Great experience buying a time piece from the Kettle Club. Initially contacted them through WhatsApp and made an appointment to view the watch at their shop. Really nice people to deal with Ollie look... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #6 of 131 best companies in Watch shop
- #12 of 287 best companies in Jewellery shop
- #3 of 27 best companies in Watch repair shop
Written by the company
With a combined 15 years of experience in the watch industry, The Kettle Club is a market leader based in the centre of London.
Contact info
53 Liverpool Street, EC2, London, United Kingdom
- admin@kettleclub.co.uk
- kettleclub.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality
Lovely boys looked after me I will be back it's a shame they are Tottenham only joking ⚒️⚒️⚒️
Very professional and knowledgable…
Very professional and knowledgable people. Smooth transaction and will be using again for next purchase.
Would recommend to anyone
Would recommend to anyone! Nice selection of watches, competitively priced!
Really personal service and welcoming.
Knowledgeable about their work.
Finance available.
Having a watch repaired by them too so no need to go anywhere else!
10/10 👏🏻
5 stars, highly recommended.
The guys at kettle club couldn’t have been anymore helpful if they tried. A pleasure to buy from and I would highly recommend them to anyone who is looking for a watch. Thank you again!
Excellent service, available timepieces and great customer experience.
From communicating with Sam on Instagram initially through to collecting the timepiece in person, I felt like a valued customer along the whole process. That really meant a lot to me after the process with the AD’s. He answered all of my questions rapidly as I had explained it was my first Rolex. When visiting in person someone actually came in enquiring about the exact timepiece I was collecting and even considered asking to pay more. Sam was adamant it was off the table and carried on making the experience an unforgettable one for me and my partner. He explained everything to me just like an AD would and spent time fitting it perfectly.
I’m a firm believer that something’s value is what someone’s willing to pay, and the experience alone made it worth choosing to use Kettle Club. Will definitely be back.
Kettle club
Welcoming, friendly staff with great hospitality and chatty. No rushing, great experience
Thank you Gary!
I can only speak in highest regards of the Kettle Club, and in particular of Gary.
The watches are fantastic and the service is absolutely top-notch. What is truly outstanding though is the humanity in this Shop. In a world where everything is about making profit, Gary has helped me in such a kind way, which you rarely find these days anymore. What you will find here is top quality and genuine people who won't overcharge you for anything.
A visit at the Kettle Club makes my day even better because I am leaving with a smile, knowing there are still amazing people out there.
I live in Canary Wharf, with many Watch shops around, however I happily travel each time to the Kettle Shop whenever I need something adjusted.
Thank you Gary, this kindness will last in my memory for a very long time.
- Markus
Very Helpful from Start to finish quick…
Very Helpful from Start to finish quick friendly 5 star service.
Seamless great service extremely…
Seamless great service extremely efficient skip the main retailers and deal with these guys!
Prompt and trustworthy transaction for…
Prompt and trustworthy transaction for a lovely birthday present
Very good service
Fantastic service
Fantastic service! Lucky to have them in the City of London.
Exceptional Customer Experience with Kettle Club Watches
I had a fantastic experience with Kettle Club Watches. I was assisted by Ollie, but everyone I dealt with was equally great. From the very beginning, they were prompt, friendly, and genuinely interested in me as a customer. Their communication was courteous and natural, they were simply themselves, which made the whole interaction feel authentic and refreshing.
What stood out most was how they made me feel valued. I truly felt like they wanted me as a patron, not just another customer. That level of care and attention is rare these days, and it made the experience memorable in the best way.
I would highly recommend Kettle Club Watches to anyone looking for both quality timepieces and exceptional customer service.
Very professional and friendly
Very professional, but friendly and personal service. Made the whole process really easy and enjoyable.
Would definitely recommend.
Good experience
Really helpful on the phone leading up to my purchase, very clear and precise. On arrival Gary and Sam were easy to speak with, gave me lots of details about the watch and especially very helpful when it came to the aftercare of my purchase. Thanks again.
Sam and the team are masters of the…
Sam and the team are masters of the trade . Their knowledge is first class and their service matches . Fast and reliable and easy to deal with
Top guys sorted my watch battery and…
Top guys sorted my watch battery and cleaned my chain no problems.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.