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Chubb Fire & Security UK Reviews 

10,787
•
TrustScore 5 out of 5

4.8

Security System Installer
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Review summary

Created with AI, based on recent reviews

Considering 7,657 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the local engineers for their professional, helpful approach, noting that appointments are well organized and technical issues are resolved very quickly. People also appreciate the fast response times when reporting system faults, explaining that support staff are always polite, approachable, and thoroughly helpful throughout. Some reviewers were not happy with communication problems, mentioning significant delays in getting responses from staff and technicians after reaching out for help. A few consumers additionally described persistent difficulties contacting the team regarding annual service invoices and unreturned phone calls for assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, noting that technicians arrive on schedule and complete... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are professional,... See more

Response time

Consumers express satisfaction and appreciation regarding the swift response times. People frequently mention... See more

Customer communications

Customers had ambiguous experiences with contact. Reviewers frequently mentioned that technicians made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

problems with new alarm system showing alert.Phoned our engineer who advised us that to try and reset system this unfortunately failed and as it was late at night we did not pursue any further.enginee... See more

Company replied

Rated 5 out of 5 stars

My original appointment was for 31st August, but Chubbs called to change it to 25th September, as I had erroneously been given an appointment for a bank Holiday. This I understood, of course. However,... See more

Company replied

Rated 5 out of 5 stars

We have been customers for many years and have always found Chubb to be approachable and efficient. A big plus is that there is always someone on the end of the telephone to answer queries. Appointmen... See more

Company replied

Rated 5 out of 5 stars

The engineer spent as much time as needed to check all sensors and equipment were working fine and batteries were replaced He explained a few tips about how to reset the system in case of unexpected... See more

Company replied

Company details

  1. #6 of 15 best companies in Security System Installer
  2. #3 of 7 best companies in Fire alarm supplier
  3. #2 of 7 best companies in Fire protection equipment supplier
  4. #10 of 46 best companies in Security equipment
  5. #8 of 19 best companies in Security service

Written by the company

Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11k reviews

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4.8

All reviews

(10,787)

7,028 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris was on time

Chris was on time, pleasant, friendly and helpful. Quietly got on with the job without any fuss and explained what he was doing. Always tidy in what he was doing.

5 September 2026

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