Fox Head Reviews 

Worst experience on an e-commerce ever!

I bought a helmet and then the shipping info was never updating. After reaching Fox support I just got AI generated answers that made me wait for days until they just said they couldn't ship the helmet due to technical issues.

So they told me to order again. Fine, I ordered again after they returned my money, but just to find myself in the same situation than with my first order!

I am never ever going to buy again from this e-commerce. Worst experience ever.

They company is a scam. Bought a MTB helmet. First, the photo made the helmet look black and gray, which would have matched my bike. I was very surprise when the helmet showed up and it was ALL black. Super disappointed. The side straps are not adjustable (WHY?!?!), so it just doesn't work for my oval shaped head. Their helmet scratches VERY easily, what a joke. And they charge hundreds of dollars for this crap. Return it and they charge you for the return and then tell you not to use the original box, so you have to find one yourself. Then on top of it, they take 3-10 business days to give you back your money? Nope - went through my bank and will force them to give me my money back. They also don't post any bad reviews on their site - it just wont get posted. Scam, shady. NEVER DO BUISNESS WITH THEM.

The warranty is terrible. Their D30 or whatever this stuff is called broke to crumbles, and they told me it didnt qualify. No reason no explanation. Terrible product. Terrible brand terrible customer care terrible warranty. Imagine really believing this thing that crumbled in normal storage for 6 minths, could save your health or life in an accident. I did. It wont. And they wont stand behind their 300 dollars carnival promise products.

I've used fox racing since i was a kid and i still use it now as its one of the best motorbike gear brands around today. It just hurts to see the bad reviews because I have used fox racing all my life

Order 1000$ helmets from them come in the mail wrecked . Customers service never answered, had to take care of returning everything myself and charged 9$ for return. Won't EVER be buying fox again.

AVOID! Still waiting on my refund and my order which I place on the 24th June, on the UPS website it says delay? With no reply from customer service after lots of emails!

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Confirmation products have been shipped but no sign of them. They've taken my money though. The customer service line is closed through business hours. It's clear that this company doesn't care about the customer and is a hot mess.

I ordered a pair of shorts for my boyfriend's birthday present, but I accidentally ordered the wrong ones. I tried to change the order the next day but it was too late. Returned the shorts, and ordered the right pair of shorts. Got a refund the day Fox received the shorts, and the right shorts arrived today. It all worked out, and my boyfriend loves his new shorts.😃

Customer service rude hangs up on you after you wait on hold for an hour or more. They canceled my $500 order for no reason. Two weeks later and I still have not gotten a refund nor a response via email. Iver made many orders with fox but this is the last one. Save you time and money order FXR

Placed an order for over £200 of mtb clothing for a holiday got notification it was despatched 6th June and it still has not arrived - initially fox did reply when I sent email to customer services sending me a tracking link which just shows its on its way with a delayed exclamation mark next to it. I have now tried the online chat - they just do not reply, I have called the uk office and you get a message saying call back in office hours (tried several times today Wed and also yesterday) and emails now are not getting a reply. I would like Fox to either resend my items or refund me so I can buy elsewhere!

My order number is FGB00268287 - just on the off chance that anyone from Fox actually cares what customers think of them and reads reviews.

VERY poor service, tried to return an item, but you have to email them and ask for a return label. After emailing them three times I get return label, but label has another customers name address and phone number on it, and it’s addressed back to me!
Tried calling them and after being on hold for 25 mins explained to them the seriousness of a Data Protection Act breach, they then sent me a correct label and agreed to not charge the £9 return fee.
Great products but shocking service lets down this brand…they need a new Ops Director

Placed an order 10 days ago from foxracing.co.uk. No delivery date on UPS which only says stuck in customs in Eindhoven waiting on paper work from Fox with last status update 6 days ago.

Unhappy son who doesn't have his gear and I can't tell him when it will arrive

Shocking customer service for a Euro 626 order. Getting nothing useful back from customer service. Getting told I'm on it, trying our best and we will come back to you ASAP gets a little old when that is the same message every day. When I call contact number know one bothers to pickup.

Fox if you are reading this my order number is FGB00259809

Shocking customer service ordered a buckle for my sons boots. Received a sticker can’t get hold of them on phone and don’t reply to emails next boots will be alpinstars

Ordered from the Fox website. The package was lost by DPD. After contacting customer service (and receiving response within 48h), a new package was sent express delivery and received the next day. Truly remarkable customer service, I can only recommend.

Fox don’t accept returns. They provide any returns documents and do not reply to emails or answer the phone. Their clothing varies in fitting from baggy to tights so with no returns policy - I’m stuck with items that don’t fit. A waste of 150 pounds! Don’t buy as you may regret it!

I've got a jersey that didn't meet my expectations. Alexis from Fox quickly fixed it for me and sent me a new one. Arranged within a day! Great service

Outstanding customer service from this company at what must have been their busiest time! Ordered two items for my son for Christmas (MBT gloves & jersey), had to return both items twice as I'd ordered incorrect sizes each time, Peter & Maurizio could not have been more helpful over email & sent me correct sizes by express post which arrived in Ireland (from Nethlands) the following day, thus avoid any delays in Santa Claus gifts! Very impressed. Highly recommend👌

Terrible customer service.. the company need a shake-up to improve on customer care.. head of operations should be notified. AVOID AT ALL COSTS

This company must have one of the lamest sevices out there. I ordered a helmet that dropped in price by 20% directly after ordering. I asked them to offer me the same price without the hassle of sending it back and ordering again. Unfortunately they (intentionally?) took so long in replying that the item is sold out and they don't offer any refund to match the price. In the meantime I'm being spammed with two messages a day with advertisement from Fox.
Seeing the other reviews over here doesn't give me much confidence in returning any goods anyway.
Back again to alter my review a little bit, since they refunded the price difference. Hopefully they will keep improving their service to a respectable level, since the products seem to be of a very good quality

I Love Fox Racing! Great Service and Products.