuken Kampioen.

Sales Team in Almere Poort(Zero Star)
In the first discussion with KK, the size of the kitchen that I provided was 271cms and I signed agreement, the cost was also discussed, later the technician came and measured as 280cms, however the final measurement was 266cms(they assume something), I taught people from KK are experts so I taught what they measured was correct, but they are not, now there is a huge gap between the wall and kitchen, KK said, I told them that I will remove the wall, but I never said that, finally to escape, they said, you have signed and it is your fault, to fix the 5cms gap they are asking me to pay 1100+ euros!
Note: The cost for the 271cms kitchen and 266cms are the same, how can this be possible?

Kitchen Delivery(Zero Star)
I was told that, before Kitchen delivery I should make sure the plastering work in the kitchen should be completed and the wall should be dry, I made sure Kitchen walls are fully dry however I was busy in plastering in my living room, the delivery people said, they cant deliver the kitchen because I am in the middle of plastering in the living room, they said, they cant deliver since I am plastering in the living room, this was never told and never written anywhere in the terms and condition, I requested them to show this condition in their documents, but they didn't, because they don't have! They charged 250 euros for this! Just thinking, what if I plaster my living room after a year? Or as per KK, I should not plaster the house until the warranty expiration period??

Experience with Installation(Zero Star)
Post installation there were few cutting and fitting issues(the light brown wood was visible easily in my black kitchen), I communicated this issue with KK, they promised that they are going to look into this, therefore Iam NOT fully satisfied with the installation service, I am very much afraid that they will ask my hard earned money to fix this as well.

There are many other issues also, that I will post in the google reviews with pictures, I kindly request you to read my review before you make an appointment with KK.

Overall my experience is very bad, terrible, frustrating, in short KK always thinks only about money NOT the customer satisfaction, I will never recommend KK to anybody in this world! Money minded people, please stay away from them to safe guard your money!
0rderNumber: 20231062785

Dear Mr Twan Kok,
Indeed your service team called me, a person visited my house to view the kitchen and he accepted that the first two problems is a mistake, he in-turn identified a new damage that even I didnt notice, he promised me that these issues will be fixed, but ,my third issue will not be fixed because that issue was from the sales team, overall your customer service team is good.

However your sales is a night mare for me, they never respond to my calls/emails in reality they fully stopped responding to me(but they were responding to me very good before I signed the agreement, but after that NO, they dont even care about the customer), worst sales team ever seen in my life.
(Thanks for the people who liked this review, few people contacted me and I suggested them never to have any sales relation with KK, they agreed with me)

Our apartment in Leiden gonna have a pretty neat kitchen soon. Many thanks to Yves : )

The accessories such as dishwasher, wash sink were never shown and the quality was not satisfactory

request to change was not considered telling it will be a full replacement cost. Hardly any response to the follow-ups

We bought a kitchen from here and paid around 14k. They were friendly during planning and so on. Later on we had 2 major issues with them.

1. They took the measurements but they didn't check if the drywall strong enough to carry on cabinets. During the installation the guy realized that drywall is not strong enough. So, we wanted him to stop to be able to work on that drywall. However, they didn't listen us and insisted on installing rest of the stuff and told us that you can strengthen top of drywall later on to install cabinets. That really made things difficult for us because we were unable to renew whole drywall. Somehow we managed to make it work still. We made a new appointment and they came in 2 weeks and installed the cabinets. We needed to pay extra 225 for this procedure which can be avoided if they checked the wall during taking the measurements.

2. We didn't use the kitchen after the installation since first we needed to repair the drywall and wait for upper cabinets. After upper cabinets installed, we started putting kitchen items to the cabinets. Then my wife realized that one of the cabinet handle's veneer was peeled. She said she saw that while the man was placing the oven in position, it slipped from his hand and he applied slight pressure on the handle. She checked it afterwards but it wasn't visible back then. But apparently later on it got peeled off. We called customer service to report but hey said it's already been 3 weeks and we can't cover it for free. I asked them if they have any proof that there was no issue during delivery and they send pictures to me. However, they were taken a bit far from the cabinets and it wasn't visible there. They said they can make an offer. Just out of curiosity, I wanted them to make an offer. They wanted us to pay 260 for the fix. Funny thing is they say they provide 10 years of warranty. However, somehow 3 weeks is too late for them to cover issues from installation which we couldn't use the kitchen during that 3 weeks at all. If they don't accept it was because of the issue during installation, that means the material they are offering is not strong enough and can be disrupted by regular usage in just 3 weeks. Then I would recommend people not to buy it. Don't waste your money on a material which can be disrupted in 3 weeks.

Update:

Customer service finally called and did not care at all. The below offer of a splash back is actually us paying to fix their mistake. They have not offered anything. Absolutely useless waste of time company. Not to mention this solution would not work at all in this situation.

Would not recommend ordering a kitchen from here. We spent just over 20,000 euros on a kitchen, for that you would expect better customer care. But as soon as you’ve paid them they don’t care. Our worktop was mismeasured. They came up with a rubbish excuse and said they couldn’t do anything about it. After spending around 4-5000 euros on a worktop, you would expect a solution for their mistake or some compensation.

They will reply to your review, saying they will get in touch to discuss the issue further, but this is also a lie. I have heard nothing from them and it is impossible to get in touch with customer service.

Go to Almere and ask for Claudine and Mike, very pleasant and professional people to talk / work with. They have helped us a lot with our choices.