Kontist Reviews 

All Super nice

Time it takes for the cash to appear in accounts too long.

Review the communication below.
I am still waiting for a response on my email.
Yet instead of replying to this - I am repeatedly contacted by Tina asking for a evaluation of a response I haven't even received?
Christian is not to blame here. He was quick to follow up on a different matter. But I am still waiting for a reply to my email from the Kontist support service - and the email was sent on 13th!

MESSAGE OF 14.07.2026 to
​Christian von Kontist​
Hi Christian,

Sent this to Kontist support, but as is sadly quite typical - no response - normally forcing me to phone to which they then say I need to put it in writing!!

If you could help would be great.

--

Dear Kontist Customer Support,
I am writing to request further information regarding a card payment that appears in my account with the generic description "Web*online".
The transaction details are as follows:
Date: 19 June 2026
Amount: €19.60
Transaction type: Card payment
Description shown: Web*online
I do not recognise this merchant description and am unable to determine which company received the payment.
Please provide the full merchant details associated with this transaction, including:
the merchant's legal name;
any trading name;
the merchant's location (city and country);
the merchant ID (if available); and
any other information that would allow me to identify the recipient of this payment.
If this transaction relates to a recurring subscription, please also confirm whether it has been set up as a recurring card payment.
I would appreciate your prompt assistance, as I need this information to determine whether I should cancel the subscription or dispute the transaction.
Thank you, and I look forward to your reply.
Yours faithfully,
Rob Hyde

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Hello Rob,
you can change your language Setting in the App in "Einstellungen".

In relation to what inquiry are you still waiting for a response from us?

kind regards,
Christian

Am Sat, Jul 11, 2026 um 15:25 PM schrieb Rob Hyde
Hi,
Pls can you write to me in English. This is the reason I started with your company as you offered this service.
I haven't received a response yet so I cannot say whether the help was good or not.

best
R.Hyde

--

Subject: Ein kleiner Beitrag, der uns sehr hilft! 💛
Hallo Robert Edward,

Du hattest kürzlich Kontakt mit unserem Kundenservice. Wir hoffen, dass du die Unterstützung bekommen hast, die du gebraucht hast.

Heute haben wir eine kleine Bitte an Dich. ⭐⭐⭐⭐⭐

Deine Bewertung ist uns sehr wichtig: Eine 5-Sterne-Bewertung hilft uns, unsere starke Reputation zu halten und Unternehmer wie Dich noch besser zu unterstützen. Außerdem ist es eine tolle Möglichkeit, unserem Team Deine Zufriedenheit zu zeigen!

Wenn Du mit Deiner Erfahrung mit unserem Team, und generell mit Kontist, zufrieden bist, würde uns eine 5-Sterne-Bewertung sehr helfen 💛

In wenigen Sekunden kannst Du uns hier unterstützen:

Excellent customer service (which is something I value tremendously)!

Rejected my valid, newly-issued passport - their IDnow system can't process newer passport formats. This affects multiple German fintechs (Kontist, Finom, Qonto all use IDnow). No alternative verification offered. Unacceptable for a modern fintech to reject valid government ID due to outdated technology.

No one answers the telephone , no support and your account gets blocked in start up fase with no access to your funds. I explained them many times that I am a chef that works with children but they keep demanding an alcohol license. Sorry but I don't work with alcohol.Also I need to have an Anmeldung which can not be paid as they blocked the account. Even the card can not be paid as the company Solaris works with sends also invoices. I have replied to every email I got back as it's so tiring. Lawyer and accountant told me that I am not allowed to pay those bills with a private account so I'm going in circles. Lawyer has reported the situation to the banking authorities. Not safe and very unprofessional

Prompt feedback, very straightforward and helpful 🙏🏻

Super responsive and knowledgeable of the matter.

Extremely helpful Banking for freelancers. I use it every day. Tax buckets are the best feature - I know how much money I need to put aside to pay taxes

Kontist added a browser based interface which is extremely clean and easy to use

I have been with Kontist for over two years now. It is a very good service, any questions I have regarding taxes they answer quickly and professionally. Thanks to Kontist my annual Tax return is filed with ease and on time. And now that the banking app offers instant transfers I am very happy with the overall package.

Very user friendly app.
I also have to mention something I have been telling everyone about the packaging, colors and everything related to my VISA card. Thank you for that, sometimes it's the very small things!

Great App for freelancing. Very Fast answers from customer service

Easy to navigate, good free tools, app works great, bank card availability with good limit and no complications to use.

They closed my account and it's been taking 10 days for me to solve the issue, so far no solution in sight. Would not recommend, as their customer service is impossible to deal with.

Kontist has been fundamental in everything from getting set up as a Freelancer in Germany to providing the tools to correctly manage all relevant duties, from invoicing to banking.

Their banking app is very conveniently set up to categorize any incoming or outgoing transactions. This is quite useful as it'll allow you to know an estimate of how much money belongs to you, and how much belongs to the tax office.

Their tax/administrative services are also indispensable. They will serve as a very knowledgeable support team whenever you're having to deal with the Finanzamt.

I only had the account for about two months, really loved the design and the seamless tax reserves separation but the paypal transfers simply didn´t work and for me as a small producer selling online this is crucial. They promised to fix the problem but after 3 weeks of trying to pull money to the account and not succeeding I simply had to close it and search for a new bank, it broke my heart a bit. When I asked for closure they didn´t ask why and informed me it could take up to two weeks. I did the right thing

The customer support and the way by which inquiries/questions are handled have been beyond terrible the last few months.

Have to consistently write about issues (which are mostly a result of a system error) 4 or 5 times and wait long, just to get an incomplete or inaccurate answer. Often need to re-explain things several times from scratch due to the requests being passed around to people or departments who have no background about the conditions of my account (or didn't care to thoroughly review them).

Can't recommend Kontist at all at this point of time, and will have to move away to a different solution if the situation doesn't improve very soon.