Fedex Reviews 

Claimed they delivered the package twice. Nobody rang the bell, nor called. They claimed they left a letter. There was no such letter. I had to call the technical support. I was forced to go through a clanker that could not process anything I said. I finally got a human agent on the line. The agent could do nothing about it. I was left to call the supplier himself to see what I could do. Horrible service, especially compared to other companies like GLS, and PostNord.

If I knew my package was coming with Fedex, I wouldve never bought it.

Worst delivery service ever.

“Tried to deliver” my package without any warning one random day, and afterwards it said it would try again next day. Then the day after that. Then the day after that.

The delivery date changed 6 times in 1.5 weeks. It was 10 days late from its originaæ delivery date.
After constantly logging in on Fedex to see what was gonna happen, it decided I had logged in too much and I could no longer get updates on my package.

The day I ordered this package I got strange fed ex scammer messages (ive never gotten scammer messages trying to be fedex before) and I honestly dont think its a coincidence.
It made it IMPOSSIBLE to tell the real messages from fake ones.

Now, I finally have my package! ITS WRECKED. SMASHED LIKE SOMEONE STEPPED ON IT.

Warning!!! The worst delivery company!!

I waited for a delivery from Spain.

They came by once when I was at work. They did not leave any information about pick up points.

Apparently FedEx dont have any pick up points in Copenhagen!

Then I had to go to their homepage to track the next delivery.

It said they would deliver next day - buy the next day, the delivery was cancelled.

This happened 5 times in a row!!! And then they sent the package back to Spain!!

I have heard similar stories from friends.
How this company can exist is impossible to understand! The worst of all the companies!!

most horrible posting company on planet, I order a converter from Temu ,the next 10 days they write we will update when we recieve the package, most Likely they stole my pack,I got refund and ordered again same product,same story back on track , I call fedex and I get connected to a Robot who wanted nothing but to close the phone on my Face,
My advice to Fedex is go bankrupt it will be more profitable for you , what a Lousy company

This delivery company is consistently just the worst option and a complete joke. They tell you they made a delivery attempt without showing up - then you have to jump through hoops to arrange your next delivery. Garbage, steer clear.

Fedex does not deliver on its promise and provides a terrible customer experience by using poor AI-driven communication, at no point allowing for in person interaction but sending the customer in circles demonstrating a total disrespect for customer's time (and IQ). I will never use Fedex again and have cancelled my account.
I PAID (++) for a courier service with pick up from Copenhagen on Thursday July 16 and promised delivery in Warsaw, by Fedex, before 18 hrs on Friday July 17. And no I did not make it up...
Shortly after pick up (but too late to recall courier!), I received a notice stating that the letter would be delivered on Monday (instead of Friday, as promised) - no explanation, no apology. And on Monday I was informed the would be delivered on Tuesday. Same story: no explanation, no excuse. I contacted customer service on email (because it was impossible to talk to a human) countless times to complain about the change in delivery and each time I received a standard response within 30 mns saying exactly the same each time: "you do not qualify for a refund as 'our records show that your shipment was sent using one of our services that is not eligible for our Money Back Guarantee policy". For one, I was not the one to 'pick' the 'service' and for two noone told me upfront that Fedex could not be trusted with their delivery promise which is supposedly the core of their business! The result was that the letter did not arrive on time and that I will now need to produce a new letter, ie requesting a new original, waiting for it to arrive, sending it to Warzawa and waiting for it to be delivered. But I can safely say that the letter will NOT be sent by Fedex services as I am done and they have made of me a detractor for their lousy handling. It is so embarrassing for Fedex, did not realise how low the brand had fallen. Allow me to recommend DHL for reliable delivery - and drop Fedex.

Attempted delivery failed, information on the website that does not match the information provided by customer support. They told me to go to the station to pick up the package and that it closed at 6 PM, even though the website says it closes at 8 PM.Even worse, when I get there, the package isn't there and nobody knows anything about it.
The person answering the phone was so scared that they refused to give their first and last name. A zero-rated service

Paid for premium express shipping to Denmark, and it was a complete and utter joke. The driver didn’t even bother to ring the bell, immediately clicked 'failed delivery attempt,' and then instead of leaving it at a local pickup shop like a normal European delivery company, they automatically routed my high-end electronics package back to France.

Your drivers are clearly overwhelmed or just lazy, and your complete lack of local Pakkeshop integration makes your service absolutely useless for residential deliveries. You waste people's time, force them to sit at home for trucks that never ring, and then hold packages hostage at airport hubs or auto-return them.

Absolutely pathetic corporate laziness. I will actively avoid any online store that uses FedEx ever again. 0 stars if I could.

If you happen to be at work and miss their delivery attempt, it feels like a struggle to collect your package. They offer you to collect it from their office which is a 45 minute bike ride from my house. Every other shipping service in Denmark offers a service to collect your package from a kiosk, I don't get why Fedex is so shit at this...

Would have given 0 stars if I could have - they are utterly useless and I would not have ordered from the webshop I did have I known that they will ship with Fedex.. once again the tracking info is useless - i have tried to reroute the package to a loval parcel shop as I know they are incapable of delivering to private address. That is off course not reflected in the tracking info. They are keeping the parcel at their depot and everyday a new delivery date is displayed. Already experienced this, and last time the packaged was not returned back to the seller because I had the seller contact them on my behalf. A complete waist of time, and a puzzle of how a company with such a bad service even exists today.

I made a specific appointment for delivery, but they never showed up. Despite being home all day, they claimed a delivery attempt was made. When I challenged this, they initially claimed to have a photo of my front door as "proof." However, as soon as I asked to actually see this photo, it had suddenly "disappeared" from their system.

It is a classic "drive-by" where the driver prioritizes a quick shift over actual service. To make matters worse, other couriers like UPS had no trouble delivering to the exact same address on the same day.

If you are expecting critical shipments, be aware that their "proof of attempted delivery" seems to be something they just make up until you ask to see it. Utterly unprofessional and a complete breach of agreement.

Didn't offer opportunity to place the package but rather tried three times in person. Called me twice when I was in a work meeting and never again, nothing in writing. Then returned my package and refused to re-route. Totally below other couriers in terms of customer experience.

Worst delivery experience ever.
Paid extra for 24h delivery. Even though the parcel arrived on time to the city it should be delivered in, FedEx could not make it on time in 1 day. Then 1 week later they still failed to deliver the package, having 3 failed attempts to deliver. All attempts at the wrong locations, even though they had the right info from the beginning.
Incredibly bad service.

The most consistent delivery service. Absolutely miserable quality, digital experience, support, and approach to delivery itself.

No respect to the timelines, to their own statuses. 3 years in a row praying for my counterpart to select another vendor.

because of fedex delayed delivery, it was ruined all the planned event. keep promising to send it, but it was late for a week. useless chat support, template answer either from bot or employee. there is no email support. phone support also, not very helpful. rather than send the item quick to the customer, they handed over to other delivery company to deliver it, and wash their hands away. it is unprofessional.

Fed Ex delivered a package today around 12 noon. I saw the truck and I could see the driver from my glass door. He could barely carry the carton. It slipped from his grip and the corner of the box hit the concrete and he just let it fall flat on the concrete. He turned and walked back to his truckand and left. I was very concerned because the package contained 4 pieces of GLASS SHELVING! I emptied the carton and brought the parts inside. The glass shelving was contained in a sealed box. It was heavy but I was able to get it inside. I didn't hear any broken glass but I needed to open that box to be sure there isn't any CRACKED glass. I opened the box and the glass shelving was not cracked or broken that I could see.
I'm an 80 year old woman of good stamina and was able to move the shelving box indoors. But I am not happy with this delivery person. He was careless, he could have hurt himself by not using a handtruck and he couldn't have cared less about the safe delivery of the item.
Sincerely,
Roselyn Davis 10D Cypress St Cedar Glen Homes
Toms River NJ 08757

Transportation from DK to IT. Could not ask for any better. Price was well below average (there was a discount). I had to call the DK support a couple of times, because I had some questions about pick up, and they were friendly and clear. The person picking up the packages was on time and fast. The person delivering the packages in IT was so good that my friend there called me to share his enthusiasm. He managed to bring the truck into a tiny street, unloaded fast and firmly

They are the cancer of transport companies. Trust them if you are looking to lose your sleep for a couple of weeks.

If i could give 0 i would, there is not customer support service to recieve, ive had my packages delayed with over 10 days now, each day saying that now is the day it will be delivered, be ready to recieve your package today before 22:00.

Its insane how terrible my experiance have been..

Never using fedex again