NEFF Home UK Reviews 

I have just had a very frightening & frustrating experience trying to register some new appliances.
I tried to register 8 new NEFF products but one of them was a new model so I could not do it on line so had to call about it.
I was passed from past from pillar to post & had to make 3 phone calls but eventually spoke to Billy.
I explained to billy that my electrics were turned on yesterday so my new appliances needed to be registered. He said I couldn't register until my kitchen was completely finished but I explained there are only a few doors to go on Monday & snagging, but I am using the appliances now.
He wanted me to get the invoices from DKD Kitchens but I that I have just one invoice & wasn't invoiced individually for each product . He was quite jobsworth & I couldn't make him understand. Eventually he agreed but accused me of shouting at him which I absolutely did not do. The fact of the matter is I have a new huge kitchen with vaulted ceilings a granite floor & work tops so my voice & music etc is echoing quite loudly. I told him to be careful about accusing people & he blurted out "you did shout" & put the phone down on me. I called to complain, then received an instant call back from Lucy in customer service who was absolutely awful. I asked her if she thought I was shouting now, trying to explain about the echo in the room ? However, I couldn't get a word in edgeways because she was doing a very good impression on "yeah but no but" & talking over me. She also said that I could not register my appliances without an individual invoice. I found her exceedingly disrespectful & she wouldn't allow me to explain.
I have just bought a large integrated fridge, a small integrated fridge, a freezer, a dishwasher, a washing machine a suction hob & 2 ovens & this is how you treat me?
Lucy was the absolute shocking opposite of "customer service" whilst I tried to explain about my echoing kitchen she argued over me the whole time. Is this what service is all about, young people being offended & refusing to listen because they know best?
I probably did lose my temper in the end, but wouldn't anyone faced with such appalling service. I wish I could send all the appliances back & buy another brand. Another brand who respects their customers & does not allow their staff free reign to upset customers.

Great Service. Engineer was excellent. Only reason not giving a 5 star is we had to wait for over a week for the appointment

Prompt arrival
Call to confirm
Polite and curteous, professional

Ordered online, no problem, correct part arrived promptly.

On Time and problem with our Dishwasher sorted very quickly,lovely repair engineer.

decent and polite engineer, experienced and well-knowledgeable

Excellent service once I had managed to book my appointment.

NEFF customer service and repair is truly above and beyond. Our dishwasher stopped working on Tuesday, a repair was booked for Thursday, and the problem was identified and fixed within an hour. The repair person had the necessary part available, which helped make the whole process so efficient.

Excellent service from start to finish!

The repairer gave very good advice. He was most gelpful

A prompt professional customer friendly service.
No rip off here!

Fast call-out slot, engineer called ahead, was polite, professional & diagnosed the problem quickly & sorted replacement part (being posted out) - can’t fault this level of service. Thank you

Punctual , efficient friendly service

Customer service were very helpful and sent us an engineer within 48hours. The engineer also was very helpful and solved our problem- both were a credit to your company, first class service

Arrived on time as arranged. Polite and efficient, although a simple fix in the end.

Just great service.He kept us informed all the time.

Everything was good.

Excellent service kept us fully informed of the date and time , the engineer has been previously very professional friendly
Picked up the fault immediately and repaired it. Can't recommend enough excellent service from start to finish.

Timely response to issue.
Engineer on time via excellent time updates.
Issue resolved.
Good experience all round.

Excellent customer service

Stephen provided an excellent service fixing our oven. He was friendly, professional and efficient, and did a fantastic job getting everything working again. He took the time to explain things and made the whole process hassle-free. Would highly recommend Stephen to anyone needing appliance repairs. Thank you for a great job!