Sabina Reviews 

5,616
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I searched specific Pandora Charm for my kid, and found original only here. I searcked for them carefully, but seems all was okay, not a scam website. Then ordered, and after 2 weeks arrived to Hungar... See more

Rated 5 out of 5 stars

This is my swecond time buying from this website and they are ligit. Highly recommend. Their sent catalog is great. Will buy from them agian. Delivery was fast to me and I recived update along the wa... See more

Rated 1 out of 5 stars

Very disappointed with the experience. Up until now, I still haven't received my order. The announced delivery times (4 to 8 days) are not respected at all. On top of that, there is a total lack of in... See more

Rated 5 out of 5 stars

Firstly the product was 40% below average UK price and that delivery was relatively quick from Spain - under two weeks. While I had doubts that the perfume would be genuine - it seems 100% authentic... See more

Company replied

Company details

  1. Cosmetics and Perfumes Supplier

Written by the company

Perfumería Online con las mejores marcas de lujo de Perfumes, Cosméticas, Maquillaje, Peluquería Profesional y Parafarmacia. Mejores productos al mejor precio. Productos 100% originales, distribuidores oficiales. Envío rápido y grandes descuentos.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 34% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(5,616)

1,432 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service, original products

I searched specific Pandora Charm for my kid, and found original only here. I searcked for them carefully, but seems all was okay, not a scam website. Then ordered, and after 2 weeks arrived to Hungary (it was customs delay, but not their fault at all). Arrived in nice well packed. Highly recommended!

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the experience

Very disappointed with the experience. Up until now, I still haven't received my order. The announced delivery times (4 to 8 days) are not respected at all. On top of that, there is a total lack of information and transparency regarding the parcel tracking: the status hasn't moved and customer service doesn't respond to emails. This lack of communication is completely unprofessional.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Legit

This is my swecond time buying from this website and they are ligit. Highly recommend. Their sent catalog is great. Will buy from them agian.
Delivery was fast to me and I recived update along the way. Packing was nice as well.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!!

The whole thing was excellent, my order came well packaged and they all smell great. Shipping was a little bit late to the UK, but they are worth waiting for. I am happy with my items with additional three samples.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, Perfect :)

3 July 2026
Unprompted review
Sabina logo

Reply from Sabina

Thank you for trusting our team. We look forward to welcoming you back soon.😊

Rated 1 out of 5 stars

Poor staff behaviour.

Very poor staff attitude in the Tenerife Siam Mall branch.

I left a fragrance on a different shelf in store after deciding not to purchase it and to think about a larger purchase instead. Upon leaving, the manager came aggressively shouting at me for forgetting to put it back causing a huge scene scolding my wife and I.

Disgusted in her attitude and demeanour and definitely won’t be returning for the larger purchase.

Single handedly damaging the reputation of a whole store by the looks of it from other customers’s experiences and reviews - have a think about who you want to be the face of your company.

5 July 2026
Unprompted review
Sabina logo

Reply from Sabina

We are truly sorry to hear about the experience you described. This is not the level of service we strive to provide to our customers.

Thank you for taking the time to share your feedback with us. We have forwarded your comments to the relevant department so the situation can be reviewed internally and the appropriate measures can be taken.

We hope to have the opportunity to regain your trust in the future. Thank you again for bringing this matter to our attention.

Rated 1 out of 5 stars

If I could give no stars I would but it…

If I could give no stars I would but it won’t let me, very dodgy site ordered perfume with engraving , came late for birthday with no engraving and I had to pay the full price plus engraving I never got , disgusting and rubbish customer services. Angela young

27 May 2026
Unprompted review
Sabina logo

Reply from Sabina

Hi,

We are sorry to read about your experience.

If, for any reason, an item cannot be engraved, we always inform the customer and arrange a refund for the engraving service. If you have not yet received this refund, please contact us at help@sabina.com and our Customer Service team will be happy to review your case and assist you.

Regarding the delivery time, while we always strive to dispatch orders as quickly as possible, delays can occasionally occur due to circumstances beyond our control, such as transport carrier operations or customs procedures.

We hope to have the opportunity to resolve this matter for you.

Kind regards,

Rated 5 out of 5 stars

I was gonna hit that

I was gonna hit that, but after everything came through quick and fast, all my colognes are authentic with good packaging

28 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Hi!

Thank you so much for your fantastic review!

We're delighted everything turned out well in the end. Your trust means a lot to us, and we hope to welcome you back.

Enjoy your fragrances! 😊

Rated 4 out of 5 stars

Competitive pricing

Competitive pricing, the delivery was quite a few days but not a massive issue.

24 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Hi!

Thank you very much for your kind words! We always strive to do our very best, so feedback like yours is truly appreciated and motivates us to keep improving.

Best regards
🌷

Rated 5 out of 5 stars

Nice quick delivery

Nice quick delivery

18 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Hi!

Thank you so much for your 5-star rating Stephen!

We're delighted to know you had a great experience.

Kind regards,
💙😊

Rated 5 out of 5 stars

Great variety of perfumes

Great variety of perfumes for a great price, fast shipping to the UK, super customer service 👍🏼

15 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Your comments made our day!
Thank you for choosing us. We hope to have the pleasure of welcoming you back soon.
Best regards from the team! 🌞

Rated 5 out of 5 stars

Very good price for 200ml of Eau…

Very good price for 200ml of Eau Sauvage edt . Fairly quick delivery to Uk. Will definitely check more often.

19 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Thank you so much for taking a few minutes to share your opinion. Comments like yours encourage us to continue offering the best conditions and quality service. Until next time!

Rated 5 out of 5 stars

Firstly the product was 40% below…

Firstly the product was 40% below average UK price and that delivery was relatively quick from Spain - under two weeks.
While I had doubts that the perfume would be genuine - it seems 100% authentic based on packaging and wrapping - I am not an expert on fragrances so cannot comment on contents.
finally the item arrived well packed and with free samples - very happy customer

5 June 2026
Unprompted review
Sabina logo

Reply from Sabina

Thank you so much for sharing your experience. We're delighted to hear that everything met your expectations. We will continue working to always offer the best possible service. We hope to serve you again soon!

Rated 5 out of 5 stars

They offer a great selection of brands…

They offer a great selection of brands that are absent in my country and they package their goods really well.

15 June 2026
Unprompted review
Sabina logo

Reply from Sabina

t's always gratifying to know that our products reach places where they aren't always easy to find. Thank you for trusting us.

Rated 5 out of 5 stars

Easy to order

Easy to order, and delivered to my gate, not a collection point. Highly unusual and extremely good.

19 May 2026
Unprompted review
Sabina logo

Reply from Sabina

Sometimes comfort is the most important thing. We're glad we met your expectations.

Rated 3 out of 5 stars

I have bought a few times now

I have bought a few times now with no problem and have been very happy even if postage to the UK is a tad bit of a slow pace roughly 8 to 10 days. However I am rather disappointed with Sabina today

About 8 or 9 days for delivery, but that's not the problem
The item was a birthday gift not cheap really costing £90 Perfume. JPG to be precise, anyway I unpacked it when it arrived today, Birthday is tomorrow and found that the tin had been sparsley wrapped in paper. never had anything so skipped on wrapping before, but again that is not the problem. The box is fine indicating that there was no damage in it travelling from Spain to the UK however the tin itself is completely squashed on one side which would have been evident before packing to be sent out. In the UK this would have been classed as a second and not a new item! Yet Sabina still decided to hand the problem onto someone else rather than themselves. Something that should not have happened at all this is not damage due to travel.
I am now in doubt as to whether I would order again from Sabina if they think that sending out damaged goods is acceptable. Feeling rather angry at the moment. Make sure you check your items when they arrive if they have done this to me then obviously it's probably happened before and not mentioned to often

30 May 2026
Unprompted review
Sabina logo

Reply from Sabina

Hello,

Thank you for getting in touch with us.

We are pleased that we were able to reach a satisfactory outcome and successfully resolve the issue.

Thank you once again for your trust and understanding. Should you need any further assistance in the future, please do not hesitate to contact us.

Kind regards,

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