There was a lot of unnecessary back and forth and repeating of questions. At one point I assumed it was an AI agent. I appreciated the gesture of a discount for a replacement, though.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My tag thing stopped working. I tried to factory reset it but failed. If you go to Amazon to try and get a resolution after only a month they direct you to Easytag customer service (great...) What do... See more
Company replied
Easy tag have been so helpful with prompt help when a problem occurred, not of their making. Royal Mail delivered my parcel to the wrong house and immediately easyTag knew they sent out replacement t... See more
This EASYTAG makes it easy to track your luggage easy to add to my Android phone (I have never had a Apple phone because people who own them will continually remind you that they have one🥱🥱 ) or an... See more
Company details
- #10 of 11 best companies in GPS supplier
- #45 of 65 best companies in Electronics Company
Written by the company
Smart tracking made easy® | Part of the easy® family of brands
Contact info
Waltham Hall Barn, Norwich Road, IP14 5LX, Stowmarket, United Kingdom
- +44 7542608444
- info@easytag.app
- easytag.app
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There was a lot of unnecessary back and…
There was a lot of unnecessary back and forth and repeating of questions. At one point I assumed it was an AI agent. I appreciated the gesture of a discount for a replacement, though.
Any questions answered very well got my…
Any questions answered very well got my vehicles set up in no time really good service
Emily was quick to respond and help…
Emily was quick to respond and help resolve the issues… no quibbling a straight replace of product.. great service
Great service via phone call questions…
Great service via phone call questions answered and new part delivered quickly. Fab..
easy to set up works very well
easy to set up works very well
Can track my car, wallet, mobility scooter and golf clubs
Ordered 3 more for suitcases when travelling abroad
Perfect Experience
Perfect! The experience was simply perfect! The tag works flawlessly! The delivery was very fast! Samsung with the notify on forget that was looking for for my wallet!
Sorted my issue out quickly and…
Sorted my issue out quickly and efficently.
This EASYTAG makes it easy to track…
This EASYTAG makes it easy to track your luggage easy to add to my Android phone (I have never had a Apple phone because people who own them will continually remind you that they have one🥱🥱 ) or any stuffed animals you need to fly around the world.
I took my century-old stoat hat to my uncle Barnabus Ahdistelija in Finland; he was very impressed at the Tag and also the Century old stoat hat.
Great value for money and easy to use
Really easy to install and stay charged for a long time.
The easytag for bags is cool if you are an EasyJet member.
The only negative point I could not add more than 3 in my Apple account
Reply from easyTag
My worst eshop experience- ever (not an exaggeration)
I have ordered the easytag over a month ago. The forst one didn't come-delivery "failed". They sent a second one- same thing again. They chose the same courier again, which historically delivers in Czechia (my country) poorly.
I have asked numerous times for help, they said they are working on it, but ultimatelly- no result.
Now they stopped repliyng altogether.
I am still waiting, easyTagTeam, if I get the product I will add a mention of it into this review.
Logging in was problematic
Logging in was problematic. I think I will delete the app, and just use the EasyTag with apple’s find my app.
Reply from easyTag
Very efficient service
I like the concept
I like the concept, however, it only works randomly if another Samsung connection is available. Kind of defeats the purpose
Reply from easyTag
My tag has disconnected from my phone…
My tag has disconnected from my phone multiple times. Initially I was able to reconnect the tag but now it will not connect.... .now matter how well I follow the video which was sent. Each time customer support repeats the same narrative... 'your not following the video properly, press the buttons quicker/slower'. Having tried multiple times over 5 months, rather than replace what is clearly a gaulty tag the company has stopped responding to my messages. Clearly, their sole purpose was to waste time, blame the customer and hope that the problem just goes away. I would not buy this tag again!
Reply from easyTag
Useful WFH item for the garden
Ordered the square laptop sunshade so that I could take advantage of the warm weather when it appeared.
Firstly the item is large when fully open, which I personally think it’s an advantage as it allows the air to circulate. However if you’re planning to use this in small spaces, you’d be better off with the triangle shape.
Secondly it’s a bit fiddly to fold back up to place it on the bag. However, I managed it twice and I think with a few more goes, this will become easier, although truth be told, I would be happy to keep it flat and tucked away for the next use.
Finally, the silver outer backing means it will reflect the sunlight better, bear this in mind when comparing to others.
I did have issue with the first delivery as there were holes within the canopy when opened up. However a quick chat by watsapp plus shared photos by email, they replaced my order within days. Excellent customer service.
Overall happy with the product, just need the sunny weather to appear again!
The card is so quiet you would never…
The card is so quiet you would never hear it to find your wallet.
I have done everything they suggested in response to my review above, no improvement
Reply from easyTag
Very good service.
Ordered the tracker on line. Used my SIM card in it. Experienced a problem so contacted them and they were first class in resolving my problem. The tracker is now working as it should. Thank you Emily and the team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.