FedEx Reviews 

My parcel has been stolen by FedEx workers at the MÉRIGNAC depot:
Camille Flammarion Street
33700 Mérignac, France.

First it did not arrive when it was scheduled to arrive so address was changed to a work address.

On the day of delivery it was scanned as “business closed/customer not available” which is a blatant lie as I was there all day and the parcel was still in Merignac!

I then had to choose an alternate delivery option so I chose a locker in Bordeaux Center.
From that day on (17/8/26) there were no more tracking updates, the parcel remains in Merignac.

I’m almost certain fedex workers are stealing parcels and reselling them to the public as I’ve seen several stores in Bordeaux that sell these “lost” parcels.

UPDATE: the day after I posted this review they discreetly scanned the parcel at 5:39am on a Saturday in Mérignac as “incorrect address - we tried to deliver” without sending me any notifications by email or phone.
I chose for it to be delivered to a 24/7 locker. Pretty sure it never left the depot.
Nice try, idiots.

Horrendous experience

Very bad logistic company unprofessional and scammers my package never arrived and visiting they're company they said it's lost

My parcel was lost in France, they was tried to find, but after one week, they just apologized that parcel is lost ….

Very bad company. Without asking they sent me the parcel back because it was delayed. Customer payed almost 100€ and it is impossible to get something back.

They delivered our parcel to an address 857km away from us. Are we expected to drive eight hours for a plastic container that cost €28? I don't think so! Shocking service. These two towns have nothing in common, least of all their location. It's like they thumb-sucked an address to send the parcel to and now it's just bad luck for us. I've never had issues with Amazon deliveries, except when FedEx is the carrier. Of course you can't reach a human at FedEx to lodge an enquiry! It's just automated responses that get you nowhere.

fedex "service"close to being a scam. Impossible to contact a human being. I have been scammed by a company that uses fake fedex track and trace service which looks completely real. But trying to contact Fedex to warn or ask details impossible. Money gone and time and energy wasted. Disgrace

The driver called me to tell me to fack off when I chased where my package was (meant to be delivered 1week ago and they kept saying delivery attempt, but never did) I called customer service to complain a few times, they kept saying it's escalated (but I guess they just learn to say this and it means nothing) - then the driver calls me out of the blue asks me what my problem is and tells me i need to fack off away from his business.
I never saw my package - I paid €100s of euros for the delivery as imported from Poland and the package was super important - it was a really rare dishwasher part I need for an old dishwasher.
Case ongoing now with police, Fedex very unhelpful.

I paid for premium shipping, but they sent my package to the wrong address. When I messaged them to point this out, they apologised and promised it would be forwarded to the correct address. However, just one day later, they delivered the package back to me anyway. This company has to be a scam—I cannot believe how badly they handled this.

Parcels are constantly lost. They make idiots of customers. There is no photo report from the driver. Just terrible service.

Worst customer service I have ever experienced.
A family member paid $350 for an overnight shipment. 8 days later, the package still has not arrived.
I have spoken with 7 different representatives. Every day I am promised that the package will be delivered “today,” yet nothing happens. I have spent countless hours on the phone trying to get answers. Each representative claims the issue has been escalated to management, but not a single manager has contacted me.
What is most frustrating is not just the delay—it is the complete lack of accountability. FedEx accepted payment for an overnight service, failed to provide the service that was promised, and then left us chasing answers for more than a week.
If this disastrous level of customer service is expected after paying $350 for overnight delivery, consumers should reconsider where they spend their money. In my experience, DHL has been significantly more professional, responsive, and reliable.
A company that charges premium prices should provide premium service. FedEx has done neither.
Absolutely unacceptable!

Had a package that initially was in the correct destination but because the label was unreadable it was changed. Somehow misrouted to Texas where it sat for days not moving. Customer service gave me a ticket number but no update provided. Customer service incompetent and could not provide any information!!

Terrible experience - stolen package, weeks of chasing

Piss poor service
Delivery between 9:30-13:30 the you contact the Indian chat center that fills you with bs delivery to be done at 18:00 latest so 9 hours waiting I spoke to the chat off course try to say sorry but here in france fed ex just does not work again and again it’s the same delivery simply does not come they just don’t drive everyday

Parcel from uk to france, when at the border fedex wanted me to pay the custom tax before sending it in to france. I declined because of the high cost and asked them to send it back. Got later in the week a phone call the delivery guy was on his way to deliver it Said him i did not asked for it, he so did not come to deliver. After several week i got a Bill not pay for 242 euro custom tax. And later a bill to pay. Very confusing so i didnt pay immediately. Asked for a prove that they had paid the taxes. No respons on that. Later i got a reminder and i payed because of the thread of it. Now no parcel and 242 euro lighter? And it was fedex who started the procedure to send it into France. The communication was difficult and forms where hard to find on this issue, got replies in English, French and German. Very angry and very very dissapointed. 242 euro burned

Ridiculous

My package a HP laptop was damaged and not delivered.
I'm having a hard time getting someone live to talk to.
I'm very disappointed in FedEx

Pire service qui soit.
Colis livré à une autre adresse, la photo le prouve.
Après une plainte déposée, la réponse a été "Thank you for contacting FedEx.

Your FedEx support ticket C-XXXXX-XXXXX regarding tracking number XXX is now closed.
".

Une chose est certaine, je ne passerai plus jamais par eux.

The worst experience ever and judging by other reviews, it’s clearly not an isolated case.
My parcel delivery failed five times, each time marked as “recipient not available,” even though I was home all day and had left clear instructions to call me if there were any issues.
Not a single call was made. After numerous conversations with customer support, I kept hearing the same promise — that the parcel would be delivered “tomorrow” — yet nothing ever happened.
As of now, I still haven’t received my parcel (tracking number 397826003263). It’s very frustrating to see that the company neither checks reviews nor takes visible steps to improve its service.

Very bad indeed. Don't deliver on the promised day. It's now been three days since the supposed delivery day and each time they change the date to the day after. They don't bother to keep you informed. You have to go on their site to track the parcel. I will NEVER knowingly buy from a company that uses Fedex in the future.