FedEx Reviews 

Parcel lost a week after being shipped. Confusing and not correct information delivered by support agents. Overal, I will never use this company again as this is the 3rd time in a row that they're messing up my parcels.

my experience become so bad worst !!!! what the hell take 1 week for my parsel !!! i payed since 4 days !! and service on telephone so bad also!! NOT RECOMMEND!!

Super worst experience. I call a lot of times telling me to receive my parcel. The last agent told me to go to the fedex maison alfort to pick up. But I was not able to have it. Then the agent said next week to be delivered in my address. No one is reliable to talk with even the answering AI. Never again with you.

I was expecting a shipment from France. A logistics person, told me I needed to fill out a form required by the FDA because my shipment was for chocolate, under $50. I couldn't complete the form as I was not the shipper but the vendor tried to complete and could not. So wonderful FedEx shipped my order which was in TN back to France. You can't get anyone on the phone to help you; directions are sketchy at best. I definitely would not recommend them for international shipments particularly if it is food like chocolate. Keep in mind my order was $113.55, $65 of which was for shipping; poor, non-existent customer service. All they use is AI. Never have issues with DHL so I would recommend them not FedEx.

I put one star because they didn’t have a zero star option.
I sent my suitcases from France to the UK on a return trip, having a heart condition and to avoid struggling at the airports…
They were due to be delivered to my door this Tuesday the 9th of December 2 weeks before Christmas and they have lost them in Birmingham UK..
They are probably insured for the loss, but there are clothes of sentimental value in those suitcases: Scout Shirt, Scouts Necker from KISC Kandersteg over 10 years old and my Kilt…
I feel lost and do not know who to contact for help other than TrustPilot, Action Fraud and Scouting Friends in the USA 🇺🇸 where FedEx has their Headquarters…

The worst possible customer service. It's like dealing with the government in a third world country. No one answering any phones or any emails. If something goes wrong with your shipment, you're doomed to weeks of waiting without any feedback. Avoid them at all costs.

I rarely leave a review however I feel the level of service by one of Fedex customer service representatives at Merignac Bordeaux has been exceptional and needs highlighting.
I send many parcel to the US and since introduction of tariffs have found it very challenging for my business.
If it had not been for the consistent help & guidance by Mme Fouad I do not think I would have managed to navigate it by myself.
She has gone over and above and level of customer service that I have ever encountered. She does ever she says she will do, keeping un touch and ensuring I can continue with my deliveries.
I am astounded with her level of professionalism especially when I am not French & so could easily put my lack of comprehension down to the language barrier. She has been patient and understanding.
I can honestly say without her help I would have struggled to continue with my business.
A huge thank you Mme Fouad.

Fedex is the worst delivery company. I have had two bad experiences with them. I advise all companies to avoid FEDEX.

They weren’t delivering to me but the driver slammed into reverse and he was in touching distance by the time I saw him. He obviously didn’t use his mirrors or any reversing sound or I wouldn’t have been behind him. It was in a cul de sac which is neither a road or a path. I have tried to get in touch with FedEx but every number I get is unobtainable. They would have a big bill on their hands because I was seconds from going under the van!!

Very poor service from fedex. I have shipment sent out on 20th October from Luton(UK) to Monrovia (Liberia) and as of today, they still unable to locate where my shipment is after scanning the item twice in two different fedex facilities in France. This is absolute incompetence from a reputable courier. They can do better. I hope they find and deliver my package.

Item not delivered to my address. The driver did not wait for me to come downstairs to open the door, and was nowhere in sight when I did, less than one minute later.

How are they still in business is way beyond me. 1 star is too much. Why people are still using them?!!??.
They say the parcel was delivered to an address....
wait for it... only name of the city and name of the country, yet they managed to deliver and, apparently it was signed for. Nothing but LIARS and I would say THIEVES.

Fedex stole my package 📦 really shame on you 😒
You Tracking Number tell my it was delivered in my letterbox but I didn't receive any thing 😕
Since 18th of October my package is missing here is my tracking details.

FIC Tracking Number: NSG9470GB66192655101 Shippers Ref: 1532612
Tracking Number: LG0002063617 Weight: 0.316 kg
Local Tracking Number: LG000206361773000

I hope you guys refund me or find my package.

Last time I'm using Fedex France.

My delivery was scheduled for Thursday by 6PM, yet at 5:30 my parcel was still in Paris, 5 hours away from the destined location. When I called, the employee disconnected when he wasn't able to answer my questions.

The sender has also marked for the order to be delivered to a pick up point, but Fedex changed the delivery to my home address at their own discretion. When I wanted to change it back to a pickup point, they told me it will take another 3-5 business days to make this change. Now, by some miracle, my package is 40 mins from where I live so I offered to pick it up myself, which apparently is also not possible because they cannot locate where it is exactly... never again.

how this company can this still run???
paid avor 50 pounds for a document courrier ( country to country) to get to speak to an ai bot that does not understand that i just want to know where is my documents. rather speak to some remote service center ( human ones) rather than low end bots ( you ca do much better with your bots fedex!

Here is your corrected review:

I am very dissatisfied with my experience with FedEx France. I enrolled online for a delivery package from Paris to an international destination. They never came, and they never provided an explanation. I called and left my phone number so the manager could call me back, but he/she never did. I do not recommend this company. /lynne

Awful, cannot deliver. I honestly don’t know how they are still in business. Had 3 parcels with them over the last 4 months. Each one was an ordeal. They love giving you a delivery date and then on the day of tell you they can’t deliver it that day anymore and say they’ll bring it tomorrow instead but I need to be in. I work hence why I choose a specific day when you ask me. This happens multiple times with each delivery. They simply cannot do the task that they exist for

Absolument épouvantable. Leur site de suivi fonctionne rarement, et quand c'est le cas, les informations sont erronées. Les livreurs disent avoir appelé et « essayé de livrer », alors qu'en réalité, ils n'ont même pas sonné. Le service client, lorsqu'on trouve un numéro et qu'on peut le joindre, accuse toujours le client et refuse catégoriquement de transmettre l'appel à un responsable. Je ne ferai plus jamais appel à eux.

Absolutely horrendous. Their tracking site hardly ever works, and when it does the information is wrong. The deliverers say they rang and 'tried to deliver''when in fact they never bothered to ring the bell. Customer service - when you can find a number and can get through - always blames the customer and they refuse outright to pass the call to a manager. Will never use them again.

Have ordered some valuable items and sender shipped via Fedex International, scheduled delivery on 16 Jul, yet the driver did not attempt to deliver for two days, and on 18 Jul the tracking site all of sudden marked it as delivered. The tracking record looks amended manually since on 18 Jul, there was only one time stamp stating the parcel was delivered in the afternoon, but no location updates for the morning.

When the parcel was delivered, I was away, but since the parcel is a signature required delivery, I believe it will diverted to my concierge.

However, the Fedex driver did not take a picture while delivering it, and Fedex could not provide any documents to prove that the parcel was received and signed by designated recipient.

Fedex now suggested that the driver said it got delivered safely, although without any proof, they are closing my complaint case. Everything is good.

I am sitting here with my paid invoice and nothing received in my hand. If you want to share my experience, you should continue trust Fedex for their wonderful deliver and customer service.

Do not under any circumstances use Fedex France and particularly Fedex Caen. They are pure poison. Use UPS or DHL but Never Ever Fedex. They made no attempt to deliver my UK passport and simply returned it to UK and tried to charge a return fee!!! When i obtained proof no attempt to
deliver was the case i was given an apology and all charges returned but Fedex Caen blocked me. Several parcels hace been sent since and no attempt has ever been made to deliver them. Yesterday there was supposed to be a delivery and i wasted my whole day waiting in for a non delivery Warning Do Not use services of Fedex France You will regret it
Why dont management at Fedex act? Surely they must read these reviews? Either they dont care or are part of the problem. Either way Fedex France is a bad joke but nobody is laughing.