Barylphoto UK Limited Reviews 

Avoid this seller. I placed an order for a Fujifilm camera, but after waiting for about 1-2 weeks, it still had not been shipped. I contacted customer service and was told that the order would be processed the following Monday. Monday came and went but nothing happened. Customer service then gave the same explanation: "We are in the process of restructuring our shipping and logistics system." I had to chase them for updates and eventually cancelled my order. Fortunately, I had paid by bank card and was able to reverse the charge. A very disappointing experience.

Ordered camera and lens for £2,935.35 on 16 June 2026. After a couple of weeks of hearing nothing I asked what was happening and received a response saying they were "in the process of restructuring our shipping and logistics system" and saying there would be a delay of 10-12 business days. After another three weeks, nothing had been sent to me and it seemed obvious to me that the order would never be fulfilled so I asked to cancel it. This request was ignored. On 22 July 2026 I opened a dispute with PayPal which in itself was a long, difficult and unpleasant process. Baryl Photo did not make any response to my PayPal claim and therefore it was eventually settled in my favour on 16 August 2026 and I received a full refund in my bank account the next day. So in the end it was two full months of stress and worry for absolutely nothing and I am back where I started, beginning a fresh order for the same camera and lens elsewhere.

Edit 1: I've just read the recent reviews (note, I placed my order in May 2026 as mentioned above) and it's a shame to see peoples' recent experiences have been so terrible. Good to know, I was just about to purchase something else. Will monitor future reviews...

Edit 2: I've also just seen there site now says "Accept Only Business Orders via Bank Transfer." --- THIS IS VERY DODGY!!!!!

Again.. VERY VERY DODGY!!

*** Do not ever pay via Bank Transfer. ***

Original Review: Like many, I'm sure, I was intrigued but hesitant to order from this new "grey market" retailer. Prices seemed too good to be true - compared to regular UK prices at least.

I ended buying a Fujifilm XF 23MM f/2.8 lens for £304.92 GBP (order placed in May 2026) and it took just over a week to arrive. It was really well packed with plastic air-filled-pillows and a sturdy new cardboard that was a perfect fit for the product. The box for the lens itself was pristine (with a "tamper seal" I had to cut to open), as were the lens and everything else inside it.

For those curious, the main text on the box was in English, along with a couple other languages (including French, Arabic, Italian, German, Chinese and a couple others) on the back. The instruction manual was the same.

The box even has the "CE" logo on it, which according to Wikipedia "indicates that the product may be traded freely in any part of the European Economic Area".

I took photos to post with my review, but seems you can't do that on Trustpilot from what I can see.

So, I'm not really sure what the difference is between this lens and one I could get for £200 more at Jessops. "Grey market" usually means the regional subsidiary of the brand might not honour warranty, but I've not had any issues with my Fuji gear that I've needed to use my warranty – so, long my luck continue (!) and I'm happy with the £200 saving I made on this lens.

I buy on 14 Jun , last communicate with them on 30 Jun than no reply to all my email. The worst thing is I didn't receive my stuff. What comment you expect me to make.

Really bad experience.
I ordered a Fujifilm X-M5 more than a month ago. After a week, I contacted customer support and was told that my order would be shipped within 10–12 days, but nothing happened.
I contacted them again a week ago, but I still haven’t received any response. The item has never been shipped, and I’ve received no update or explanation.
Luckily, I paid via PayPal, so the payment was not released to the shop because the order was never completed.
Very disappointing experience and extremely poor communication.

Avoid this company. I placed my order on 18th June 2026. Despite receiving a shipping confirmation with tracking details on 24 June, the item never arrived, and the shipping information provided was demonstrably false. My interactions with their support agent, Reeva, were extremely disappointing; after the initial correspondence, all my subsequent emails were completely ignored. I was forced to open a formal dispute through PayPal on 7 July due to their lack of communication and resolution. After a month of waiting, I have only finally received a full refund today, 6 August 2026. Do not trust their shipping updates or their promises of delivery; the entire process lacked integrity, transparency, and basic professional courtesy.

Ordered a Nikon lens on the 9th June valued at £2000 . Message on the 16th June saying it would be shipped in the next couple of days via royal mail. Nothing arrived after 5 days and the royal mail tracking said waiting for parcel. This went on for another 10 days or so,with constant messaging. I then asked for a full refund which they said would be done and the money back on the card in 5 working days. No refund given.
Emailed numerous times with no response. Eventually had to put a dispute in with paypal who a month later came back that i had won my claim and a full refund would be given. The royal mail tracking they gave me was not a valid number and the lens was never received by them.
Please do not order from this site, it has been a very stressful time.

One of the worst experiences never got the item they keep saying item is shipped but no updates on tracking number . Customer service is really poor after cancellation they never refunded I went back to them I have been told to wait for a 7 days but no refund . Fortunately I have paid with paypal and they took the meter in there hands and give me a refund after reviewing the case . Please stay away from them .

Stay clear if you expect to receive your order

Everything went very well. Happy with the purchase

It’s not trustworthy

I have not received the camera having paid for it more than a month ago. Communication is non existent. I would NEVER use this company again. PayPal is investigating.

Communication awful, service awful. Company boarders on SCAM tactics.

Don't Buying I'm not Receive my items after 8 weeks time PayPal start investigating i don't no how long time thay take.this company sending fake Tracking details and not Replying any email be careful .

I ordered a camera on June 17, 2026. I still have not received it, and Baryl photo’s customer service has stopped responding to my requests for order updates and/ refund.

No communication
Not clear if still trading

Final update: PayPal ruled in my favour

I am updating my review with the final outcome.

I paid for a Sony ZV-E10 camera on 17 June. After more than five weeks, I still had not received the camera. The Royal Mail tracking remained on \"We're expecting it\" throughout, and Royal Mail confirmed that they had not received the parcel.

I contacted the seller multiple times requesting confirmation that the order had been dispatched and asking for proof that it had been handed to Royal Mail. I did not receive a response to my most recent emails.

As the matter could not be resolved directly with the seller, I opened a PayPal Buyer Protection case. PayPal has now completed its review, closed the case in my favour, and issued a full refund.

I am relieved that I have recovered my money, but the overall experience was extremely stressful and time-consuming. The main issues for me were the lack of communication and the failure to provide clear evidence that the item had been dispatched.

I will now be purchasing the camera from a retailer I can deal with in person and trust with such a significant purchase.

Never received the camera.

Ordered camera on 23rd June received email stating order received ''Confirmed
We're preparing these items for shipping.
23 Jun" Opened payment with PayPal confirmed, then absolutely no other communication from them, sent two more emails to 'support' and still nothing. Poor company, poor customer service even though they still state camera available on 23/07/26. Be warned before you use this company.

Wow! Whatever you do, DO NOT, I repeat, DO NOT, buy anything from these people and company. One month on from my purchase and nothing, no lens, no emails, no phone calls,
Apparently a logistics problem which is strange because all these lenses that they are allegedly selling are all marked as in stock, yet non seem to exist.
I would be surprised if the positive feed backs on trustpilot are even real.
Save yourselves lots of worry by going to another company. Don't be like me and get caught in the very low price con. As they say, if it doesn't look right, it probably isn't right.
My recommendation would be to go to Panamoz UK, I had used for years and never a had problem. Barylphoto UK feeds from our obsession for a cheap price. Please don't be sucked in.
Also, please pay with either a credit card or PayPal so you can claim your money back if it all goes pear shaped, as I did.