Keuken Kampioen Reviews 

De verkoper is top en heeft alle kennis .

2 years ago Went to look at kitchens was pressured by sales team. I told them my budget and they quoted me twice that but magically discounted it to just over my budget (why lie?) first red flag.

After initial meeting after I had signed but deep down felt I was pressured I didn’t know what the kitchen would look like they hand drew it by hand no 3D mockup. After thinking about it I then went back to question the kitchen….quality of cupboards was cheap when I looked into it as they couldn’t show me them in the showroom, type of appliances not matching cheap sink, I thought I was getting a thick worktop it was thin with a border stuck on to make it look thick things that were not made clear in the original meeting but had I known about would not have ordered. They Sent new quote with minor changes no options as requested, so I could work out the final layout, so I didn’t sign and cancelled the order when I spoke to them on the phone.

For 2 years they have been chasing me ignoring the fact the order was cancelled. I asked if the kitchen had been ordered physically because they were charging me storage fees? they said no but are trying to extract thousands of pounds from me for a kitchen I didn’t finally sign for and that has never been ordered physically from any supplier. I think now they want 13,000 euros for the kitchen because they say inflation, original quotes was 10,000 and also they now want a 3000 euros deposit for keeping the kitchen order stored in their filing cabinet for 2 years.

This is how they make money trap you and if you back out relentlessly charge you for one thing that only exists on paper….you have been warned! Dishonest sales tactics …… just be honest I would have had the kitchen if you had been honest and made the changes I wanted and were more flexible and not treat customers like they are stupid. It’s a big purchase you have to be in love with it and it’s your job to make sure the customer is.

Great and friendly staff!
Patient and professional.

Excellent service

Go away from this store. We had a terrible experience at Westport. After spending a lot of time negotiating with the seller, we visited other stores and decided to close the deal with him even tho he wasn't the cheaper. We called him and closed the deal with the project we had from 2 days before. He then sent us an email with the quotation for us to give the ok, we noticed the wine fridge was missing then we contacted him who said he removed in the order to make it cheaper, saying he spoke with us about it, which he didn't. He was totally dishonest, if we hadn't been careful to check everything in the quotation AGAIN we would sign the kitchen with the item missing without knowing, additionally also tried really hard to gaslight us saying several times he discussed this with us which he never did. Stay away from this place.
Also, expect to lower the price of the offer they give to you initially by 30% at the least (but I think this is in nearly every kitchen store).

Sales review
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We recently visited this branch and was very satisfied with the sales process. We really appreciated the meeting with Esther. She not only helped us create an elegant yet efficient design but also helped us learn about the mistakes we were making in our design choices. Her priority was not to sell a kitchen but for us to have a kitchen that we want. She was really generous and kind to accommodate us without an appointment.

PS: I will update the review post delivery and installation

We bought the kitchen with Keuken Kampioen, Kitchen was scheduled to delivered on 11-Dec and they inspected the Kitchen readiness in terms of electric and plumbing connection and confirmed all good for installation next day.
On the day on installation the mechanic came and suddenly from nowhere he find couple of minor issue and within 15 mins just left the house without installation. I asked him that we have contractor who did the kitchen setup gonna be home in 30 mins and these minor issues can fixed in parallel in 30 mins while you start the installation but he was very rude and not willing to corporate at all.
Still I got those minor issues sorted in an hour and called back but customer service said the mechanic went to another installation (not sure how can they have 2 installation on same day for one mechanic).
Next appointment given to me is after 4 week which is terrible. After multiple request customer service is not doing anything.
Look like it was all planned and mechanic was in no mood to install the kitchen and just wanted to find and excuse to go.
Keuken Kampioen offered free installation and if they provide this kind of service for installation then its a cheating for us as customer.
Really disappointed with their service.

Hi
I got disapproving service from this company. They did not consider an outlet for the cabinet for me while designing it, and they were not responsive and just threw a ball on my ground. So, if the customer pays more than 14000 euros, the designer must consult/advise the customer on such an important thing. I cannot even use my coffee maker or other appliances and have to connect them in the bedroom !!! I have a question for the Kueken Kampioen: what are the planner/designer's responsibilities? He/she should be able to see a holistic view and consider all the aspects of everything. That is why we pay to you! So, right now, I have an incomplete cabinet, and this is entirely useless.
Masoud

Our requirements were not met. The sales person did not listen to our requirements. During all meetings we advised we required a frost free fridge and a decent size microwave, these 2 requirements were not met.

Additionaly the kitchen handles were placed incorrectly off centre, despite numerous calls and emails requesting rectification and later for a manager to contact us, our requests went unanswered, months later we still await this call or any rectification.

Due to the after sales service and the none commitment of responding to our emails and calls, I would not recommend this company.

The after sales service is below standard.

Prima .zowel in de showroom (Acelien) als aflevering en montage. Top.

euvel is verholpen

We installed our kitchen with Keuken Kampioen 2 years ago, and are very pleased with the after sales service and support provided. Recently our kitchen tap started leaking and we reached out to customer service via email. Response was prompt and I shared some photos and a video of the leak. I was told that the mixer cartridge needed to be replaced, and a technician came 2 weeks later to change the cartridge. Unfortunately the tap started leaking that same evening and I reached out to customer service again. They then decided to change the entire tap and this was done within 1.5 weeks. Both the customer service and technicians who came were friendly, punctual and professional. Thank you Tizony and Mandy (customer service), Piet and Jurgen (technician) for your help!

Alles is perfect, de aandacht, het ontwerp en de service..

Super monteur, en de communicatie met keukenkampioen was prima

Keuken Kampioen was a pleasure to work with, communicated well and the kitchen is perfect! I would definately recommend them. The kitchen was fitted beautifully by hard working professionals, it was a pleasure. Thank you!

My experience with Keuken Kampioen was positive in the beginning. Thanks to Sales team which showed customer-oriented approach, our visit to Keuken Kampioen store was efficient – we ordered our kitchen leveraging good advice from the salesperson. Staying on the positive side, the kitchen was produced and delivered on time.
The things which didn’t go well:
1. Keuken kampioen made measurements of our kitchen and then they lost them. It led to an extra appointment to measure the kitchen one more time. That meant that I needed to be at home during that extra appointment.
2. Installation. The specialist made an error at the initial stage and then he had to dismantle the cabinets and to start again. He progressed slow, so I had to call Keuken Kampioen. After my call they sent extra employees to help. While ordering the kitchen the salesperson said that the installation would take 1 day. The same time assessment was provided by the installation specialist at the start of his work too. Eventually the installation took longer than it was discussed – 1.5 days. After the installation work was complete we found a big hole in one of the internal cabinets. The installation worker was quiet about it.
3. Post installation service. After the hole in the cabinet was discovered I called Keuken Kampioen to ask them to fix the issue. The original reply was that the hole was needed because there was a pipe behind the cabinet. That wasn’t true. Eventually Keuken Kampioen agreed to send a specialist to plug the hole, but we had to wait for one month. When the workers came to our place it appeared that they weren’t properly briefed above the issue (although we sent the pictures to Customer service). One of the specialists had to go to a shop to buy the required materials, while 2nd one was just sitting idle at our place. Apparently the workers weren’t in hurry, and they didn’t worry much about my time. The task took the whole afternoon, during that time I had to stay at home with them.
4. Customer service. Keuken Kampioen tried to invoice me for the service which wasn’t agreed upfront (that it’ll be paid service). After the kitchen was installed, the problems with the (new) sink blockage and leakage started. After the problem with stoppage was solved by another company, leakage stopped as well. I made an appointment with Keuken Kampioen to fix the leakage the same day I had an appointment with the company which specialises in blockage solving. Keuken kampioen didn’t mention upfront that the visit of their specialist wouldn’t be free. They also didn’t make any reference to their price, 150 Euro, which is notably above average market price for such service. Furthermore, when I made an appointment with Customer service specialist to discuss the issue, the specialist didn’t call me at the agreed time, so I had to chase the person myself.
In summary, Keuken Kampioen is reluctant to admit deficiencies in their work (e.g. a hole in the cabinet) and the company seems not to value time of their customers. At the same time they aim to get maximum from you (they didn’t offer compensation for my lost time due to extra appointments, instead they charge extra 150 Euros for the time of their leakage specialist). That doesn’t convince me to turn to Keuken Kampioen in future and to recommend them to other people.
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Addition to the initial feedback.
Keuken Kampioen reacted on the feedback on 06.03.2023 replying that they would discuss the issue internally and get back to me. 3 weeks later (today is 29.03.2023) no further reaction was received from Keuken Kampioen.

Great cooperation, paying attention to details, fast process leading from initial concept thru on-site measurement to final design. Flexible delivery.

Buying a new kitchen was almost a year long process, but I'm happy to say that w/ Keuken Kampioen Zaandam, it paid off. After struggling to find a place with decent enough reviews and wouldn't mind a couple of expats that are struggling with Dutch, we found Eric at Keuken Kampioen Zaandam. He was amazingly supportive, and based on the project we already had in mind, he helped us make it a lot better. I'm not even kidding when I say that at one point we had a meeting that went for 6 hours straight, where we defined almost every single little detail of our kitchen. Eric was there for us (Thank you Eric!). When it came the time to discuss prices, we were actually really straight forward: this is how much we have, and the kitchen you drew is our dream kitchen. W/ some compromises here and there (from both customer and store, mind you), we paid something that was within our budget.

And as you can imagine, MOST sales departments are pretty amazing at making you feel like you've done the best deal ever, but the problem is: would they deliver everything on time? Would something be missing? Would they install it correctly and with good quality?

I waited until the final moment to write this review to say: YES! The delivery process was amazing (with several points of contact and channels to confirm that the kitchen was indeed coming). We needed 3 days for the whole thing: 1 to deliver, another to assemble, and a third to connect pipes and remaining electrical parts.

Delivery guys were super nice and friendly, and helped us confirm that everything was there. Assembly guys were incredibly fast and had a LOT of experience! And even tho we had to push a bit to help w/ some finishing touches, they did it without any problems. Connecting pipes and electric also went well, with the technician even helping fix some mistakes from previous contractors that worked in the house before.

It all went really smoothly and after a long wait, we finally had our dream kitchen installed.

Even after everything was said and done, I went back to the store to ask for some extra materials to help me w/ some extra contractor work that was happening, and they happily helped me out! (Thanks again Eric!)

I don't know much about other branches, but I can say that Keuken Kampioen (and Eric) really made all the stress, anxiety, and investment pay off.

I recommend!