easyTag Reviews 

62
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

There was a lot of unnecessary back and forth and repeating of questions. At one point I assumed it was an AI agent. I appreciated the gesture of a discount for a replacement, though.

Rated 5 out of 5 stars

My tag thing stopped working. I tried to factory reset it but failed. If you go to Amazon to try and get a resolution after only a month they direct you to Easytag customer service (great...) What do... See more

Company replied

Rated 5 out of 5 stars

Easy tag have been so helpful with prompt help when a problem occurred, not of their making. Royal Mail delivered my parcel to the wrong house and immediately easyTag knew they sent out replacement t... See more

Rated 5 out of 5 stars

This EASYTAG makes it easy to track your luggage easy to add to my Android phone (I have never had a Apple phone because people who own them will continually remind you that they have one🥱🥱 ) or an... See more

Company details

  1. #10 of 11 best companies in GPS supplier
  2. #45 of 65 best companies in Electronics Company

Written by the company

Smart tracking made easy® | Part of the easy® family of brands


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

62 reviews

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4.3

All reviews

(62)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Perfect Experience

Perfect! The experience was simply perfect! The tag works flawlessly! The delivery was very fast! Samsung with the notify on forget that was looking for for my wallet!

6 July 2026
Rated 5 out of 5 stars

This EASYTAG makes it easy to track…

This EASYTAG makes it easy to track your luggage easy to add to my Android phone (I have never had a Apple phone because people who own them will continually remind you that they have one🥱🥱 ) or any stuffed animals you need to fly around the world.
I took my century-old stoat hat to my uncle Barnabus Ahdistelija in Finland; he was very impressed at the Tag and also the Century old stoat hat.

5 June 2026
Rated 4 out of 5 stars

Great value for money and easy to use

Really easy to install and stay charged for a long time.
The easytag for bags is cool if you are an EasyJet member.
The only negative point I could not add more than 3 in my Apple account

1 May 2026
easyTag logo

Reply from easyTag

Thanks Andrew, really pleased to hear it was easy to install and that the battery life has been working well.

Regarding adding more than 3 devices, that’s unusual as there shouldn’t be a limit from our side. Please feel free to contact us with a screenshot of what you’re seeing and we’ll be happy to look into it for you

Best wishes,
Emily

Rated 1 out of 5 stars

My worst eshop experience- ever (not an exaggeration)

I have ordered the easytag over a month ago. The forst one didn't come-delivery "failed". They sent a second one- same thing again. They chose the same courier again, which historically delivers in Czechia (my country) poorly.
I have asked numerous times for help, they said they are working on it, but ultimatelly- no result.
Now they stopped repliyng altogether.
I am still waiting, easyTagTeam, if I get the product I will add a mention of it into this review.

4 June 2026
Rated 2 out of 5 stars

Logging in was problematic

Logging in was problematic. I think I will delete the app, and just use the EasyTag with apple’s find my app.

20 May 2026
easyTag logo

Reply from easyTag

Hi, we’re really sorry to hear you had trouble getting set up.

Just to clarify, EasyTag is designed to work directly with Apple’s Find My app, so using it with Find My is exactly the right setup method. We do not have a separate EasyTag app.

Could you kindly let us know what you tried first when setting it up, and where you saw anything suggesting a separate app or login was needed? That would be really helpful for us to look into, as we certainly do not want any customers being confused during setup.

Thank you again for your feedback, we really appreciate it.

Best wishes,
Emily

Rated 3 out of 5 stars

I like the concept

I like the concept, however, it only works randomly if another Samsung connection is available. Kind of defeats the purpose

28 April 2026
easyTag logo

Reply from easyTag

Hi Denise,

Thank you for your feedback, and we’re really glad to hear you like the concept.

The Samsung version of easyTag is designed to work with Samsung SmartThings Find, which uses Samsung’s secure finding network to help locate your tag. Location updates can vary depending on the surrounding connection environment, so we’d be very happy to help check your setup and make sure everything is working as expected.

Please contact us with your order details and the phone model you are using, and we’ll look into this for you.

Best wishes,
Emily

Rated 1 out of 5 stars

My tag has disconnected from my phone…

My tag has disconnected from my phone multiple times. Initially I was able to reconnect the tag but now it will not connect.... .now matter how well I follow the video which was sent. Each time customer support repeats the same narrative... 'your not following the video properly, press the buttons quicker/slower'. Having tried multiple times over 5 months, rather than replace what is clearly a gaulty tag the company has stopped responding to my messages. Clearly, their sole purpose was to waste time, blame the customer and hope that the problem just goes away. I would not buy this tag again!

9 May 2026
Unprompted review
easyTag logo

Reply from easyTag

We are very sorry to hear this and we understand your frustration.
easyTag should reconnect when the reset process is completed correctly, but if this has been tried multiple times and the tag still will not connect, then we absolutely want to review this further and resolve it for you. We are sorry if our previous replies came across as repetitive or unhelpful - that was not our intention.
Please reply to our latest message or contact us again with your order details, and we will check the case properly and arrange the appropriate next step.
Kind regards,
easyTag Support

Rated 5 out of 5 stars

Useful WFH item for the garden

Ordered the square laptop sunshade so that I could take advantage of the warm weather when it appeared.
Firstly the item is large when fully open, which I personally think it’s an advantage as it allows the air to circulate. However if you’re planning to use this in small spaces, you’d be better off with the triangle shape.

Secondly it’s a bit fiddly to fold back up to place it on the bag. However, I managed it twice and I think with a few more goes, this will become easier, although truth be told, I would be happy to keep it flat and tucked away for the next use.
Finally, the silver outer backing means it will reflect the sunlight better, bear this in mind when comparing to others.

I did have issue with the first delivery as there were holes within the canopy when opened up. However a quick chat by watsapp plus shared photos by email, they replaced my order within days. Excellent customer service.

Overall happy with the product, just need the sunny weather to appear again!

4 May 2026
Unprompted review
Rated 1 out of 5 stars

The card is so quiet you would never…

The card is so quiet you would never hear it to find your wallet.

I have done everything they suggested in response to my review above, no improvement

29 March 2026
easyTag logo

Reply from easyTag

Hi Mark,

Thank you for your feedback - we really appreciate you taking the time to share it.

Sorry to hear you’re having trouble with the sound on the card. It should still be audible when triggered, so this doesn’t sound quite right.

A couple of quick things that may help:

Ensure the volume is turned up fully on the SmartThings Find app
Please select classic ringtone 2, this is the loudest
Please fully charge the device

Please let me know how you get on. If the issue persists, Please let me know and I will provide a further resolution.

Best wishes,
Emily

Rated 5 out of 5 stars

Very good service.

Ordered the tracker on line. Used my SIM card in it. Experienced a problem so contacted them and they were first class in resolving my problem. The tracker is now working as it should. Thank you Emily and the team.

28 March 2026
Unprompted review

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