KaffeK Reviews 

45,594
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

At the time of ordering, I actually hadn’t realised that this company is based in Denmark with the only real consequence being that the delivery time ended up being a tiny bit longer than I anticipate... See more

Rated 5 out of 5 stars

Fabulous. Started buying these for my Dolce Gusto earlier this year and have now cancelled my Amazon Cafe au Lait coffee subscription because these are so good. Their own make Cafe au Lait is lo... See more

Rated 1 out of 5 stars

Hello, I don't know what the quality of the coffee I ordered will be, but I hope to find out someday! I don't know what this delivery is and where this coffee comes from, but I ordered it on August 26... See more

Company replied

Rated 5 out of 5 stars

I ordered the Nespresso compatible pods and my favourite are Dynamite and Strong Espresso. Excellent taste, the smell of coffee fills my flat like I'm in a coffee shop. Delivery was within the time fr... See more

Company details

Written by the company

KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers. The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites. Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.


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4.5

Excellent

TrustScore 4.5 out of 5

46k reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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4.5

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(45,594)

5,845 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable Service

At the time of ordering, I actually hadn’t realised that this company is based in Denmark with the only real consequence being that the delivery time ended up being a tiny bit longer than I anticipated. Regardless, the company keeps you so well informed along the way that it didn’t matter at all. The products also came packaged perfectly with no damage in transit.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous.

Fabulous.
Started buying these for my Dolce Gusto earlier this year and have now cancelled my Amazon Cafe au Lait coffee subscription because these are so good.
Their own make Cafe au Lait is lovely (currently buying 6 boxes a month lol). Bit stronger than the original ones but I like that.
Tried lots of different ones and though we have settled on the Cafe au Lait, one of the Americanos, Hazelnut Machiato and Flat White as our monthly purchase, we buy a new flavour each time to try something new. We also try a new syrup each order too.
The price is great and there's no loss in quality.
Our most recent order was made on Sunday 30th Aug and received today, 5th Sept, so not bad at all.
Absolutely brilliant find.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

First order no problem whatsoever quick…

First order no problem whatsoever quick delivery and a most excellent choice of coffee I use tassimo ordered several different and there’re all superb nice and smooth right up that get up and go coffee all round excellent I will be definitely ordering again 👍🏻

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Hello

Hello, I don't know what the quality of the coffee I ordered will be, but I hope to find out someday! I don't know what this delivery is and where this coffee comes from, but I ordered it on August 26th and now I received an email that it will arrive on September 3rd, that's 9 days, but I waited and waited, and yesterday I ordered from another company and today their delivery arrived! Maybe when we order your coffee, we should think half a month ahead so that we don't run out of coffee!!!

1 September 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for your message, and we completely understand your frustration – nobody should have to plan their coffee supply two weeks in advance!

We sincerely apologise for the long delivery time. We fully understand why you felt the need to order from another company in the meantime. That is not the experience we want for our customers.

We will definitely take your feedback on board and look into how we can achieve faster delivery times for our customers in the future.

We hope that when your order does arrive, the coffee at least lives up to your expectations! If you have any further questions, please don’t hesitate to contact us at info@kaffek.co.uk with your order number.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

My go-to for Nespresso pods

I ordered the Nespresso compatible pods and my favourite are Dynamite and Strong Espresso. Excellent taste, the smell of coffee fills my flat like I'm in a coffee shop. Delivery was within the time frame mentioned. I placed a second order now and hopefully the good experience will continue, as the value is excellent.

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Is there any coffee in these pods?

I found these pods so mild that they are essentially tasteless. I add instant coffee to get any taste. In addition they are XL but more than 50% don’t even fill a standard mug halfway. Very, very disappointed. I have used Tassimo for years and these (or this batch) are the worst I have ever purchased.

4 August 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for your feedback, and we are sorry to hear that these pods have been such a disappointment – especially for someone who has been using Tassimo for years.

We take both of your concerns seriously. A pod that tastes this mild and fails to fill a standard mug is not what we want our customers to experience, and we would very much like to look into this further – it may well be a batch issue worth investigating.

Please don’t hesitate to get in touch with us at info@kaffek.co.uk with your order number, and we will do our best to find a suitable solution for you.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Absolutely no customer service support

Absolutely no customer service support. This is the second time that an order has 'disappeared'.
Ordered coffee on 13th August. On 27th August it had not arrived. Delivery company has no tracking data. Emailed the company. No acknowledgment. No reply. Scam.
Update: KaffeK asked me to contact after I posted this review. I forwarded my original unanswered email with the order number today. Second email ignored. No response. If KaffeK were trying to insult and frustrate me they could not do a better job. This company is disgraceful.
August 31st: Third email ignored. This company took almost €100 on 13th August from a retired man living on a pension, and despite Tobias response to my original review, they ignore my emails. Rip off.

27 August 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for your patience, and we sincerely apologise for the frustration this situation has caused you.

We can confirm that your case has now been resolved and that you have been contacted accordingly. We are truly sorry if our emails did not reach you – on occasion our replies can unfortunately end up in spam folders, which may explain why you did not receive them. This is of course no excuse for the experience you have had, and we understand completely why you feel the way you do.

If you have any further questions or have not yet received our latest message, please do not hesitate to contact us directly at info@kaffek.ie with your order number.

Kind regards,
Tobias – KaffeK

Rated 1 out of 5 stars

Slow

Slow. No contact. Scam

1 July 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for your feedback, and we are truly sorry to hear about your experience.

We completely understand your frustration with the delivery speed and lack of communication – that is not the service we want to provide. We can assure you that we are a legitimate business and take all customer concerns very seriously.

Please don’t hesitate to contact us at info@kaffek.bg with your order number and we will do our best to resolve this for you as quickly as possible.

Kind regards,
Tobias – KaffeK

Rated 4 out of 5 stars

Helpful

Mix up with delivery address. While a bit of a palaver getting this resolved, Kaffek did refund me the order. Would recommend as a good outlet delivering great coffee.

19 August 2026
Unprompted review
Rated 2 out of 5 stars

There own brand is weak

There own brand is weak. Nescafe is expensive. I can buy it cheaper elsewhere

21 August 2026
Unprompted review
KaffeK logo

Reply from KaffeK

Hello,

Thank you for your feedback – we appreciate you sharing your thoughts.

We are sorry to hear that our own brand did not meet your expectations in terms of strength, and that you found the Nescafe pricing higher than elsewhere. We take this on board and will keep it in mind as we continue to develop our range and pricing.

If you would like any help finding a coffee that better suits your taste, please don’t hesitate to reach out to us at info@kaffek.co.uk – we are happy to help.

Kind regards,
Tobias – KaffeK

Rated 5 out of 5 stars

Brilliant 👏

Easy website, quick deliveries. Brilliant service. Telling about it to all my coffee lovers friends.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Used these guys several times-Always good experience

Used these guys several times now and always had a good experience.
Although based in Europe the shipping is quick and once it leaves them, its delivered via the UK post service - tracked.
Coms are good as to when the shipping is packed / enroute to the UK.
Good prices - sometimes cheaper than UK retailers and always have stock of what I ordered.
You can even get free shipping if your order is above a certain value.
Off to do another order now.
Recommend.

30 July 2026
Unprompted review

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