kate spade new york Reviews 

Really pleased with my bag. It’s very pretty and classic handbag style. However I have only given 4 stars rather than 5 because spending £100 on a bag I would have hoped it would have come in a dust bag. I have bought cheaper bags before which have been packed beautifully and safely however this just came in tissue paper and no dust bag. A bit dissatisfied with that. But the bag itself is lovely and very pretty.

I have experienced frequent frustration with the website, as it often displays items as being in stock during the browsing and checkout processes, only to report that they are unavailable at the final stage of payment due to a lack of updates.

Love this bag quick delivery and great service

Appalling customer service and treatment by this company. Placed order on 19th October, parcel was with DPD on 21st October but no further tracking since. Customer Service has said the parcel has been declared lost but will not refund me until their internal investigation has been completed. I have emailed them on numerous occasions but they have still not refunded me. They have my money for a parcel that was lost two weeks ago. Failure to deliver within a reasonable time and after the agreed timescale is a breach of the Consumer Rights Act 2015. I have paid a considerable sum of money, I don’t have my order and no-one from Kate Spade will help me. What a disgraceful way to treat a long time customer. If anyone from Kate Spade bothers to read this review can you please refund my money?

What an absolute disgrace of a company. Zero for customer service and zero for quality of leather. I bought a bag in June and just after 3 months of using it once per week for work, the leather all over the bag has turned from black to musky white patches. When I contacted customer services, they obviously tried to tell me this is normal and it is wear and tear?!! How can leather 'wear & tear' after 3 months?!!! Then they tried to tell me oh if your bag touches materials that leather doesn't like it can discolour and also perfume discolours leather...sorry what? I dont have materials touching the front of my bag when walking and I certainly dont have my bag hanging around my neck where I wear perfume, it sits below where my hips are. They then tried to offer me a 10% discount code to use on a future bag...do you think I'll spend another cent on bags from Kate Spade after all this, I don't think so 👎

Ordered a necklace for a 60th birthday gift, mother opened it and it’s all tangled up and no good. The packaging for a £95 necklace is poor, it was placed in a box with no safety packaging as would usually expect.
Messaged the WhatsApp help over a week ago and still no communication back

Great products

Really bad buying experience. The promotion code didn’t work, even though the promotion was advertised as running until 31/10. However, all the discount offers had already disappeared on 30/10.

I contacted Customer Service by phone, private message and live chat, but no one was able to resolve the issue or provide an alternative code so I could complete my checkout.

I even spoke to a customer service representative who didn’t seem to know that the company was offering an extra 20% off promotion and kept insisting that the offers were only for full-price items. 😑 Honestly, I was speechless.

I spent the whole day trying to get this sorted, but nobody was able to help. In the end, I simply gave up and lost all motivation to make the purchase.

Very disappointing customer service and a really frustrating shopping experience.

Sure I love my bag but the package was very underwhelming

Great bags…until you need customer service.Over 2 weeks later and trying numerous ways to contact customer service not a single reply.Automated response to say they are updating their customer service.
Worst customer service I’ve received as it’s non existent!

Hi. I ordered a bag and you sent incorrect bag. I phoned your customer service and they said i needed to return the bag, get a refund and reorder. A little annoying given it wasnt my error. However i did that.
Bag is in order now.
I got an email yesterday to say you received the returned, incorrect bag. And that you had refunded me 0 amount. I phoned again and stayed holding for 20 mins. Then hung up. I have no idea why the original amount has not been refunded. The 2nd order hasn’t arrived yet. I’m unlikely to order online again.

My t-shirt arrived beautifully packaged and, most importantly, fit perfectly & washes well. It's white cotton & thick enough not to show my underwear; yet light enough that I'm not baking hot!

My purchase was delivered in a fast and secure way. And I loved the bag itself.

Price mistake on their website. Not helpfull in providing a solution. Emailed with at least 5 different people all telling me it is a mistake but not offering me a real solution and not answering additional questions I have asked.

The extra 20% SAVE20 code is very misleading. I don’t understand why this code is given when the 20% code has already been applied. I applied the code which took another 20% of the price successfully but when you pay you are charged the price before the extra discount. I queried this by email which was not answered so I then phoned customer service to be told the price you pay includes the discount already and takes no notice of the extra 20% discount code. I have decided to return the bag as I am not buying from a company with a confusing pricing policy.

Pretty necklace, beautifully packaged and arrived quickly. I am so pleased as was the recipient.

I have purchased Kate Spade handbags in the past. All good.

I paid £9.95 for nominated day delivery, specifically selecting Tuesday 27 October because I needed this bag this week. My order confirmation explicitly states “Nominated Day Shipping” and records the £9.95 charge. Yet when I called to chase my order, the adviser repeatedly insisted I had not paid for that service and told me it might arrive “Tuesday, Wednesday or Thursday”. That is an extraordinary response to a customer who has paid to select a particular delivery date. I found her manner dismissive and unhelpful. Tuesday has now been and gone without delivery, and I have not even received an email confirming dispatch. The delivery charge has not been refunded either. Kate Spade has taken payment for a service it has failed to provide, then disputed that I purchased it despite its own written confirmation. I expect this complaint to be escalated, my £9.95 refunded and a clear, urgent response confirming when my order will arrive.