I have a worst experience I asked if able to swap my ticket they refused . I bought ticket many time on get your guide never had a problem this the worst ii don't recommend. USE GET YOUR GUIDE MORE... See more
Company replied
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See what reviewers are saying
The store responded here by saying that it is not true what I said about my order. Well, on today's date 09/07 I have not received my order since 24/06. Even leaving in the EU, I find it unacceptable... See more
Company replied
There was a small mistake in my order. So i contacted customer service. I got a reply within two hours offering multiple solutions. I had a few questions about this and from that moment on communic... See more
Company replied
As always fast delivery. I have bought h2o2 from Ferwer a few times. Never any problems. Shipping with GLS to my doorstep. I will continue to buy from Ferwer. Highly recommended
Company replied
Company details
- Cosmetics shop
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Perfume store
Written by the company
Ferwer is a modern e-shop specializing in natural cosmetics, eco-friendly cleaning products, natural hair and body care, and household accessories. We offer a wide range of products from trusted brands focused on sustainability and environmental friendliness. Our selection includes natural shampoos, eco laundry detergents, plastic-free products, vegan cosmetics, and many other items that help reduce the environmental impact of everyday life. Ferwer was founded in 2014 and has since built a strong position in the eco-friendly product market. We continuously expand our range and respond to new trends and customer needs. Currently, we deliver to more than 20 countries across Europe, including Germany, Austria, Slovakia, Hungary, Italy, Spain, and other nations. Our goal is to provide not only high-quality products but also excellent customer service and fair conditions. We are committed to transparency, sustainability, and long-term customer satisfaction. Ferwer is not just a store but a community of people who care about the future of our planet. With us, everyone can easily choose a more sustainable path and contribute to a healthier lifestyle.
Contact info
Bartoskova 4, 14000, Prague, Czech Republic
- info@ferwer.es
- ferwer.es
2.8
Average
158 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have a worst experience I asked if…
I have a worst experience I asked if able to swap my ticket they refused . I bought ticket many time on get your guide never had a problem this the worst ii don't recommend. USE GET YOUR GUIDE MORE TRUST WORTHY B
30 July 2026
Unprompted review
Reply from Ferwer
Hello,
we believe this review may have been posted on the wrong company profile. Ferwer is an online retailer and we do not sell or exchange tickets. Your review refers to GetYourGuide, which is unrelated to our business.
We kindly ask you to verify the company you intended to review and, if this was posted by mistake, to update or remove the review. Thank you very much.
— The Ferwer Team
Impossible
The store responded here by saying that it is not true what I said about my order. Well, on today's date 09/07 I have not received my order since 24/06. Even leaving in the EU, I find it unacceptable that this time should be accepted. Are you coming from China? Does it come from elsewhere outside the EU?? NO, certainly not, lack of logistics and prior shipping organization or something!! Finally. I buy from other stores also in R. Czech and it takes me 6 to 8 calendar days, but I do not intend to buy again on this site even though I know they are idonios, but with this shipping logistics I never want!! I will wait for the products to come back here to talk only about the products, because the FERWER store is seen!!!
9 July 2026
Unprompted review
Reply from Ferwer
Hello,
we are very sorry that your order has still not arrived. A delivery time this long is not the standard we want to provide, and we fully understand your frustration.
We also apologize if our previous response appeared to dismiss your experience. That was not our intention. Please contact our customer support and provide your order details so that we can check the shipment with the carrier and offer you an appropriate solution as quickly as possible.
Thank you for bringing this to our attention. We hope we can still resolve the situation to your satisfaction.
is a scam an owner norwayian does not…
is a scam an owner norwayian does not pay to his employees, now is creating other stores with address in england, Pjisk, Compagnien,Fervei, Atiets, Fluffy-panda, Rosalyssa, Booggy, Estlins, Zinsak, Patrice Geffroy is the name
8 July 2026
Unprompted review
Reply from Ferwer
Hi, we are sorry to read this review, but we must clearly state that these claims are not true and do not relate to Ferwer.
Ferwer is a legitimate European online store that has been operating for more than 10 years. We do not create fake stores and we take our obligations to customers, partners and employees seriously.
If you have a specific issue with an order placed on Ferwer, please contact our customer support with your order number and we will gladly check it. Otherwise, we ask you not to spread unverified and misleading claims.
Ferwer
Worst website to shop from
Worst website to shop from. This site is a scam. I ordered a perfume and it has been more than two weeks and it still hasn’t arrived. This site is a fraud. They have terrible service.
6 February 2026
Unprompted review
Reply from Ferwer
Hi, we are sorry to read your review and we understand that waiting for a delivery can be frustrating.
However, Ferwer is not a scam or a fraud. We are a legitimate European online store that has been operating for more than 10 years and we regularly ship orders to customers across Europe.
If your order has not arrived yet, please contact our customer support with your order number so we can check the shipment status with the carrier and help resolve the situation as quickly as possible.
We apologize for the inconvenience.
I made a purchase on December 25
I made a purchase on December 25, 2025, with a commitment to ship within 5 days. As of January 5, 2026, the status of my order had not been updated. After filing a complaint, the order status changed to: Shipped To, however, when tracking the shipment on MRW, it shows: Pending Collection, and this has been the case since January 5, 2026. A terrible experience with this supplier, Ferwer.
Perante a resposta e a entrega do pedido estou reavaliando minha nota.
24 December 2025
Unprompted review
Reply from Ferwer
Dear customer,
thank you for your message and we sincerely apologize for the inconvenience you have experienced.
We would like to clarify that the email address provided with your order appears to be incorrect or incomplete (it was entered in the form j*******3@gmail.com**), which unfortunately makes it undeliverable. Because of this, we were unable to reach you earlier with updates regarding your order and shipment.
Regarding the shipment status: the “Pending Collection” status at MRW indicates that the parcel is prepared and awaiting pickup by the carrier. This status can sometimes take longer to update, especially after the holiday period, and does not mean that the shipment has been lost or cancelled.
We are now actively checking the shipment with the carrier and will provide you with an update as soon as possible. Please feel free to contact us directly with a correct email address so we can keep you informed without delay.
Once again, we apologize for the inconvenience and thank you for your patience.
Kind regards,
Ferwer Customer Support
Do not order here / Niet hier bestellen
Do not order here / Niet hier bestellen
I had a very disappointing experience with Ferwer. I waited almost a month for my order, and during that entire time none of my messages were answered. There is no reachable phone number, and communication was practically impossible. When the package finally arrived, the box was damaged and the perfume bottle inside was completely empty. I sent several emails in different languages and still received no response. Based on my experience, I strongly advise others not to order here.
Ik heb een zeer teleurstellende ervaring met Ferwer gehad. Ik heb bijna een maand op mijn bestelling gewacht en gedurende die hele periode kreeg ik geen antwoord op mijn berichten. Er is geen bereikbaar telefoonnummer en communicatie was vrijwel onmogelijk. Toen het pakket eindelijk aankwam, was de doos beschadigd en het parfumflesje binnenin volledig leeg. Ik heb meerdere e-mails in verschillende talen gestuurd en nog steeds geen reactie ontvangen. Op basis van mijn ervaring raad ik anderen sterk af om hier te bestellen.
2 January 2026
Unprompted review
Reply from Ferwer
Dear customer,
we are very sorry to hear about your experience and sincerely apologize for the inconvenience you described. This is certainly not the standard of service we aim to provide.
Long delivery times and difficulties in communication are not acceptable to us, and we understand your frustration. We are especially concerned about the condition of the package upon arrival. A damaged parcel and an empty perfume bottle are not acceptable, and we would like to resolve this matter properly.
We kindly ask you to contact our customer support via our official contact form and include your order number, so we can investigate the case with the carrier and offer an appropriate solution, such as a replacement or a refund.
Thank you for bringing this to our attention. We truly regret your experience and would appreciate the opportunity to make this right.
Kind regards,
Ferwer Customer Support
Slow delivery times
As most reviews with a one star rating, the problems with this company lie with their delivery time expectations and parcel tracking. The delivery is extremely slow and after 5 days of ordering, my order is yet to be dispatched. Additionally their customer service is only via email and while they respond promptly, they still cannot provide any answers on the expected timeframe. Would not recommend ordering from this company to anyone
1 December 2025
Unprompted review
Reply from Ferwer
Dear customer,
we are sorry to read about your experience and understand your frustration regarding the delivery time and the lack of clear information about dispatch. This is not the experience we want our customers to have.
Delays in dispatch and uncertainty around delivery timeframes are not acceptable, and we acknowledge that this can be disappointing, especially when expectations are not met. While our customer support aims to respond promptly, we regret that we were unable to provide you with a clear timeline in your case.
We appreciate your feedback, as it helps us identify areas where we need to improve, particularly in logistics communication and delivery transparency. We truly regret that your experience led you to feel this way.
Kind regards,
Ferwer Customer Support
There was a small mistake in my order
There was a small mistake in my order. So i contacted customer service. I got a reply within two hours offering multiple solutions.
I had a few questions about this and from that moment on communication and actions were very swift.
Everything settled the same day.
Because this was a present it helped me a lot, because i was still able to give it in time.
21 November 2025
Unprompted review
Reply from Ferwer
Dear customer,
thank you very much for taking the time to share your experience. We are pleased to hear that our customer service was able to respond quickly and offer solutions that helped resolve the situation the same day.
We understand how important timely delivery is, especially when an order is intended as a gift, and we are glad we could assist you in receiving it on time. Your feedback is greatly appreciated and motivates our team to continue providing responsive and reliable support.
Thank you for your trust, and we hope to welcome you again soon.
Kind regards,
Ferwer Customer Support
It has been 3 weeks that I am waiting…
It has been 3 weeks that I am waiting for my order, I get no news, no update and the logistic company now says there is no tracking available anymore for my package. Was this a scam?
7 September 2025
Unprompted review
Reply from Ferwer
Hello,
we’re truly sorry for the long delay with your order. 🙏
Your parcel was shipped correctly from our warehouse, but it appears that the carrier has encountered an issue with tracking.
Please contact us at info@ferwer.com
with your order number, and our team will reach out directly to the logistics company to locate or resend your package if necessary.
We guarantee that this is not a scam, and we’ll make sure you either receive your order or get a full refund.
— The Ferwer team
Fast delivery as agreed and problem solved with a good solution
Fast delivery as agreed. Unfortunately, I thought I had ordered two 180 ml bottles of Aqua di Parma, but when I checked the confirmation later and received the order, it turned out to be two 100 ml bottles. Ridiculously more expensive per ml.
I reported my problem, but all I got in response was the invoice. Nothing else. I didn't think that was very fair.
Following Ferwer's response via this medium, my problem was neatly resolved through personal contact. Thank you.
11 September 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for your feedback. We’re happy that the delivery was fast, but we are very sorry for the misunderstanding with the product size. We always try to describe all items clearly on our website, but we understand that mistakes can happen and that this situation feels unfair to you.
Please contact us again at info@ferwer.com with your order number – we will be glad to review the case and see how we can resolve it to your satisfaction.
Thank you for bringing this to our attention.
The Ferwer Team
Delay on delivers and lack of info
It´s been days since I hear something from my package. There is lack on information about it and I dont even know if my order even exists. There is no way of hearing updates on it. (The tracking system is terrible). Unless you complain, you will not hear news. I´m looking forward a reply on the matter.
15 August 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for your feedback. We are very sorry for the inconvenience you experienced with your order and the tracking system. Please contact our support at support@ferwer.com
, and we will immediately check the status of your package and provide you with detailed information.
We appreciate your patience and will do our best to resolve this quickly.
Best regards,
Ferwer Team
poor infor on the link to track parcel
The customer service is only by email snd although Ferwer never told estimated arrival date once I email their customer service, they were a bit more clear about my delivery day. At the end, all went absolutely fine despite this inicial lack of clarity. I Will use again
14 August 2025
Unprompted review
Reply from Ferwer
Hello,
thank you for sharing your feedback. We are sorry to hear about your experience with the delivery updates and communication. We understand how important it is to have clear information during the whole process. Please contact us at support@ferwer.com
so we can check the details of your order and provide you with all the necessary information regarding your parcel and pickup point.
We will also use your comments to improve our communication and tracking system.
Best regards,
Ferwer Team
Reply from Ferwer
Thank you for your review and order! Ferwer
Everything was so good
Everything was so fast. And Produkt was just as it should be. Easy to drink. My daughter love it!
3 June 2025
Unprompted review
Reply from Ferwer
Thank you so much for your kind review! We are very happy that you were satisfied with our services and that your order arrived quickly and in perfect condition. We are delighted that your daughter likes the product as well. Your satisfaction is our biggest reward and we look forward to your next purchase!
Great
Delivery was on time, great prices - overall a very good experience.
9 May 2025
Unprompted review
Reply from Ferwer
Thank you very much for your positive feedback! We’re happy to hear that everything arrived on time and that you were satisfied with our prices. If you ever need anything else or have any suggestions, feel free to let us know.
Thank you for shopping with us!
The Ferwer Team
Reply from Ferwer
Thank you for your review!
We’re happy to hear you were satisfied with the speed and service. Looking forward to seeing you again at Ferwer. 🌿
Reply from Ferwer
Thank you so much! We're happy you found your favorite perfume at a great price. Enjoy it and see you again soon at Ferwer!
Highly recommended 👍
As always fast delivery. I have bought h2o2 from Ferwer a few times. Never any problems. Shipping with GLS to my doorstep. I will continue to buy from Ferwer. Highly recommended
30 April 2025
Unprompted review
Reply from Ferwer
Thank you so much for your continued trust and kind words! We're thrilled to hear that everything always goes smoothly with your orders and deliveries. We'll be happy to serve you again anytime — thank you for recommending Ferwer! 👍
Reply from Ferwer
Thank you for your review! We're glad everything went smoothly and quickly. Hope to see you again soon at Ferwer!
Reply from Ferwer
Thank you so much for your kind words! We're glad to hear the products met your expectations and that everything went quickly and smoothly. Hope to see you again soon at Ferwer!
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