the real time tracking didn't work for 3 days - showed as not even picked up at sender - and the next day it was delivered. All in all ok, but it is important to receive reliable information in real t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My favorite carrier in Denmark. They are fast, reliable and have the best prices for packages sent abroad.
I was well informed by GLS, the delivery time was extremely quick, the retrieval of the package was also quick and easy, and the package itself was completely intact. Very impressed!
Hurtig og super god information for afhentning. Tak fra en glad kunde.
Company details
About GLS Denmark
Written by the company
Det, du sender og modtager, betyder noget. Det véd vi hos GLS.
Og er det vigtigt for dig, er det vigtigt for os.
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Vi har mere end 1200 GLS-biler og 1.750 pakkeshops, så vi altid er tæt på dig. Vi leverer, hvor det passer dig bedst, og sørger for, din pakke kommer hurtigt og sikkert frem. Er du ikke hjemme, tager vi den med til din lokale PakkeShop, eller du kan give os fuldmagt til at lægge den et aftalt sted på adressen.
Du kan altid følge dine pakker via Track&Trace, som du finder her: http://bit.ly/findpakke
Du kan også følge dine pakker via GLS-appen, der giver dig det fulde overblik over dine pakker: Download den her: https://link.gls.dk/glsappen
Contact info
Kokmose 3, 6000, Kolding, Denmark
- 76331111
- gls-group.eu/dk/da/home
GLS-appen gør dit liv lidt nemmere
4.6
Excellent
2m reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and profissional
22 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor Service
Reference: 121246333956 dated 22/07/2026.
I ordered an item from AUTODOC. The same issue has occurred again, just as it did with my previous two orders, including this one. Although I was at home throughout the delivery window, the parcel was delivered to a nearby pickup shop instead of being delivered to my home.
If I am paying 79 DKK for the home delivery of a 1 kg parcel, I expect it to be delivered to my door, not redirected to a pickup point without any delivery attempt.
22 July 2026
Unprompted review
Reply from GLS Denmark
Hi Sajjad 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 11:22 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Carla J - Customer Service
Fast delivery
23 July 2026
Good good service
23 July 2026
All was good
23 July 2026
Super super ok
23 July 2026
No call before delivery attempt
Nobody called me before the delivery attempt, so I had no chance to receive the parcel. Instead, I had to travel 30 minutes by metro to pick up a heavy package and then pay for an Uber to bring it home. This was a heavy office chair, and this completely defeated the purpose of paying for home delivery. Overall, it was a very disappointing delivery experience.
22 July 2026
Reply from GLS Denmark
Hi Jurgen
Thank you for sharing your experience with us 🤗
Our drivers carry their own phones while on route and, due to the GDPR, are not able or permitted to call customers in advance.
We attempted to deliver to your address on July 22 at 10:54 a.m. We were unable to reach anyone, so the package has been redirected to a PakkeShop, where you can pick it up today.
I wish you a good day 💙
Best regards
Carla J - Customer Service
Clearly wrote that the package should…
Clearly wrote that the package should be left out the back of the house under the covered terrace to shelter it from the rain and it was left on the lawn in the rain. They just had to walk another 10 meters more, but failed.
22 July 2026
Reply from GLS Denmark
Hi Michael 😊
Thank you for reaching out 🤗
It is a mistake that we have not placed the parcel as ordered.
I will give your experience further to the department in charge 💙
Have a good day ☀️
Best regards
Carla J - Customer Service
Easy to pick up and manage in the app.
8 June 2026
My favorite carrier in Denmark
My favorite carrier in Denmark. They are fast, reliable and have the best prices for packages sent abroad.
2 June 2026
The package has been delivered fast
22 July 2026
It’s not the first time I paid for the…
It’s not the first time I paid for the home delivery and it was sent to pakkeshop instead. Every time the reason for that was that no one was home but there is always someone home and yet no one ever rang the bell.
22 July 2026
Reply from GLS Denmark
Hi Nicole 😊
Thank you for reaching out 🤗
According to the drivers GPS and pictures from the delivery attempt, we were at your address at 11:30 o'clock.
We appreciate your feedback. It will help us to improve.
Have a nice day 💙
Best regards
Carla J - Customer Service
Super og præcis levering Hurtig og super god information for…
Hurtig og super god information for afhentning.
Tak fra en glad kunde.
22 July 2026
All good and fast
22 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.