Dyson Schweiz Reviews 

Deeply regret buying their vacuum cleaner. Impossible to find spare parts and accessories even for the latest models. When I finally found and paid for what I needed on their Swiss website I realised three days later that they simply cancelled the order and the shipment without telling me anything. Save yourself time and buy from a different brand, they are a joke.

I wanted to buy a replacement part, it was impossible to do it on the web site. I made the order via their customer service, but it has not arrived yet after a week (it is already paid). I just keep getting answers that it is delayed (for no reasons) and I need to chase them via the customer service to get news, otherwise they do not inform you at all.
I just have the impression that they want you to throw away your Dyson and buy the new model.

I am extremely disappointed with the customer service provided by Dyson Switzerland. For a company that positions itself as a premium brand, the level of support I have received has been unacceptable.
My Dyson Airwrap has been under warranty throughout this entire process, yet I have been dealing with the same unresolved issue for months. The filter warning light keeps flashing and the machine stops working. I have contacted Dyson at least five times, and every interaction has resulted in the same cycle: I have to explain the problem all over again because no one appears to review the case history.
I was repeatedly told that the replacement filter was out of stock and that I would be notified when it became available. When I finally received that notification, I contacted customer service immediately, only to be told that although the filter was supposedly in stock, the agent was unable to process the order due to an internal issue. The "solution" was to put me back on the same notification list I had just received an email from. That is simply absurd.
Months later, I am still left with a product that I cannot use, despite it being covered under warranty. Instead of resolving the issue, Dyson has wasted my time with repeated promises, contradictory information and zero accountability.
This is not the level of service anyone should expect from a premium brand. Selling innovative products is only part of the customer experience; standing behind those products when something goes wrong is equally important. Unfortunately, Dyson Switzerland has completely failed in that respect.
I will never buy another Dyson product and will make sure everyone in my circle knows about my experience.

I can only confirm the reviews regarding customer service. I had to wait several weeks for my device. The official Dyson website states that delivery takes 7–8 days. After nearly three weeks had passed without receiving my device or any information about a delay, I called customer service. They told me that my order had gotten lost in the high volume of orders and that they would take care of it immediately. Two days later, I was informed via email that my payment apparently had never been received. I paid via Twint, which gives the merchant 6 days to process the transfer. That apparently didn’t happen. I was told to either contact the payment provider or cancel my order. I then expressed my concerns about the possibility of another delay if I canceled the order. I didn’t receive any response to that. The next day, I received a message saying that my order had been canceled. I called again, but no one knew anything or could help me. I’ve now given up and ordered the device from another retailer yesterday. The package arrived today, and it was also nearly 100 CHF cheaper. I can’t say anything about the quality of the device yet.
However, I advise everyone against ordering directly from Dyson. At retailers like Interdiscount, Mediamarkt, or Galaxus, the device is 1. significantly cheaper and 2. delivered within a few days. I’m disappointed with the customer service; with such expensive devices, I expect flawless, solution-oriented communication. It’s a shame. I hope that at least the device lives up to its price.

On June 22nd, we ordered and paid for a "Dyson Purifier Cool," exactly one month ago (31 days!!). To this day, we haven't received the device and currently haven't even heard anything about the status of our order.

Presumably, Dyson will now reply to this post telling me to contact them, which I've already done almost daily. I have rarely experienced such poor service and customer support from a company. Dyson presents itself as a manufacturer of high-quality appliances and a quality company. I haven't seen any evidence of that so far.

Bought a Pencilvac from Dyson - absolute rubbish! No one tells you that you have to download an app, register, connect to the vac via bluetooth, download an update, stand next to the vac whilst plugged in and wait! THIS IS A VACUUM CLEANER!!! Added to that no one tells you that every month you should clean out or replace the filter - NEVER AGAIN DYSON

Dyson Switzerland offered me in writing a free Dyson Supersonic replacement after declaring my paid repair impossible.

They asked for my shipping address and telephone number, which I provided. I then supplied the additional payment evidence they requested.

Despite repeated follow-ups, Dyson has not confirmed or fulfilled the replacement order.

Expensive product that broke 2 years and few months after purchase.

EU Owner Experience Team [ thread::xW-AaN2bOz6z2WSw5jH96h4:: ]

Edit: received a standard reply here, of course, I gave them plenty of chances to resolve the matter before posting. Yet another message to a standard level one support will not help. Don’t waste your time and escalate accordingly up to a peace judge.

the delivery is still not realized. every time is the delivery delayed. waste of money

Dyson Switzerland is hopeless. They never seem to have parts, never know when parts are coming, never mend any broken items just return them after ages still broken.
I tried the new robot. Hopeless. It took months of phoning to get them to take it back and refund me as the only thing they offered was a replacement machine with very bad reviews.
My 2 year old V12 detect slim is unusable. I even tried asking the UK office but all the branches are separate and they can do nothing.
The end of Dyson for me...
Thank you for the answer from Dyson but it is useless for me to contact their Help line as i have tried so many times and found no way of solving the problems that i have with the machine. So i probably have to throw it away -- how wasteful.

After 1 year of spending over 800fr in a V16 Animal vacuum (newest vacuum) there are still NOT available accessories or spare parts to purchase. Unbelievable …👎🏻

Ordered on 25 May, requested cancellation before shipment - refused, item shipped anyway with assurance returns are easy.

On 7 June Dyson confirmed my return in writing and said a prepaid Swiss Post label was attached. There was no attachment. Multiple follow-ups since 7 June: no reply, no label.

The product sits unopened and sealed at my home and I cannot send it back because Dyson won't provide the means to do so. I've now had to send a registered letter with a formal deadline just to return a CHF 90 accessory. Order ref available on request.

Dyson Switzerland has turned me from a loyal customer into someone who will actively avoid the brand.

In the past year, I bought three Dyson products. The humidifier had to be sent in three times before it was finally replaced. I was promised replacement filters as a goodwill gesture, only to later be told they were out of stock and that was the end of it.

The latest failure is my Dyson 360 Vis Nav robot vacuum. It was sent in for repair, returned after a week, and failed again almost immediately. I called the next day and was promised a return label. It never arrived. After two more calls, I was told the label could not be generated due to technical issues. No solution, no alternative, no urgency.

Products can fail. What matters is how a company responds. Dyson Switzerland's response has been delays, excuses, broken promises, and a complete lack of customer focus.

For a company that charges premium prices, the customer service delivers remarkably little value. Once they have your money, you are largely on your own.

At Dyson Switzerland, the sale appears to be the end of the customer relationship, not the beginning of it.

I am appalled by the service from Dyson Switzerland. My V16 Animal stopped working 2 months ago. I followed instructions and returned it 3 weeks ago, but since then—complete silence.
No machine, no updates, and support provides no real help. For a premium brand, this is unacceptable. I want my replacement or a full refund immediately.

Customer service is terrible, unresponsive, hard to reach, you need to wait for months for smth to happen, dyson broke after 1 year of use. Choose another store

I have been trying to return my purchase from 27.02.2026!!!!!!!!!!!!!! NO RETURN LABEL SENT!!!!! what is wrong with you???? I contacted 10 times.

AVOID DYSON SWITZERLAND AT ALL COSTS.

Purchased Dyson SV46 (CHF 539.30) on January 21, 2024. Failed after 11 months with constant shutdowns.

TIMELINE OF NIGHTMARE:

DECEMBER 2024 - JANUARY 2025: DIAGNOSIS FAILURE
- Hour-long troubleshooting sessions
- Sent wrong replacement part (filter)
- Video call confirmed main body defect
- PROMISED: Brand new unit with 2-year warranty (RECORDED)

FEBRUARY 22 - MARCH 18, 2026: RETURN LABEL DELAYS
- Feb 22: Written confirmation "return label coming"
- Waited and called multiple times
- "2-3 days" became "max 5 days" became "prioritizing" became "official complaint"
- Supervisors promised to call - NEVER DID
- March 18: Label FINALLY arrived - 24 DAYS LATE

MARCH 18 - APRIL 8, 2026: REPLACEMENT DELAYS
- Mar 18: We immediately returned defective unit
- 3+ weeks: NOTHING
- Apr 3: "It arrives tomorrow" - LIE
- Apr 8: "Wait 3-5 MORE days and DON'T CALL US"

TOTAL: 4+ MONTHS WITHOUT WORKING VACUUM

BROKEN PROMISES:
* "2-3 days" → 24 days
* "Tomorrow" → never came
* "Supervisor will call" → ghosted
* "Prioritizing" → empty words
* "Don't call us" → insulting

During this nightmare:
- Customer service HUNG UP ON ME saying "you don't understand English"
- Endless apologies, ZERO action
- Daily household conflicts - cannot clean our home
- CHF 539.30 completely wasted

NOW TAKING LEGAL ACTION:
✓ Filing with Swiss Consumer Protection
✓ Ombudsman complaint
✓ Small claims court for full refund + damages

This is how Dyson treats Swiss customers. SHAMEFUL.

Case: 52216636 | Serial: 8CX-EU-SGH0987A

Terrible experience with Dyson.ch.
I have been a client for years and the customer support is becoming more and more incompetent . When starting a case , you need to keep calling them multiple times as they make continuous mistakes and forget completely your case.
I recently bought an accessory for my Dyson which arrived broken . I called to ask for a reimbursement , and more than a month later they fail to give me an update saying they can’t do anything and they will solicit the department . I paid 65 francs for an accessory which is supposed to be original and good quality which arrived already defective and despite my Multiple attempts I keep being ignored . Do not buy Dyson they are overcharging for a mediocre service .

I wish I could give zero stars for Dysons ‘customer service’. I ordered and paid for a spare part on February 1, and received a completely different part. An exchange was not possible for Dyson, I was asked to return the wrong part, and just make a new order. I returned the wrong part and I am still waiting for reimbursement. The what’s app chat is useless as people do not have access to your order/complaint information, same for the phone contact. The answer is always that they are relaying you complaints to their specialist care team. If this were not Dyson, we would consider their business approach fraudulent and in violation of basic consumer protection laws. Needless to say that I did not order again from them and certainly would advise anybody against doing so.

I bought a Dyson V16 Piston Animal Submarine only a few months ago, which is supposed to be one of Dyson’s most premium and latest models. Unfortunately the device developed a problem and Dyson agreed to replace it under warranty. However, the customer service experience since then has been extremely disappointing. It has now been six weeks and I am still waiting for the replacement process to move forward. During this time I have made multiple calls to customer support and exchanged numerous emails, but I keep receiving generic responses that provide no clear timeline or concrete solution. I was also promised a return label that never arrived. To make matters worse, some of the replies even addressed me with the wrong first name, which gives the impression that my case is not being properly followed.
At the moment I am still without a working vacuum cleaner, despite having purchased a premium Dyson product only a few months ago. This level of service is simply not what one would expect from a brand positioned as high-end. I sincerely hope Dyson will improve the way customer cases are handled, because the current experience has been extremely frustrating.

Update: Dyson replied here asking me to contact their support team via the “Contact Us” page. Unfortunately this is exactly what I have already done multiple times over the past six weeks (several phone calls and numerous emails), which is the reason for this review. I am still waiting for a concrete solution or timeline for the warranty replacement.