Kettle Club Watches Reviews 

573
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly dedicated team for being extremely helpful, professional, and welcoming during every single visit to the retail shop. People also deeply appreciate the prompt communication and completely smooth transactions when buying, selling, or trading high-end luxury timepieces. Some reviewers were happy with the expert advice and the pristine condition of the unique timepieces they received. Consumers additionally noted that staff members always went above and beyond to kindly assist with quick watch repairs, battery replacements, and precise bracelet adjustments. Buyers frequently mention that they will definitely return for future purchases.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their welcoming and friendly attitude during... See more

Service

Customers consistently note positive experiences with service, describing it as top-notch, highly... See more

Product

Customers had positive experiences with product, highlighting a fantastic selection of watches that are... See more

User experience

Users describe positive interactions with user experience, highlighting seamless and stress-free transactions... See more

Customer service

People report positive experiences with customer service, highlighting prompt and courteous communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more

Rated 5 out of 5 stars

Seen they had a certain timepiece available through their instagram page and enquired through their WhatsApp. After receiving some images of the watch and further details, I was able to trade in two t... See more

Rated 5 out of 5 stars

Kettle Club, are a fantastic business to deal with. I've brought and sold a few watches with them now most recently purchased an Omega Speedmaster and every single interaction is fantastic. They are i... See more

Rated 5 out of 5 stars

I cannot fault the service I received from this company. With constant contact, they found me exactly what I wanted. Nothing was too much trouble, I felt completely valued as a customer and would 100... See more


Company details

  1. #6 of 131 best companies in Watch shop
  2. #12 of 287 best companies in Jewellery shop
  3. #3 of 27 best companies in Watch repair shop

Written by the company

With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.


Contact info

5.0

Excellent

TrustScore 5 out of 5

573 reviews

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5.0

All reviews

(573)

142 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality

Lovely boys looked after me I will be back it's a shame they are Tottenham only joking ⚒️⚒️⚒️

26 August 2026
Rated 5 out of 5 stars

Would recommend to anyone

Would recommend to anyone! Nice selection of watches, competitively priced!

Really personal service and welcoming.

Knowledgeable about their work.

Finance available.

Having a watch repaired by them too so no need to go anywhere else!

10/10 👏🏻

28 August 2026
Unprompted review
Rated 5 out of 5 stars

5 stars, highly recommended.

The guys at kettle club couldn’t have been anymore helpful if they tried. A pleasure to buy from and I would highly recommend them to anyone who is looking for a watch. Thank you again!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service, available timepieces and great customer experience.

From communicating with Sam on Instagram initially through to collecting the timepiece in person, I felt like a valued customer along the whole process. That really meant a lot to me after the process with the AD’s. He answered all of my questions rapidly as I had explained it was my first Rolex. When visiting in person someone actually came in enquiring about the exact timepiece I was collecting and even considered asking to pay more. Sam was adamant it was off the table and carried on making the experience an unforgettable one for me and my partner. He explained everything to me just like an AD would and spent time fitting it perfectly.
I’m a firm believer that something’s value is what someone’s willing to pay, and the experience alone made it worth choosing to use Kettle Club. Will definitely be back.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you Gary!

I can only speak in highest regards of the Kettle Club, and in particular of Gary.

The watches are fantastic and the service is absolutely top-notch. What is truly outstanding though is the humanity in this Shop. In a world where everything is about making profit, Gary has helped me in such a kind way, which you rarely find these days anymore. What you will find here is top quality and genuine people who won't overcharge you for anything.

A visit at the Kettle Club makes my day even better because I am leaving with a smile, knowing there are still amazing people out there.

I live in Canary Wharf, with many Watch shops around, however I happily travel each time to the Kettle Shop whenever I need something adjusted.

Thank you Gary, this kindness will last in my memory for a very long time.

- Markus

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Experience with Kettle Club Watches

I had a fantastic experience with Kettle Club Watches. I was assisted by Ollie, but everyone I dealt with was equally great. From the very beginning, they were prompt, friendly, and genuinely interested in me as a customer. Their communication was courteous and natural, they were simply themselves, which made the whole interaction feel authentic and refreshing.

What stood out most was how they made me feel valued. I truly felt like they wanted me as a patron, not just another customer. That level of care and attention is rare these days, and it made the experience memorable in the best way.

I would highly recommend Kettle Club Watches to anyone looking for both quality timepieces and exceptional customer service.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Really helpful on the phone leading up to my purchase, very clear and precise. On arrival Gary and Sam were easy to speak with, gave me lots of details about the watch and especially very helpful when it came to the aftercare of my purchase. Thanks again.

20 July 2026

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