Called to book a routine service - booking handled efficiently. I subsequently needed to re-arrange which was also dealt with smoothly. Engineer was booked for an afternoon visit - he called ahead... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Annual Service of Home Alarm System. We have been with Chubb for many, many years, and they have always provided excellent service. The engineer, Alan, has been coming to us since 1999. He always a... See more
Company replied
Chris Louka, always willing to go above and beyond and no task is too difficult to sort. Chris has been our engineer for a number of years and we have built a good business relationship. His service i... See more
Company replied
Yet another wonderful experience from Stephen Cayless. Stephen called me to schedule a time for the routine half yearly service. I said today and blow me down Stephen happened to be in the area and wi... See more
Company replied
Company details
- Security System Installer
- also in
- Fire alarm supplier
- Fire protection equipment supplier
- Security equipment
- Security service
Written by the company
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Contact info
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, United Kingdom
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4.8
Excellent
12k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Moving home query
The telephone operative was very helpful and directed me to department and person I needed to speak to. That person resolved my query re moving house clearly and concisely
5 November 2026
Unprompted review
Service to accustomed high standard
Andy came, checked the system and tested the sensors etc. All done with usual courtesy and efficiency.
4 November 2026
Very helpful person
Very helpful person. Managed change in appointment time appropriately. Knew what needed to be done; and showed us how to operate system.
5 November 2026
Love seeing Alfie
Love seeing Alfie. He is thoughtful and conscientious and does an efficient alarm check. I feel I can trust his work.
29 October 2026
Adrian is fantastic
Adrian is fantastic and the only support worth noting - all usual calls to the helpline do not result in a fix - Adrian always sorts it!
4 November 2026
Your office responded quickly to my…
Your office responded quickly to my call and an engineer arrived later that day and assessed the problem and put an action plan in place.
5 November 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and informative visit.
Friendly and informative visit.
Nothing was too much - thank you.
5 November 2026
Reply from Chubb Fire & Security UK
Dear Clare,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service from friendly engineer
Great service from friendly engineer. Turned up on time.
5 November 2026
Reply from Chubb Fire & Security UK
Dear Peter,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Andrew gave advance warning of the…
Andrew gave advance warning of the visit and he is always informative and alerts us to any changes needed or upgrades.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Friendly co-operative technician
Friendly co-operative technician, explained process as he went along and did a thorough check of our extinguishers.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Sarah,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
All efficiently dealt with
29 October 2026
Reply from Chubb Fire & Security UK
Dear Julie,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great Customer Service - Engineer Tom
Engineer Tom made contact regarding his availability , so we understood the likely timescales.
Attended site , resolved the works required , system serviced too, all good again .
Polite and friendly as always , thankyou.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Alun,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Clear communication and helped resolve…
Clear communication and helped resolve my issues
5 November 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very Efficient Service
I was kept informed as to when the engineer would arrive. He was very friendly and informative. Couldn't do enough to help and he fixed the issue swiftly.
4 November 2026
Unprompted review
Reply from Chubb Fire & Security UK
Dear Phil,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Reply from Chubb Fire & Security UK
Dear Shona,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Always get good service when needed.
5 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service
Great service. Arrived within the scheduled time and completed everything efficiently. Really nice guy to deal with.
4 November 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Work completed in good time frame from…
Work completed in good time frame from arriving on site and returning with new part, polite and knowledgable.
28 October 2026
Reply from Chubb Fire & Security UK
Dear Andy.
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Outstanding service
29 October 2026
Reply from Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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