Eva Schulthess

I can only confirm the reviews regarding customer service. I had to wait several weeks for my device. The official Dyson website states that delivery takes 7–8 days. After nearly three weeks had passed without receiving my device or any information about a delay, I called customer service. They told me that my order had gotten lost in the high volume of orders and that they would take care of it immediately. Two days later, I was informed via email that my payment apparently had never been received. I paid via Twint, which gives the merchant 6 days to process the transfer. That apparently didn’t happen. I was told to either contact the payment provider or cancel my order. I then expressed my concerns about the possibility of another delay if I canceled the order. I didn’t receive any response to that. The next day, I received a message saying that my order had been canceled. I called again, but no one knew anything or could help me. I’ve now given up and ordered the device from another retailer yesterday. The package arrived today, and it was also nearly 100 CHF cheaper. I can’t say anything about the quality of the device yet.
However, I advise everyone against ordering directly from Dyson. At retailers like Interdiscount, Mediamarkt, or Galaxus, the device is 1. significantly cheaper and 2. delivered within a few days. I’m disappointed with the customer service; with such expensive devices, I expect flawless, solution-oriented communication. It’s a shame. I hope that at least the device lives up to its price.

Och habe einen beschädigten Artikel erhalten, habe mehrmals versucht das mit Ihnen zu kommunizieren und habe nie eine Antwort oder eine Rückerstattung erhalten.