EasyGates Ltd Reviews 

3,541
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

100% Excellent company, sending to Ireland no issue, phone for delivery charge, UK VAT is taken off the price very easy company to deal with. Originally bought gate motors etc 20years ago, never an ou... See more

Rated 5 out of 5 stars

Aidan and Richard went above and beyond to help and save me money. Their technical knowledge is second to none but they were able to translate that into layman terms so I fully understood what I... See more

Rated 5 out of 5 stars

Incredible service, expertise and product range from EasyGates. Really pleased with custom made aluminium driveway gates - powder coated in grey. A special mention to Dave on the technical support tea... See more

Rated 5 out of 5 stars

Today my experience with Easygates and their NICE underground electric gates system has been top-notch! Losing a quick start handbook could be frustrating, but Ben’s assistance seems to have made all... See more

Company details

  1. Door shop
  2. also in
  3. Electrical supply shop
  4. Home Automation Company
  5. Safety equipment supplier
  6. Security equipment

Written by the company

With over 25 years experience in the industry, Easygates is the largest automation supplier in the Midlands. Our reputation in the gate automation world is renowned, and we supply and support very large national automation companies throughout the UK. Our knowledge and experience makes us the first choice in supplying access control and automation products. We have a highly skilled team of technical advisors who can assist and support with any enquiry. We are constantly monitoring the market to ensure that we stay ahead of the competition, in technology, quality, and service.

EasyGates Ltd Details

Written by the company

Free Technical Support
We offer free full after sales support to all our customers. Helping you through every step of your installation.
Fast Delivery
We try our best to give our customers the best service possible! Most items are in stock and most of the time they get delivered by the next day!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(3,541)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding technical support

Prem Dhamrait in technical support provided outstandingly patient, friendly and technically creative guidance to me on the installation of a replacement garage door receiver with pre-existing non-standard wiring.

30 October 2026
Unprompted review
Rated 5 out of 5 stars

Order of Garage door motor

Matt at Easygates was most understanding and really pleasant to me. He went out of his way to help and kept his promise. I would thoroughly recommend this company. Thank you Matt

7 August 2026
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. I contacted the technical department and dealt with Aiden. He talked me through the issue over the phone for some considerable time. I would have no hesitation in recommending this company. I never write reviews but felt compelled to do so in this instance.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

100% Excellent company

100% Excellent company, sending to Ireland no issue, phone for delivery charge, UK VAT is taken off the price very easy company to deal with. Originally bought gate motors etc 20years ago, never an ounce of trouble and real quality products, thank you

2 May 2026
Unprompted review
Rated 5 out of 5 stars

easy gates realy do care for over…

easy gates realy do care for over 20years thy have suplied and helped all my gate needs my latest lynn purchase was out side its 2 year waranty by a year they
sugested i return the faulty motor to them for them to check quickly came back motor was us as a goodwill jester gave me a very special price and new motor arived 2days later many thanks to the easy gates
TEAM
THANKS AGAIN PAUL10

10 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor Business Practice.

The item I bought, HEN0150 Canopy Door Roller Spindles. The slots in the spindles were not machined correctly and the circlips would not fit.
I returned item for which I was refunded but postage was not refunded even though the item was not fit for purpose.

10 October 2025
Unprompted review
EasyGates Ltd logo

Reply from EasyGates Ltd

Hi Mike,

Thank you for your feedback. I’m sorry to hear you experienced an issue with the canopy door roller spindles.

I’ve checked your order and can confirm that a full refund was issued, including the original postage cost, once the item was returned to us back in October 2025.

If there’s anything that doesn’t look right on your end or you’d like us to double-check anything further, please don’t hesitate to get in touch with us directly, we’re always happy to help.

Kind regards,
Matt Geddes
Internal Sales Manager
01384569942 / info@easygates.co.uk

Rated 5 out of 5 stars

Best service

Best service, they also chased my delivery due to a mistake of the courier, which most of the companies doesn't.

23 January 2026
Rated 5 out of 5 stars

Incredible service

Incredible service, expertise and product range from EasyGates. Really pleased with custom made aluminium driveway gates - powder coated in grey. A special mention to Dave on the technical support team - an absolute credit to the company - this guy can solve any problem with automation and intercoms - and he does it with a smile! I first ordered from EasyGates 10 years or so ago and highly recommend them

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Not great

Not great
Faulty equipment
Bad customer service rude and unhelpful , both to myself and my electrian .
Sorted in the end but I had to get management involved then I had to chase to get a new part that they cocked up with there fulfilment company . It cost me another days money for the Electrian . Won’t use them again considering I’ve spent probably around £700 in the last year with them

9 October 2025
EasyGates Ltd logo

Reply from EasyGates Ltd

Hi Harvey,

We’re very sorry to hear about your experience, and we appreciate you taking the time to share your feedback. This is certainly not the level of service we aim to provide.

We understand how frustrating it is when a part arrives faulty, and we apologise for the inconvenience this caused you and your electrician. While we did resolve the issue and replace the part, it’s clear that the process took longer than it should have, and for that we sincerely apologise.

Your comments regarding customer service and communication are taken seriously, and we will be reviewing this internally to ensure improvements are made. We are also addressing the issue with our fulfilment partner to prevent similar mistakes in the future.

We value your custom, especially as a returning customer, and we’re disappointed to hear you feel let down. If you would be open to it, we would really appreciate the chance to discuss this further and restore your confidence in us. You can reach us directly at info@easygates.co.uk / 01384569942

Thank you again for your feedback.

Kind regards,
Matt Geddes
Internal Sales Manager
EasyGates

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